La Trobe University is committed to providing ongoing, flexible and comprehensive support for our students. The health and wellbeing of our students, staff and wider community remain our top priority.
As a City Campus student, you have access to all of La Trobe’s online services. Face-to-face services are available through a range of methods at the City Campus and online.
Please note that these services are subject to change.
| Service | What they can help with | Where to go for more information |
| Advocacy | Student Advocates can help students to understand their situation and discuss available options, understand University Policy and Procedures, prepare written submissions/letters; and attend hearings and meetings with students as a support person. These services are provided at no cost to you. | The Student Advocates are available to assist students from all campuses. Visit the Student Advocacy FAQ for more information. |
| ASK La Trobe | ASK La Trobe can help with accepting your offer, enrolment, timetables, student systems, fees and financial support, exams, results, graduations, international student issues and more. We can link you with other services too. | To access ASK La Trobe, visit the ASK La Trobe website. |
| Coding Hub | Get help and support with your coding skills. | Find session times on the LMS (under City Campus Support). |
| Employability | Career Ready Ambassadors are available to provide peer job application reviews, support and suggestions for the Career Ready Advantage Awards, demonstration of careers resources and referral to the careers service and Employability programs. | Specialist Career Consultations: 30-minute appointments for career planning and decision making Career Ready Conversations: 15-minute appointments for initial career and recruitment concerns Book an appointment via CareerHub |
| Financial Counsellor | Managing finances, budgeting, tips for dealing with cost of living increases, options and negotiation regarding debts including fines | Book a Zoom or phone appointment at financial.counselling@latrobe.edu.au |
| International Student Support | International student visas, enrolment, support and referrals to other services | Phone and Zoom appointments are available via ASK La Trobe. All appointments are confidential. For assistance, contact ASK La Trobe. You can also ask a question online |
| Library | A Librarian and an Academic Skills and Language Advisor (ASLA) are available each week. The Librarian can assist with search help, information access and referencing. The ASLA can assist with study skills, assessment planning & writing and language. | Book a Zoom appointment with a Librarian, ASLA or other Library support staff via the Library study and research support webpage |
| La Trobe Student Association (LTSA) | Student support and referral to other services | Visit the La Trobe Student Association (LTSA) webpage Follow the LTSA on Facebook and Instagram |
| Peer Learning Advisors (PLA) | Experienced students are available to help you with advice and study support. | Book a Zoom appointment with a PLA via the Library study and research support webpage |
| Student Advisor | The Student Advising team offer individualised, case management support for students, including international students, providing them with one main point of contact within the University. | To book an appointment with Student Advising, visit the Student Advising webpage. |
| Student Events | Find information about events and activities at the City Campus. This regularly updated information has everything you need to know about what’s happening on your campus. | Visit MyLaTrobe to see what’s on |
| Student Wellbeing Connect Health and Wellbeing Services | Our counselling team provides you with free, caring and effective support to enhance your academic and personal success. This can include connecting with services within and outside of the University. | Counselling Service: The service on campus is walk-in or you can book an online appointment. Please specify in your booking if you would like a face-to-face appointment at the City Campus. Bookings for online appointments via Zoom can also be made online. Health and Wellbeing Resource Hub: The Health and Wellbeing resource hub is a space for you to learn more about issues affecting our Wellbeing, both at University and in everyday life. |