La Trobe Health Clinic Feedback

Your feedback helps us improve the care and services we provide

We welcome you to share a compliment, raise a concern, or offer a suggestion. Your feedback will go directly to the Health Clinic Manager. You can choose to remain anonymous.

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If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial.

To lodge a complaint with the HCC, you can complete an online complaint form at hcc.vic.gov.au, or call 1300 582 113 between 9am and 5pm, Monday to Friday, to discuss your complaint.

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Confidentiality

All information provided will be treated as confidential. At La Trobe University, we respect the privacy of your personal information. We collect personal information in order to handle your enquiry. In accordance with privacy laws, personal information about you contained in your enquiry will not be used for any other purpose. You may have the right to access personal information we hold about you, subject to any exceptions in relevant laws, by contacting the La Trobe Health Clinic via email at clinics@latrobe.edu.au. The La Trobe University privacy policy can be viewed at: www.latrobe.edu.au/privacy/