Throughout your time at La Trobe, you’re always welcome to seek advice, information and support to make the most of your learning experience with us. We offer a wide range of services to assist with academic, social, financial and cultural issues that may be affecting your studies. It’s important to seek help early if you experience any difficulties or have questions about your study requirements on a student visa.
For visa advice or information, please contact the Australian Department of Home Affairs.
Our ASK La Trobe team is your first point of contact for your general student needs. They are available at all our campuses. They can help you with queries related to:
Ask La Trobe can also organise a 1:1 appointment with a specialist International Student Advisor for you. For assistance, contact ASK La Trobe.
If you need urgent help after-hours (at night, during public holidays or on the weekends) call 1800 758 360 (if you're outside Australia, call +61 2 8905 0325). Calls are free from landlines, but standard call rates apply from mobile phones. It is helpful to have your student ID number ready.
If you are a new student at La Trobe, we want you to have the best start to your studies. We offer tailored online (both live and On Demand) and face-to-face Orientation activities that provide key information and helpful tips about studying and living in Australia. This includes:
We also have our dedicated Enrol and Arrive website with the most up-to-date information and resources to support your successful transition to on-campus study. Once you’ve arrived onshore, you’ll receive a warm welcome and face-to-face support at our ASK La Trobe Welcome Zones.
You can also join our Transition@La Trobe Facebook Group where you can connect with our e-Friend student volunteers as well as with other commencing international students.
The Student Advising team can provide you with individualised support around a range of topics. This includes personalised advice from your course-specific Student Advisor regarding your study plan and course structure. We also have specialist Student Advisors (e.g. International, Accommodation and Accessibility).