What began as a simple idea to help students navigate La Trobe’s Learning Management System (LMS) quickly grew into a catalyst for broader change. Min and Quinn’s project didn’t just answer common questions — it reshaped how we think about student communications and digital onboarding.
The challenge
New students often feel uncertain in their first weeks. Many ask:
“Where do I find my assessments?”
“How do I submit work?”
“How do I contact my lecturer?”
The LMS 101 team wanted to make these answers clear, friendly and accessible — reducing anxiety and cutting down repetitive support queries.
The project
The team produced short, engaging videos featuring Eddie, a relatable guide who introduces students to LMS essentials. The tone is warm and supportive, the pacing is mobile-friendly, and the design is future-proof, using light animation and captions instead of static user interface screenshots.
The turning point
After the first video was shared, staff across Student Engagement and Experience immediately recognised its potential. At the same time, major projects were underway to improve enrolment and support for commencing students. LMS 101 aligned perfectly — and it scaled.
What started as a single video expanded into a suite of six, with Eddie and other student characters guiding peers through key La Trobe systems, from Allocate+ to managing study using Outlook.
Ready, Set, La Trobe! – YouTube
Impact
- Initial reach: 500+ views during early rollout.
- Extended reach: Six videos now embedded across New to La Trobe and student support webpages.
- Institutional change: The LMS 101 team is now training staff in their video style, influencing how we communicate with students. Eddie and the other characters are becoming familiar faces for new cohorts.
Student feedback:
“The content felt clear and less scary.”
“Eddie made it simple and friendly.”
Lessons learned
- Small ideas can spark system-wide change.
- Collaboration between students and staff strengthens outcomes.
- A consistent style and tone builds trust and engagement.
Advice for future applicants
“Start with a real student problem and a simple plan — then iterate.”
Quinn
- Don’t underestimate the power of storytelling.
- Think about scalability — your project could become a university-wide resource.
- Be prepared to share your skills; you might inspire others.
Why apply for a Student Experience Grant?
Because your idea may do more than solve a problem — it could transform how students experience university. Applications for 2026 grants are open and close on 31 March 2026.