Credit points: 15

Subject outline

This subject introduces students to effective human communication techniques, strategies and their application in a veterinary and global context. Students will learn personal cognitive and coping skills to help them appropriately respond to a range of authentic professional workplace situations in a professional, ethical, caring and empathetic manner. The role of communication in supporting the wellness of all stakeholders in veterinary care is considered. Students will practice and critically review communication methods through the extensive use of role play scenarios, including the development of skills to interact sensitively and effectively with a range of people and in diverse cultural contexts. During placement, students will observe and, under supervision, begin to assist with a broad range of veterinary team communication requirements including, for example, client consultations, patient handover rounds, and patient record keeping.

SchoolLife Sciences

Credit points15

Subject Co-ordinatorDilhani Premaratna

Available to Study Abroad/Exchange StudentsNo

Subject year levelYear Level 1 - UG

Available as ElectiveNo

Learning ActivitiesN/A

Capstone subjectNo

Subject particulars

Subject rules

Prerequisites Must be admitted in the Bachelor of Veterinary Nursing (SBVN)


Incompatible subjectsN/A

Equivalent subjectsN/A

Quota Management StrategyN/A

Quota-conditions or rulesN/A

Special conditionsN/A

Minimum credit point requirementN/A

Assumed knowledgeN/A

Learning resources

101 Communication skills for veterinary teams

Resource TypeBook

Resource RequirementRecommended

AuthorMyers, W



PublisherCommunication Solutions for Veterinarians


Chapter/article titleN/A



Other descriptionN/A

Source locationN/A

Handbook of veterinary communication skills

Resource TypeBook

Resource RequirementPrescribed






Chapter/article titleN/A



Other descriptionN/A

Source locationN/A

Career Ready


Work-based learningYes

Self sourced or Uni sourced
Uni Sourced

Entire subject or partial subjectPartial subject

Total hours/days required38 hours

Location of WBL activity (region)Domestic - metro

WBL addtional requirementsDuring COVID - virtual WBL placements are being used to assist students to achieve ILOs safely.

Graduate capabilities & intended learning outcomes

Graduate Capabilities

COMMUNICATION - Communicating and Influencing
COMMUNICATION - Cultural Intelligence and Global Perspective
COMMUNICATION - Digital Capability
PERSONAL AND PROFESSIONAL - Ethical and Social Responsibility

Intended Learning Outcomes

01. Use appropriate communication styles and approaches according to the circumstances and needs of clients, paying special consideration to cultural context, diversity and the human-animal bond
02. Recognise and respond appropriately to people in distress
03. Communicate in an ethical, professional, empathic and effective manner with clients in a range of veterinary nursing practice contexts
04. Communicate effectively with colleagues in veterinary nursing contexts, including situations involving collaboration in groups and working with managers/supervisors.
05. Reflect upon one's own internal self-communication during and following challenging experiences whilst on placement.
06. Recognise and respond to the educational needs of others in a veterinary nursing practice context

Subject options

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Start date between: and    Key dates

Epping (Melbourne Polytechnic), 2021, Semester 2, Blended


Online enrolmentYes

Maximum enrolment sizeN/A

Subject Instance Co-ordinatorDimuthu Wijesinghe

Class requirements

Placement - Off SiteWeek: 30 - 42
One 3.00 hours placement - off site per week on weekdays during the day from week 30 to week 42 and delivered via blended.
WIL placement

Unscheduled Online ClassWeek: 30 - 42
One 1.00 hour unscheduled online class per week on any day including weekend during the day from week 30 to week 42 and delivered via online.
Delivered as reading material, quizzes, video clips.

WorkShopWeek: 30 - 42
One 3.00 hours workshop per week on weekdays during the day from week 30 to week 42 and delivered via blended.


Assessment elementCommentsCategoryContributionHurdle% ILO*

10 x 5 min Pre-workshop online Quizzes (850-words equivalent) 2% each. Weeks 2-12

N/AQuizzesIndividualNo20 SILO1, SILO3, SILO4, SILO6

1 x 10-min Role Play (1,000-words equivalent) Individual exercise. 10 minutes role play. Role play a range of veterinary nursing communication scenarios, including challenging situations with both clients and colleagues. (Effective global citizenship will be assessed as part of the role play, where students will be expected to be aware and sensitive to people's belief systems and cultural background. 5% is directly related to global citizenship.)

N/AOtherIndividualNo15 SILO1, SILO2, SILO3, SILO4, SILO6

Team online global communication project (1,200-words equivalent per student)In groups students create on-line material (e.g. website) for clients on an emotionally and culturally challenging area (e.g. grief). Students are assessed on identifying the different global, cultural and belief systems and the ability to convey diverse perspectives on the topic.

N/AOtherGroupNo30 SILO1, SILO2, SILO3, SILO6

Reflective Placement Journal (1,400-words equivalent)Students to critically reflect upon three varied challenging communication scenarios that they experienced whilst on clinical placement. (Global citizenship - One scenario is to be chosen where diversity of values, perspectives or background required the demonstration of a sensitive and empathic approach to reach a positive outcome. Students will reflect on how their personal communication skills impacted.

N/AOtherIndividualNo35 SILO1, SILO2, SILO3, SILO4, SILO5