COMMUNICATION FOR THE VETERINARY TEAM
Credit points: 15
This subject introduces students to effective human communication techniques, strategies and their application in a veterinary and global context. Students will learn personal cognitive and coping skills to help them appropriately respond to a range of authentic professional workplace situations in a professional, ethical, caring and empathetic manner. The role of communication in supporting the wellness of all stakeholders in veterinary care is considered. Students will practice and critically review communication methods through the extensive use of role play scenarios, including the development of skills to interact sensitively and effectively with a range of people and in diverse cultural contexts. During placement, students will observe and, under supervision, begin to assist with a broad range of veterinary team communication requirements including, for example, client consultations, patient handover rounds, and patient record keeping.
Subject Co-ordinatorDilhani Premaratna
Available to Study Abroad/Exchange StudentsNo
Subject year levelYear Level 1 - UG
Available as ElectiveNo
Prerequisites Must be admitted in the Bachelor of Veterinary Nursing (SBVN)
Quota Management StrategyN/A
Quota-conditions or rulesN/A
Minimum credit point requirementN/A
Handbook of veterinary communication skills
101 Communication skills for veterinary teams
PublisherCommunication Solutions for Veterinarians
Self sourced or Uni sourced
Entire subject or partial subjectPartial subject
Total hours/days required38 hours
Location of WBL activity (region)Domestic - metro
WBL addtional requirementsN/A
Graduate capabilities & intended learning outcomes
Intended Learning Outcomes
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Epping (Melbourne Polytechnic), 2020, Semester 2, Blended
Maximum enrolment sizeN/A
Subject Instance Co-ordinatorDilhani Premaratna
Placement - Off Site
One 3.00 h placement - off site per week on weekdays during the day from week 31 to week 43 and delivered via blended.
Unscheduled Online Class
One 1.00 h unscheduled online class per week on any day including weekend during the day from week 31 to week 43 and delivered via online.
"Delivered as reading material, quizzes, video clips."
One 3.00 h workshop per week on weekdays during the day from week 31 to week 43 and delivered via blended.
|10 x 5 min Pre-workshop online Quizzes (850-words equivalent) 2% each Weeks 2-12||N/A||N/A||No||20||SILO1, SILO3, SILO4, SILO6|
|1 x 10-min Role Play (1,000-words equivalent) Individual exercise 10 minutes role play Role play a range of veterinary nursing communication scenarios, including challenging situations with both clients and colleagues. (Effective global citizenship will be assessed as part of the role play, where students will be expected to be aware and sensitive to people's belief systems and cultural background. 5% is directly related to global citizenship.)||N/A||N/A||No||15||SILO1, SILO2, SILO3, SILO4, SILO6|
|Team online global communication project (1,200-words equivalent per student) In groups students create on-line material (e.g. website) for clients on an emotionally and culturally challenging area (e.g. grief). Students are assessed on identifying the different global, cultural and belief systems and the ability to convey diverse perspectives on the topic.||N/A||N/A||No||30||SILO1, SILO2, SILO3, SILO6|
|Reflective Placement Journal (1,400-words equivalent) Students to critically reflect upon three varied challenging communication scenarios that they experienced whilst on clinical placement. (Global citizenship - One scenario is to be chosen where diversity of values, perspectives or background required the demonstration of a sensitive and empathic approach to reach a positive outcome. Students will reflect on how their personal communication skills impacted.||N/A||N/A||No||35||SILO1, SILO2, SILO3, SILO4, SILO5|