COMPUTER RESERVATION SYSTEMS

THS2TCR

2021

Credit points: 15

Subject outline

This subject provides training in reservations and ticketing procedures for the travel industry including an understanding of automated processes and front office reservations. You will learn to use two different computer reservations systems and need to enrol in both classes. Class 1 introduces you to the Global Reservation Systems Component, Galileo. The subject delivers vocational skills in operating and managing global reservations and ticketing systems. The class also provides you with a conceptual understanding of how the process works to maintain the information needed by travellers, travel retailers, travel operators and destination managers. An industry-recognised certificate will be issued upon successful completion. Class 2 introduces you to the Micros computer system, Opera, at an introductory level over 6 weeks. You will achieve a basic understanding of how hotel reservation databases work through a self-guided training manual. This software is internationally-recognised and gives insights into front office and night audit procedures.

SchoolLa Trobe Business School

Credit points15

Subject Co-ordinatorPaul Strickland

Available to Study Abroad/Exchange StudentsYes

Subject year levelYear Level 2 - UG

Available as ElectiveYes

Learning ActivitiesE-learning activities and final exam.

Capstone subjectNo

Subject particulars

Subject rules

PrerequisitesTHS1THE

Co-requisitesN/A

Incompatible subjectsN/A

Equivalent subjectsN/A

Quota Management StrategyN/A

Quota-conditions or rulesN/A

Special conditionsN/A

Minimum credit point requirementN/A

Assumed knowledgeN/A

Readings

Department of Marketing, Tourism and Hospitality

Resource TypePrescribed

Resource RequirementN/A

AuthorGalileo Training Manual

Year2016

Edition/VolumeN/A

PublisherLA TROBE UNIVERSITY

ISBNN/A

Chapter/article titleN/A

Chapter/issueN/A

URLN/A

Other descriptionN/A

Source locationN/A

Career Ready

Career-focusedNo

Work-based learningNo

Self sourced or Uni sourcedN/A

Entire subject or partial subjectN/A

Total hours/days requiredN/A

Location of WBL activity (region)N/A

WBL addtional requirementsN/A

Graduate capabilities & intended learning outcomes

Graduate Capabilities

Intended Learning Outcomes

01. Recognise the fundamental components of a Galileo, a travel computer system
02. Apply knowledge of Galileo by matching clients' needs to travel opportunities, identifying flight itineraries, creating a booking file for clients, determining optimum travel arrangements, and accurately interpreting flight codes, sell entries, servicing procedures and client details
03. Demonstrate an understanding of ethical standards and the social and ethical implications of professional and personal practice in socially diverse communities
04. Demonstrate an introductory level of competency in front office operations by using Opera to navigate databases and input and retrieve data

Subject options

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Start date between: and    Key dates

Melbourne (Bundoora), 2021, Semester 2, Day

Overview

Online enrolmentYes

Maximum enrolment sizeN/A

Subject Instance Co-ordinatorPaul Strickland

Class requirements

Computer LaboratoryWeek: 31 - 36
One 2.00 h computer laboratory per week on weekdays during the day from week 31 to week 36 and delivered via face-to-face.
Software can be accessed either on or off campus

Computer LaboratoryWeek: 31 - 43
One 3.00 h computer laboratory per week on weekdays during the day from week 31 to week 43 and delivered via face-to-face.
Software can be accessed either on or off campus

Assessments

Assessment elementCommentsCategoryContributionHurdle% ILO*

One 2-hour final examination using Galileo Students must achieve 80% or above to receive an industry accreditation and certificate. Students may still pass the subject if 80% if not achieved on the final examination however they will not receive industry accreditation.

N/ACentral examIndividualNo80 SILO2

Weekly seminar assessment exercises using Galileo Students must complete weekly tasks. Students have greater likelihood of passing by attending all assessment exercises on a weekly basis.

N/AOtherIndividualNo5 SILO1

One 1-hour final test using Galileo Students must attempt the final test. Assessment is based on retrieving information from the Galileo database.

N/AOther written examIndividualNo5 SILO3

One 1-hour final test using OPERA This computer laboratory is only taught for 6 weeks. Assessment is based on retrieving information from the OPERA database.

N/AOther written examIndividualNo10 SILO4

Singapore (SIM), 2021, Week 05-16, Day

Overview

Online enrolmentYes

Maximum enrolment sizeN/A

Subject Instance Co-ordinatorPaul Strickland

Class requirements

Computer LaboratoryWeek: 5 - 16
Five 3.00 h computer laboratory other recurrence during the day from week 5 to week 16 and delivered via face-to-face.

Computer LaboratoryWeek: 5 - 16
Five 6.00 h computer laboratory other recurrence during the day from week 5 to week 16 and delivered via face-to-face.

Assessments

Assessment elementCommentsCategoryContributionHurdle% ILO*

One 2-hour final examination using Galileo Students must achieve 80% or above to receive an industry accreditation and certificate. Students may still pass the subject if 80% if not achieved on the final examination however they will not receive industry accreditation.

N/ACentral examIndividualNo80 SILO2

Weekly seminar assessment exercises using Galileo Students must complete weekly tasks. Students have greater likelihood of passing by attending all assessment exercises on a weekly basis.

N/AOtherIndividualNo5 SILO1

One 1-hour final test using Galileo Students must attempt the final test. Assessment is based on retrieving information from the Galileo database.

N/AOther written examIndividualNo5 SILO3

One 1-hour final test using OPERA This computer laboratory is only taught for 6 weeks. Assessment is based on retrieving information from the OPERA database.

N/AOther written examIndividualNo10 SILO4

Singapore (SIM), 2021, Week 28-40, Day

Overview

Online enrolmentYes

Maximum enrolment sizeN/A

Subject Instance Co-ordinatorPaul Strickland

Class requirements

Computer LaboratoryWeek: 28 - 39
Five 3.00 h computer laboratory other recurrence during the day from week 28 to week 39 and delivered via face-to-face.

Computer LaboratoryWeek: 28 - 39
Five 6.00 h computer laboratory other recurrence during the day from week 28 to week 39 and delivered via face-to-face.

Assessments

Assessment elementCommentsCategoryContributionHurdle% ILO*

One 2-hour final examination using Galileo Students must achieve 80% or above to receive an industry accreditation and certificate. Students may still pass the subject if 80% if not achieved on the final examination however they will not receive industry accreditation.

N/ACentral examIndividualNo80 SILO2

Weekly seminar assessment exercises using Galileo Students must complete weekly tasks. Students have greater likelihood of passing by attending all assessment exercises on a weekly basis.

N/AOtherIndividualNo5 SILO1

One 1-hour final test using Galileo Students must attempt the final test. Assessment is based on retrieving information from the Galileo database.

N/AOther written examIndividualNo5 SILO3

One 1-hour final test using OPERA This computer laboratory is only taught for 6 weeks. Assessment is based on retrieving information from the OPERA database.

N/AOther written examIndividualNo10 SILO4