COMMUNITY SERVICES WORKPLACE SUPPORT

SWP1WSV

2021

Credit points: 15

Subject outline

In this subject students acquire the basic skills and knowledge required to monitor and support Community Services workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. Students are introduced to the skills involved in facilitating structured debriefing sessions for colleagues who experience incidents with the potential to adversely impact their health and wellbeing. Knowledge gained in this unit applies to leadership or management roles where individuals provide peer-to-peer support and refer colleagues to specialised support services consistent with organisation guidelines.

SchoolAllied Heath, Human Services & Sport

Credit points15

Subject Co-ordinatorSuzie Cowan

Available to Study Abroad/Exchange StudentsNo

Subject year levelYear Level 1 - UG

Exchange StudentsNo

Available as ElectiveNo

Learning ActivitiesN/A

Capstone subjectNo

Subject particulars

Subject rules

Prerequisites Students must be admitted in one of the following course codes: HBCSW, HBCSB, HBCS, HBCSD, HBCSM, HBCSS

Co-requisitesN/A

Incompatible subjectsN/A

Equivalent subjectsN/A

Quota Management StrategyN/A

Quota-conditions or rulesN/A

Special conditionsN/A

Minimum credit point requirementN/A

Assumed knowledgeN/A

Readings

Assessment and Report Writing in the Human Services

Resource TypeRecommended

Resource RequirementN/A

AuthorHelen Cleak

Year2009

Edition/VolumeN/A

PublisherCengage Learning, South Melbourne

ISBNN/A

Chapter/article titleN/A

Chapter/issueN/A

URLN/A

Other descriptionN/A

Source locationN/A

Career Ready

Career-focusedNo

Work-based learningNo

Self sourced or Uni sourcedN/A

Entire subject or partial subjectN/A

Total hours/days requiredN/A

Location of WBL activity (region)N/A

WBL addtional requirementsN/A

Graduate capabilities & intended learning outcomes

Graduate Capabilities

Intended Learning Outcomes

01. Identify the required professional performance practice standards to monitor and manage the impact of stressful events upon the emotional wellbeing of workers and organisations

02. Describe the elements of structured debriefings following critical incidents in the workplace.

03. Use the literature to identify organisational policies, procedures and key resources relating to debriefing and crisis procedures in community work settings.

04. Demonstrate preliminary understanding of the diverse impact of events requiring ongoing supervision of individual community workers

05. Identify strategies of self-assessment and reflective practice that can be used to monitor performance following adverse events in the workplace.

Subject options

Select to view your study options…

Bendigo (Kangan Institute), 2021, Week 07-28, Day

Overview

Online enrolmentNo

Maximum enrolment sizeN/A

Enrolment informationN/A

Subject Instance Co-ordinatorSuzie Cowan

Class requirements

Lecture/WorkshopWeek: 7 - 28
Eight 3.00 h lecture/workshop per study period on weekdays during the day from week 7 to week 28 and delivered via face-to-face.

Placement - Off SiteWeek: 7 - 28
One 70.00 h placement - off site per study period on weekdays during the day from week 7 to week 28 and delivered via face-to-face.

Assessments

Assessment element	Comments	Category	Contribution	Hurdle	%	ILO*
Class presentation - Case Study (short oral) 10-15mins (1500 words equivalent) Individual presentation of service- requirements and basic features of service/s protocols, scope, policies. Requires students to research organization policies and procedures on stress management and critical incident management while on placement and present their findings and recommendations to their class.	N/A	N/A	N/A	No	35	SILO1, SILO2
Observational report (based on simulation case study in workplace) (1000 word equivalent) Students identify professional & personal issues from two supervisory debrief meetings. Report identifies professional and personal performance standards used by supervisors to monitor stress and emotional wellbeing of co-workers	N/A	N/A	N/A	No	25	SILO1, SILO2, SILO5
Knowledge based test (1000 words equivalent) (1 hour) In class assessment - x10 short answers - demonstrate understanding of symptoms of work-related stress that manifest physically, psychologically and behaviourally - identify and assess issues of risk that may elicit an organizational response. Propose workplace actions & responsibilities towards the management of workers when providing Critical Incident Stress Debriefing (x2 case study options provided)	N/A	N/A	N/A	No	40	SILO1, SILO2, SILO3, SILO4, SILO5

Dandenong (Chisholm Institute), 2021, Week 07-28, Day

Overview

Online enrolmentNo

Maximum enrolment sizeN/A

Enrolment informationN/A

Subject Instance Co-ordinatorSuzie Cowan

Class requirements

Lecture/WorkshopWeek: 7 - 28
Fifteen 3.00 h lecture/workshop per study period on weekdays during the day from week 7 to week 28 and delivered via face-to-face.

Placement - Off SiteWeek: 7 - 28
One 70.00 h placement - off site per study period on weekdays during the day from week 7 to week 28 and delivered via face-to-face.

Assessments

Assessment element	Comments	Category	Contribution	Hurdle	%	ILO*
Class presentation - Case Study (short oral) 10-15mins (1500 words equivalent) Individual presentation of service- requirements and basic features of service/s protocols, scope, policies. Requires students to research organization policies and procedures on stress management and critical incident management while on placement and present their findings and recommendations to their class.	N/A	N/A	N/A	No	35	SILO1, SILO2
Observational report (based on simulation case study in workplace) (1000 word equivalent) Students identify professional & personal issues from two supervisory debrief meetings. Report identifies professional and personal performance standards used by supervisors to monitor stress and emotional wellbeing of co-workers	N/A	N/A	N/A	No	25	SILO1, SILO2, SILO5
Knowledge based test (1000 words equivalent) (1 hour) In class assessment - x10 short answers - demonstrate understanding of symptoms of work-related stress that manifest physically, psychologically and behaviourally - identify and assess issues of risk that may elicit an organizational response. Propose workplace actions & responsibilities towards the management of workers when providing Critical Incident Stress Debriefing (x2 case study options provided)	N/A	N/A	N/A	No	40	SILO1, SILO2, SILO3, SILO4, SILO5

Frankston (Chisholm Institute), 2021, Week 07-28, Day

Overview

Online enrolmentNo

Maximum enrolment sizeN/A

Enrolment informationN/A

Subject Instance Co-ordinatorSuzie Cowan

Class requirements

Lecture/WorkshopWeek: 7 - 28
Fifteen 3.00 h lecture/workshop per study period on weekdays during the day from week 7 to week 28 and delivered via face-to-face.

Placement - Off SiteWeek: 7 - 28
One 70.00 h placement - off site per study period on weekdays during the day from week 7 to week 28 and delivered via face-to-face.

Assessments

Assessment element	Comments	Category	Contribution	Hurdle	%	ILO*
Class presentation - Case Study (short oral) 10-15mins (1500 words equivalent) Individual presentation of service- requirements and basic features of service/s protocols, scope, policies. Requires students to research organization policies and procedures on stress management and critical incident management while on placement and present their findings and recommendations to their class.	N/A	N/A	N/A	No	35	SILO1, SILO2
Observational report (based on simulation case study in workplace) (1000 word equivalent) Students identify professional & personal issues from two supervisory debrief meetings. Report identifies professional and personal performance standards used by supervisors to monitor stress and emotional wellbeing of co-workers	N/A	N/A	N/A	No	25	SILO1, SILO2, SILO5
Knowledge based test (1000 words equivalent) (1 hour) In class assessment - x10 short answers - demonstrate understanding of symptoms of work-related stress that manifest physically, psychologically and behaviourally - identify and assess issues of risk that may elicit an organizational response. Propose workplace actions & responsibilities towards the management of workers when providing Critical Incident Stress Debriefing (x2 case study options provided)	N/A	N/A	N/A	No	40	SILO1, SILO2, SILO3, SILO4, SILO5

Mildura (Suni TAFE), 2021, Week 07-28, Day

Overview

Online enrolmentNo

Maximum enrolment sizeN/A

Enrolment informationN/A

Subject Instance Co-ordinatorSuzie Cowan

Class requirements

Lecture/WorkshopWeek: 7 - 28
Fifteen 3.00 h lecture/workshop per study period on weekdays during the day from week 7 to week 28 and delivered via face-to-face.

Placement - Off SiteWeek: 7 - 28
One 70.00 h placement - off site per study period on weekdays during the day from week 7 to week 28 and delivered via face-to-face.

Assessments

Assessment element	Comments	Category	Contribution	Hurdle	%	ILO*
Class presentation - Case Study (short oral) 10-15mins (1500 words equivalent) Individual presentation of service- requirements and basic features of service/s protocols, scope, policies. Requires students to research organization policies and procedures on stress management and critical incident management while on placement and present their findings and recommendations to their class.	N/A	N/A	N/A	No	35	SILO1, SILO2
Observational report (based on simulation case study in workplace) (1000 word equivalent) Students identify professional & personal issues from two supervisory debrief meetings. Report identifies professional and personal performance standards used by supervisors to monitor stress and emotional wellbeing of co-workers	N/A	N/A	N/A	No	25	SILO1, SILO2, SILO5
Knowledge based test (1000 words equivalent) (1 hour) In class assessment - x10 short answers - demonstrate understanding of symptoms of work-related stress that manifest physically, psychologically and behaviourally - identify and assess issues of risk that may elicit an organizational response. Propose workplace actions & responsibilities towards the management of workers when providing Critical Incident Stress Debriefing (x2 case study options provided)	N/A	N/A	N/A	No	40	SILO1, SILO2, SILO3, SILO4, SILO5

Shepparton (GOTAFE), 2021, Week 07-28, Day

Overview

Online enrolmentNo

Maximum enrolment sizeN/A

Enrolment informationN/A

Subject Instance Co-ordinatorSuzie Cowan

Class requirements

Lecture/WorkshopWeek: 7 - 28
Six 6.00 h lecture/workshop per study period on weekdays during the day from week 7 to week 28 and delivered via face-to-face.

Placement - Off SiteWeek: 7 - 28
One 70.00 h placement - off site per study period on weekdays during the day from week 7 to week 28 and delivered via face-to-face.

Assessments

Assessment element	Comments	Category	Contribution	Hurdle	%	ILO*
Class presentation - Case Study (short oral) 10-15mins (1500 words equivalent) Individual presentation of service- requirements and basic features of service/s protocols, scope, policies. Requires students to research organization policies and procedures on stress management and critical incident management while on placement and present their findings and recommendations to their class.	N/A	N/A	N/A	No	35	SILO1, SILO2
Observational report (based on simulation case study in workplace) (1000 word equivalent) Students identify professional & personal issues from two supervisory debrief meetings. Report identifies professional and personal performance standards used by supervisors to monitor stress and emotional wellbeing of co-workers	N/A	N/A	N/A	No	25	SILO1, SILO2, SILO5
Knowledge based test (1000 words equivalent) (1 hour) In class assessment - x10 short answers - demonstrate understanding of symptoms of work-related stress that manifest physically, psychologically and behaviourally - identify and assess issues of risk that may elicit an organizational response. Propose workplace actions & responsibilities towards the management of workers when providing Critical Incident Stress Debriefing (x2 case study options provided)	N/A	N/A	N/A	No	40	SILO1, SILO2, SILO3, SILO4, SILO5

Wodonga (Wodonga TAFE), 2021, Week 07-28, Day

Overview

Online enrolmentNo

Maximum enrolment sizeN/A

Enrolment informationN/A

Subject Instance Co-ordinatorSuzie Cowan

Class requirements

Lecture/WorkshopWeek: 7 - 28
Six 6.00 h lecture/workshop per study period on weekdays during the day from week 7 to week 28 and delivered via face-to-face.

Placement - Off SiteWeek: 7 - 28
One 70.00 h placement - off site per study period on weekdays during the day from week 7 to week 28 and delivered via face-to-face.

Assessments

Assessment element	Comments	Category	Contribution	Hurdle	%	ILO*
Class presentation - Case Study (short oral) 10-15mins (1500 words equivalent) Individual presentation of service- requirements and basic features of service/s protocols, scope, policies. Requires students to research organization policies and procedures on stress management and critical incident management while on placement and present their findings and recommendations to their class.	N/A	N/A	N/A	No	35	SILO1, SILO2
Observational report (based on simulation case study in workplace) (1000 word equivalent) Students identify professional & personal issues from two supervisory debrief meetings. Report identifies professional and personal performance standards used by supervisors to monitor stress and emotional wellbeing of co-workers	N/A	N/A	N/A	No	25	SILO1, SILO2, SILO5
Knowledge based test (1000 words equivalent) (1 hour) In class assessment - x10 short answers - demonstrate understanding of symptoms of work-related stress that manifest physically, psychologically and behaviourally - identify and assess issues of risk that may elicit an organizational response. Propose workplace actions & responsibilities towards the management of workers when providing Critical Incident Stress Debriefing (x2 case study options provided)	N/A	N/A	N/A	No	40	SILO1, SILO2, SILO3, SILO4, SILO5

Bendigo (Kangan Institute), 2021, Week 27-52, Day

Overview

Online enrolmentNo

Maximum enrolment sizeN/A

Enrolment informationN/A

Subject Instance Co-ordinatorSuzie Cowan

Class requirements

Lecture/WorkshopWeek: 27 - 52
Eight 3.00 h lecture/workshop per study period on weekdays during the day from week 27 to week 52 and delivered via face-to-face.

Placement - Off SiteWeek: 27 - 52
One 70.00 h placement - off site per study period on weekdays during the day from week 27 to week 52 and delivered via face-to-face.

Assessments

Assessment element	Comments	Category	Contribution	Hurdle	%	ILO*
Class presentation - Case Study (short oral) 10-15mins (1500 words equivalent) Individual presentation of service- requirements and basic features of service/s protocols, scope, policies. Requires students to research organization policies and procedures on stress management and critical incident management while on placement and present their findings and recommendations to their class.	N/A	N/A	N/A	No	35	SILO1, SILO2
Observational report (based on simulation case study in workplace) (1000 word equivalent) Students identify professional & personal issues from two supervisory debrief meetings. Report identifies professional and personal performance standards used by supervisors to monitor stress and emotional wellbeing of co-workers	N/A	N/A	N/A	No	25	SILO1, SILO2, SILO5
Knowledge based test (1000 words equivalent) (1 hour) In class assessment - x10 short answers - demonstrate understanding of symptoms of work-related stress that manifest physically, psychologically and behaviourally - identify and assess issues of risk that may elicit an organizational response. Propose workplace actions & responsibilities towards the management of workers when providing Critical Incident Stress Debriefing (x2 case study options provided)	N/A	N/A	N/A	No	40	SILO1, SILO2, SILO3, SILO4, SILO5

Dandenong (Chisholm Institute), 2021, Week 27-52, Day

Overview

Online enrolmentNo

Maximum enrolment sizeN/A

Enrolment informationN/A

Subject Instance Co-ordinatorSuzie Cowan

Class requirements

Lecture/WorkshopWeek: 27 - 52
Fifteen 3.00 h lecture/workshop per study period on weekdays during the day from week 27 to week 52 and delivered via face-to-face.

Placement - Off SiteWeek: 27 - 52
One 70.00 h placement - off site per study period on weekdays during the day from week 27 to week 52 and delivered via face-to-face.

Assessments

Assessment element	Comments	Category	Contribution	Hurdle	%	ILO*
Class presentation - Case Study (short oral) 10-15mins (1500 words equivalent) Individual presentation of service- requirements and basic features of service/s protocols, scope, policies. Requires students to research organization policies and procedures on stress management and critical incident management while on placement and present their findings and recommendations to their class.	N/A	N/A	N/A	No	35	SILO1, SILO2
Observational report (based on simulation case study in workplace) (1000 word equivalent) Students identify professional & personal issues from two supervisory debrief meetings. Report identifies professional and personal performance standards used by supervisors to monitor stress and emotional wellbeing of co-workers	N/A	N/A	N/A	No	25	SILO1, SILO2, SILO5
Knowledge based test (1000 words equivalent) (1 hour) In class assessment - x10 short answers - demonstrate understanding of symptoms of work-related stress that manifest physically, psychologically and behaviourally - identify and assess issues of risk that may elicit an organizational response. Propose workplace actions & responsibilities towards the management of workers when providing Critical Incident Stress Debriefing (x2 case study options provided)	N/A	N/A	N/A	No	40	SILO1, SILO2, SILO3, SILO4, SILO5

Frankston (Chisholm Institute), 2021, Week 27-52, Day

Overview

Online enrolmentNo

Maximum enrolment sizeN/A

Enrolment informationN/A

Subject Instance Co-ordinatorSuzie Cowan

Class requirements

Lecture/WorkshopWeek: 27 - 52
Fifteen 3.00 h lecture/workshop per study period on weekdays during the day from week 27 to week 52 and delivered via face-to-face.

Placement - Off SiteWeek: 27 - 52
One 70.00 h placement - off site per study period on weekdays during the day from week 27 to week 52 and delivered via face-to-face.

Assessments

Assessment element	Comments	Category	Contribution	Hurdle	%	ILO*
Class presentation - Case Study (short oral) 10-15mins (1500 words equivalent) Individual presentation of service- requirements and basic features of service/s protocols, scope, policies. Requires students to research organization policies and procedures on stress management and critical incident management while on placement and present their findings and recommendations to their class.	N/A	N/A	N/A	No	35	SILO1, SILO2
Observational report (based on simulation case study in workplace) (1000 word equivalent) Students identify professional & personal issues from two supervisory debrief meetings. Report identifies professional and personal performance standards used by supervisors to monitor stress and emotional wellbeing of co-workers	N/A	N/A	N/A	No	25	SILO1, SILO2, SILO5
Knowledge based test (1000 words equivalent) (1 hour) In class assessment - x10 short answers - demonstrate understanding of symptoms of work-related stress that manifest physically, psychologically and behaviourally - identify and assess issues of risk that may elicit an organizational response. Propose workplace actions & responsibilities towards the management of workers when providing Critical Incident Stress Debriefing (x2 case study options provided)	N/A	N/A	N/A	No	40	SILO1, SILO2, SILO3, SILO4, SILO5

Mildura (Suni TAFE), 2021, Week 27-52, Day

Overview

Online enrolmentNo

Maximum enrolment sizeN/A

Enrolment informationN/A

Subject Instance Co-ordinatorSuzie Cowan

Class requirements

Lecture/WorkshopWeek: 27 - 52
Fifteen 3.00 h lecture/workshop per study period on weekdays during the day from week 27 to week 52 and delivered via face-to-face.

Placement - Off SiteWeek: 27 - 52
One 70.00 h placement - off site per study period on weekdays during the day from week 27 to week 52 and delivered via face-to-face.

Assessments

Assessment element	Comments	Category	Contribution	Hurdle	%	ILO*
Class presentation - Case Study (short oral) 10-15mins (1500 words equivalent) Individual presentation of service- requirements and basic features of service/s protocols, scope, policies. Requires students to research organization policies and procedures on stress management and critical incident management while on placement and present their findings and recommendations to their class.	N/A	N/A	N/A	No	35	SILO1, SILO2
Observational report (based on simulation case study in workplace) (1000 word equivalent) Students identify professional & personal issues from two supervisory debrief meetings. Report identifies professional and personal performance standards used by supervisors to monitor stress and emotional wellbeing of co-workers	N/A	N/A	N/A	No	25	SILO1, SILO2, SILO5
Knowledge based test (1000 words equivalent) (1 hour) In class assessment - x10 short answers - demonstrate understanding of symptoms of work-related stress that manifest physically, psychologically and behaviourally - identify and assess issues of risk that may elicit an organizational response. Propose workplace actions & responsibilities towards the management of workers when providing Critical Incident Stress Debriefing (x2 case study options provided)	N/A	N/A	N/A	No	40	SILO1, SILO2, SILO3, SILO4, SILO5

Shepparton (GOTAFE), 2021, Week 27-52, Day

Overview

Online enrolmentNo

Maximum enrolment sizeN/A

Enrolment informationN/A

Subject Instance Co-ordinatorSuzie Cowan

Class requirements

Lecture/WorkshopWeek: 27 - 52
Six 6.00 h lecture/workshop per study period on weekdays during the day from week 27 to week 52 and delivered via face-to-face.

Placement - Off SiteWeek: 27 - 52
One 70.00 h placement - off site per study period on weekdays during the day from week 27 to week 52 and delivered via face-to-face.

Assessments

Assessment element	Comments	Category	Contribution	Hurdle	%	ILO*
Class presentation - Case Study (short oral) 10-15mins (1500 words equivalent) Individual presentation of service- requirements and basic features of service/s protocols, scope, policies. Requires students to research organization policies and procedures on stress management and critical incident management while on placement and present their findings and recommendations to their class.	N/A	N/A	N/A	No	35	SILO1, SILO2
Observational report (based on simulation case study in workplace) (1000 word equivalent) Students identify professional & personal issues from two supervisory debrief meetings. Report identifies professional and personal performance standards used by supervisors to monitor stress and emotional wellbeing of co-workers	N/A	N/A	N/A	No	25	SILO1, SILO2, SILO5
Knowledge based test (1000 words equivalent) (1 hour) In class assessment - x10 short answers - demonstrate understanding of symptoms of work-related stress that manifest physically, psychologically and behaviourally - identify and assess issues of risk that may elicit an organizational response. Propose workplace actions & responsibilities towards the management of workers when providing Critical Incident Stress Debriefing (x2 case study options provided)	N/A	N/A	N/A	No	40	SILO1, SILO2, SILO3, SILO4, SILO5

Wodonga (Wodonga TAFE), 2021, Week 27-52, Day

Overview

Online enrolmentNo

Maximum enrolment sizeN/A

Enrolment informationN/A

Subject Instance Co-ordinatorSuzie Cowan

Class requirements

Lecture/WorkshopWeek: 27 - 52
Six 6.00 h lecture/workshop per study period on weekdays during the day from week 27 to week 52 and delivered via face-to-face.

Placement - Off SiteWeek: 27 - 52
One 70.00 h placement - off site per study period on weekdays during the day from week 27 to week 52 and delivered via face-to-face.

Assessments

Assessment element	Comments	Category	Contribution	Hurdle	%	ILO*
Class presentation - Case Study (short oral) 10-15mins (1500 words equivalent) Individual presentation of service- requirements and basic features of service/s protocols, scope, policies. Requires students to research organization policies and procedures on stress management and critical incident management while on placement and present their findings and recommendations to their class.	N/A	N/A	N/A	No	35	SILO1, SILO2
Observational report (based on simulation case study in workplace) (1000 word equivalent) Students identify professional & personal issues from two supervisory debrief meetings. Report identifies professional and personal performance standards used by supervisors to monitor stress and emotional wellbeing of co-workers	N/A	N/A	N/A	No	25	SILO1, SILO2, SILO5
Knowledge based test (1000 words equivalent) (1 hour) In class assessment - x10 short answers - demonstrate understanding of symptoms of work-related stress that manifest physically, psychologically and behaviourally - identify and assess issues of risk that may elicit an organizational response. Propose workplace actions & responsibilities towards the management of workers when providing Critical Incident Stress Debriefing (x2 case study options provided)	N/A	N/A	N/A	No	40	SILO1, SILO2, SILO3, SILO4, SILO5