MANAGEMENT OF SERVICE SUPPLY CHAIN AND OPERATIONS

MGT5MSO

2021

Credit points: 15

Subject outline

In this subject you will explore the theories and practices of supply chain and operations management in the emerging service global economy. You will examine the distinctive characteristics of service supply chains and operations, and their implications for the design of businesses. You will have the opportunity to acquire a set of distinctive skills to effectively design and manage service supply chains and operations in a variety of service industry sectors, via real world case studies. Topics include service-dominant logic versus goods-dominant logic, strategic decisions, capacity management, supply risk and agility, service process design, performance analysis and metrics, service delivery assurance and service innovation.

SchoolLa Trobe Business School

Credit points15

Subject Co-ordinatorPhuc Nguyen

Available to Study Abroad/Exchange StudentsYes

Subject year levelYear Level 5 - Masters

Exchange StudentsNo

Available as ElectiveYes

Learning ActivitiesN/A

Capstone subjectNo

Subject particulars

Subject rules

PrerequisitesN/A

Co-requisitesN/A

Incompatible subjectsN/A

Equivalent subjectsN/A

Quota Management StrategyN/A

Quota-conditions or rulesN/A

Special conditionsN/A

Minimum credit point requirementN/A

Assumed knowledgeN/A

Career Ready

Career-focusedNo

Work-based learningNo

Self sourced or Uni sourcedN/A

Entire subject or partial subjectN/A

Total hours/days requiredN/A

Location of WBL activity (region)N/A

WBL addtional requirementsN/A

Graduate capabilities & intended learning outcomes

Graduate Capabilities

COMMUNICATION - Communicating and Influencing

DISCIPLINE KNOWLEDGE AND SKILLS

INQUIRY AND ANALYSIS - Creativity and Innovation

INQUIRY AND ANALYSIS - Critical Thinking and Problem Solving

INQUIRY AND ANALYSIS - Research and Evidence-Based Inquiry

PERSONAL AND PROFESSIONAL - Leadership and Teamwork

Intended Learning Outcomes

01. Critically research the body of knowledge and fundamental themes and issues surrounding service supply chain and operations management

02. Critically analyse and assess various service supply chain frameworks, and configure an appropriate design to ensure the effectiveness of service supply chain and operations

03. Critically examine the issues and challenges facing service providers managing operations and supply chains in a rapidly changing global context

04. Explore and propose defensible solutions to operations/supply chain problems in a variety of service industry sectors

Subject options

Select to view your study options…

City Campus, 2021, Semester 1, Blended

Overview

Online enrolmentYes

Maximum enrolment sizeN/A

Enrolment informationN/A

Subject Instance Co-ordinatorPhuc Nguyen

Class requirements

Block ModeWeek: 10 - 22
Four 6.00 hours block mode per study period on any day including weekend during the day from week 10 to week 22 and delivered via face-to-face.
Workshop dates are as follows Weeks 12 ( 20-21 March) and Week 19 (8-9 May). Classes from 9 am-5pm. In addition, students should engage with online activities throughout the semester.

Assessments

Assessment element	Comments	Category	Contribution	Hurdle	%	ILO*
Quality Letter (500 words)	N/A	Other	Individual	No	10	SILO2, SILO4
Group Technical Report (2500 words). Critical essay addressing problems/issues of service supply chains.	N/A	Assignment	Group	No	30	SILO1, SILO2, SILO3, SILO4
Individual Technical Report (2500 words). Develop an intervention plan and prototype.	N/A	Assignment	Group	No	35	SILO1, SILO2, SILO3, SILO4
Annotated Powerpoint Slides (1000 words)	N/A	Other	Individual	No	25	SILO1, SILO2, SILO3, SILO4

Vietnam (Hanoi University), 2021, LTU Term 4, Blended