MANAGEMENT OF SERVICE SUPPLY CHAIN AND OPERATIONS
MGT5MSO
2021
Credit points: 15
Subject outline
In this subject you will explore the theories and practices of supply chain and operations management in the emerging service global economy. You will examine the distinctive characteristics of service supply chains and operations, and their implications for the design of businesses. You will have the opportunity to acquire a set of distinctive skills to effectively design and manage service supply chains and operations in a variety of service industry sectors, via real world case studies. Topics include service-dominant logic versus goods-dominant logic, strategic decisions, capacity management, supply risk and agility, service process design, performance analysis and metrics, service delivery assurance and service innovation.
SchoolLa Trobe Business School
Credit points15
Subject Co-ordinatorPhuc Nguyen
Available to Study Abroad/Exchange StudentsYes
Subject year levelYear Level 5 - Masters
Available as ElectiveYes
Learning ActivitiesThe sport specialisation of the course will be delivered using the case method made famous by the Harvard Business School. By using the case method of teaching as the foundation, the course will make the links between theory and practice explicit. This subject will be delivered using blended technology and block mode intensive, with engagement with the student's workplace within the sport industry.
Capstone subjectNo
Subject particulars
Subject rules
PrerequisitesN/A
Co-requisitesN/A
Incompatible subjectsN/A
Equivalent subjectsN/A
Quota Management StrategyN/A
Quota-conditions or rulesN/A
Special conditionsN/A
Minimum credit point requirementN/A
Assumed knowledgeN/A
Career Ready
Career-focusedNo
Work-based learningNo
Self sourced or Uni sourcedN/A
Entire subject or partial subjectN/A
Total hours/days requiredN/A
Location of WBL activity (region)N/A
WBL addtional requirementsN/A
Graduate capabilities & intended learning outcomes
Graduate Capabilities
Intended Learning Outcomes
Subject options
Select to view your study options…
City Campus, 2021, Semester 1, Blended
Overview
Online enrolmentYes
Maximum enrolment sizeN/A
Subject Instance Co-ordinatorPhuc Nguyen
Class requirements
Block ModeWeek: 10 - 22
Four 6.00 hours block mode per study period on any day including weekend during the day from week 10 to week 22 and delivered via face-to-face.
Workshop dates are as follows Weeks 12 ( 20-21 March) and Week 19 (8-9 May). Classes from 9 am-5pm. In addition, students should engage with online activities throughout the semester.
Assessments
Assessment element | Category | Contribution | Hurdle | % | ILO* |
---|---|---|---|---|---|
Individual Discussion Engagement (1,000 words) Workshop and online discussion engagement | Other | Individual | No | 20 | SILO1, SILO2, SILO3, SILO4 |
Individual Assessment (1,500 words) Critical essay addressing problems/issues of service supply chains | Assignment | Individual | No | 30 | SILO1, SILO3 |
Team Assessment (4,000 words) (1000 per student) Develop an intervention plan and prototype x 4 student per group | Other | Group | No | 50 | SILO1, SILO2, SILO3, SILO4 |
Vietnam (Hanoi University), 2021, LTU Term 4, Blended
Overview
Online enrolmentYes
Maximum enrolment sizeN/A
Subject Instance Co-ordinatorPhuc Nguyen
Class requirements
Block ModeWeek: 30 - 36
Four 6.00 hours block mode per study period on weekdays during the day from week 30 to week 36 and delivered via face-to-face.
Workshop dates to be notified on the LMS. In addition, students should engage with online activities throughout the semester.
Assessments
Assessment element | Category | Contribution | Hurdle | % | ILO* |
---|---|---|---|---|---|
Individual Discussion Engagement (1,000 words) Workshop and online discussion engagement | Other | Individual | No | 20 | SILO1, SILO2, SILO3, SILO4 |
Individual Assessment (1,500 words) Critical essay addressing problems/issues of service supply chains | Assignment | Individual | No | 30 | SILO1, SILO3 |
Team Assessment (4,000 words) (1000 per student) Develop an intervention plan and prototype x 4 student per group | Other | Group | No | 50 | SILO1, SILO2, SILO3, SILO4 |