MANAGEMENT OF SERVICE SUPPLY CHAIN AND OPERATIONS

MGT5MSO

2020

Credit points: 15

Subject outline

In this subject you will explore the theories and practices of supply chain and operations management in the emerging service global economy.  You will examine the distinctive characteristics of service supply chains and operations, and their implications for the design of businesses.  You will have the opportunity to acquire a set of distinctive skills to effectively design and manage service supply chains and operations in a variety of service industry sectors, via real world case studies.  Topics include service-dominant logic versus goods-dominant logic, strategic decisions, capacity management, supply risk and agility, service process design, performance analysis and metrics, service delivery assurance and service innovation.

SchoolLa Trobe Business School

Credit points15

Subject Co-ordinatorSajad Fayezi

Available to Study Abroad StudentsYes

Subject year levelYear Level 5 - Masters

Exchange StudentsYes

Subject particulars

Subject rules

Prerequisites Students must be enrolled in either LMPM OR LMPMSY OR LMPMB OR LMPMO OR LMMSL OR LMMSLV

Co-requisitesN/A

Incompatible subjectsN/A

Equivalent subjectsN/A

Special conditionsN/A

Readings

Resource TypeTitleResource RequirementAuthor and YearPublisher
ReadingsService Management: Operations, Strategy, Information TechnologyPrescribedJames Fitzsimmons, Mona Fitzsimmons, 2018, 8th EditionMcGraw-Hill

Graduate capabilities & intended learning outcomes

01. Critically research the body of knowledge and fundamental themes and issues surrounding service supply chain and operations management

Activities:
workshop activities, research, assessments.
Related graduate capabilities and elements:
Inquiry and Analytical Skills (Critical Thinking,Creative Problem-solving,Inquiry/Research)
Inquiry and Analytical Skills (Critical Thinking,Creative Problem-solving,Inquiry/Research)
Discipline -Specific Knowledge and Skills (Discipline-Specific Knowledge and Skills)

02. Critically analyse and assess various service supply chain frameworks, and configure an appropriate design to ensure the effectiveness of service supply chain and operations

Activities:
Case studies, workshop activities, research, assessments.
Related graduate capabilities and elements:
Literacies and Communication Skills (Writing,Speaking)
Inquiry and Analytical Skills (Critical Thinking,Creative Problem-solving,Inquiry/Research)
Inquiry and Analytical Skills (Critical Thinking,Creative Problem-solving,Inquiry/Research)
Inquiry and Analytical Skills (Critical Thinking,Creative Problem-solving,Inquiry/Research)
Personal and Professional Skills (Teamwork including leadership and working in groups)

03. Critically examine the issues and challenges facing service providers managing operations and supply chains in a rapidly changing global context

Activities:
Case studies, workshop activities, research, assessments.
Related graduate capabilities and elements:
Inquiry and Analytical Skills (Critical Thinking,Creative Problem-solving,Inquiry/Research)
Inquiry and Analytical Skills (Critical Thinking,Creative Problem-solving,Inquiry/Research)
Discipline -Specific Knowledge and Skills (Discipline-Specific Knowledge and Skills)

04. Explore and propose defensible solutions to operations/supply chain problems in a variety of service industry sectors

Activities:
Case studies, workshop activities, research, assessments.
Related graduate capabilities and elements:
Literacies and Communication Skills (Writing,Speaking)
Literacies and Communication Skills (Writing,Speaking)
Inquiry and Analytical Skills (Critical Thinking,Creative Problem-solving,Inquiry/Research)
Inquiry and Analytical Skills (Critical Thinking,Creative Problem-solving,Inquiry/Research)
Inquiry and Analytical Skills (Critical Thinking,Creative Problem-solving,Inquiry/Research)
Personal and Professional Skills (Teamwork including leadership and working in groups)

Subject options

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Start date between: and    Key dates

City Campus, 2020, Semester 2, Blended

Overview

Online enrolmentYes

Maximum enrolment sizeN/A

Enrolment information

Subject Instance Co-ordinatorSajad Fayezi

Class requirements

WorkShop Week: 31 - 43
One 2.0 hours workshop per week on any day including weekend at night from week 31 to week 43 and delivered via face-to-face.

Assessments

Assessment elementComments% ILO*
Quality Letter (500 words)Write a letter praising the good quality or criticizing the poor quality of a service.10 02, 04
Group Technical Report (2,500 words)Identify potential problems/issues of a specified service supply chain, and make recommendations to solve the problems.30 01, 02, 03, 04
Individual Technical Report (2,500 words)Develop a detailed intervention plan to implement a specified recommendation.35 01, 02, 03, 04
Annotated PowerPoint Presentation (equivalent to 1,000 words)Annotated PowerPoint slides on the developed intervention plan. This assessment includes a non-assessed group presentation as a hurdle requirement.25 01, 02, 03, 04