COMPUTER RESERVATION SYSTEMS
THS2TCR
2020
Credit points: 15
Subject outline
This subject provides training in reservations and ticketing procedures for the travel industry including an understanding of automated processes and front office reservations. You will learn to use two different computer reservations systems and need to enrol in both classes. Class 1 introduces you to the Global Reservation Systems Component, Galileo. The subject delivers vocational skills in operating and managing global reservations and ticketing systems. The class also provides you with a conceptual understanding of how the process works to maintain the information needed by travellers, travel retailers, travel operators and destination managers. An industry-recognised certificate will be issued upon successful completion. Class 2 introduces you to the Micros computer system, Opera, at an introductory level over 6 weeks. You will achieve a basic understanding of how hotel reservation databases work through a self-guided training manual. This software is internationally-recognised and gives insights into front office and night audit procedures.
School: La Trobe Business School (Pre 2022)
Credit points: 15
Subject Co-ordinator: Paul Strickland
Available to Study Abroad/Exchange Students: Yes
Subject year level: Year Level 2 - UG
Available as Elective: No
Learning Activities: N/A
Capstone subject: No
Subject particulars
Subject rules
Prerequisites: THS1THE
Co-requisites: N/A
Incompatible subjects: N/A
Equivalent subjects: N/A
Quota Management Strategy: N/A
Quota-conditions or rules: N/A
Special conditions: N/A
Minimum credit point requirement: N/A
Assumed knowledge: N/A
Learning resources
Department of Marketing, Tourism and Hospitality
Resource Type: Book
Resource Requirement: Prescribed
Author: Galileo Training Manual
Year: 2016
Edition/Volume: N/A
Publisher: LA TROBE UNIVERSITY
ISBN: N/A
Chapter/article title: N/A
Chapter/issue: N/A
URL: N/A
Other description: N/A
Source location: N/A
Career Ready
Career-focused: No
Work-based learning: No
Self sourced or Uni sourced: N/A
Entire subject or partial subject: N/A
Total hours/days required: N/A
Location of WBL activity (region): N/A
WBL addtional requirements: N/A
Graduate capabilities & intended learning outcomes
Graduate Capabilities
Intended Learning Outcomes
Melbourne (Bundoora), 2020, Semester 2, Day
Overview
Online enrolment: Yes
Maximum enrolment size: N/A
Subject Instance Co-ordinator: Paul Strickland
Class requirements
Computer LaboratoryWeek: 31 - 36
One 2.00 hours computer laboratory per week on weekdays during the day from week 31 to week 36 and delivered via face-to-face.
Software can be accessed either on or off campus
Computer LaboratoryWeek: 31 - 43
One 3.00 hours computer laboratory per week on weekdays during the day from week 31 to week 43 and delivered via face-to-face.
Software can be accessed either on or off campus
Assessments
| Assessment element | Category | Contribution | Hurdle | % | ILO* |
|---|---|---|---|---|---|
One 2-hour final examination using GalileoStudents must achieve 80% or above to receive an industry accreditation and certificate. Students may still pass the subject if 80% if not achieved on the final examination however they will not receive industry accreditation. | N/A | N/A | No | 80 | SILO2 |
Weekly seminar assessment exercises using GalileoStudents must complete weekly tasks. Students have greater likelihood of passing by attending all assessment exercises on a weekly basis. | N/A | N/A | No | 5 | SILO1 |
One 1-hour final test using GalileoStudents must attempt the final test. Assessment is based on retrieving information from the Galileo database. | N/A | N/A | No | 5 | SILO3 |
One 1-hour final test using OPERAThis computer laboratory is only taught for 6 weeks. Assessment is based on retrieving information from the OPERA database. | N/A | N/A | No | 10 | SILO4 |
Singapore (SIM), 2020, Semester 2, Day
Overview
Online enrolment: Yes
Maximum enrolment size: N/A
Subject Instance Co-ordinator: Paul Strickland
Class requirements
Computer LaboratoryWeek: 31 - 43
Five 6.00 hours computer laboratory other recurrence during the day from week 31 to week 43 and delivered via face-to-face.
Computer LaboratoryWeek: 31 - 43
Five 3.00 hours computer laboratory other recurrence during the day from week 31 to week 43 and delivered via face-to-face.
Assessments
| Assessment element | Category | Contribution | Hurdle | % | ILO* |
|---|---|---|---|---|---|
One 2-hour final examination using GalileoStudents must achieve 80% or above to receive an industry accreditation and certificate. Students may still pass the subject if 80% if not achieved on the final examination however they will not receive industry accreditation. | N/A | N/A | No | 80 | SILO2 |
Weekly seminar assessment exercises using GalileoStudents must complete weekly tasks. Students have greater likelihood of passing by attending all assessment exercises on a weekly basis. | N/A | N/A | No | 5 | SILO1 |
One 1-hour final test using GalileoStudents must attempt the final test. Assessment is based on retrieving information from the Galileo database. | N/A | N/A | No | 5 | SILO3 |
One 1-hour final test using OPERAThis computer laboratory is only taught for 6 weeks. Assessment is based on retrieving information from the OPERA database. | N/A | N/A | No | 10 | SILO4 |