MANAGEMENT OF SERVICE SUPPLY CHAIN AND OPERATIONS
MGT5MSO
2020
Credit points: 15
Subject outline
In this subject you will explore the theories and practices of supply chain and operations management in the emerging service global economy. You will examine the distinctive characteristics of service supply chains and operations, and their implications for the design of businesses. You will have the opportunity to acquire a set of distinctive skills to effectively design and manage service supply chains and operations in a variety of service industry sectors, via real world case studies. Topics include service-dominant logic versus goods-dominant logic, strategic decisions, capacity management, supply risk and agility, service process design, performance analysis and metrics, service delivery assurance and service innovation.
School: La Trobe Business School (Pre 2022)
Credit points: 15
Subject Co-ordinator: Sajad Fayezi
Available to Study Abroad/Exchange Students: Yes
Subject year level: Year Level 5 - Masters
Available as Elective: No
Learning Activities: N/A
Capstone subject: No
Subject particulars
Subject rules
Prerequisites: N/A
Co-requisites: N/A
Incompatible subjects: N/A
Equivalent subjects: N/A
Quota Management Strategy: N/A
Quota-conditions or rules: N/A
Special conditions: N/A
Minimum credit point requirement: N/A
Assumed knowledge: N/A
Learning resources
Service Management: Operations, Strategy, Information Technology
Resource Type: Book
Resource Requirement: Prescribed
Author: James Fitzsimmons, Mona Fitzsimmons
Year: 2018
Edition/Volume: N/A
Publisher: McGraw-Hill
ISBN: N/A
Chapter/article title: N/A
Chapter/issue: N/A
URL: N/A
Other description: N/A
Source location: N/A
Career Ready
Career-focused: No
Work-based learning: No
Self sourced or Uni sourced: N/A
Entire subject or partial subject: N/A
Total hours/days required: N/A
Location of WBL activity (region): N/A
WBL addtional requirements: N/A
Graduate capabilities & intended learning outcomes
Graduate Capabilities
Intended Learning Outcomes
City Campus, 2020, Semester 2, Blended
Overview
Online enrolment: Yes
Maximum enrolment size: N/A
Subject Instance Co-ordinator: Sajad Fayezi
Class requirements
WorkShopWeek: 31 - 43
One 2.00 hours workshop per week on any day including weekend at night from week 31 to week 43 and delivered via face-to-face.
Assessments
| Assessment element | Category | Contribution | Hurdle | % | ILO* |
|---|---|---|---|---|---|
Quality Letter (500 words)Write a letter praising the good quality or criticizing the poor quality of a service. | N/A | N/A | No | 10 | SILO2, SILO4 |
Group Technical Report (2,500 words)Identify potential problems/issues of a specified service supply chain, and make recommendations to solve the problems. | N/A | N/A | No | 30 | SILO1, SILO2, SILO3, SILO4 |
Individual Technical Report (2,500 words)Develop a detailed intervention plan to implement a specified recommendation. | N/A | N/A | No | 35 | SILO1, SILO2, SILO3, SILO4 |
Annotated PowerPoint Presentation (equivalent to 1,000 words)Annotated PowerPoint slides on the developed intervention plan. This assessment includes a non-assessed group presentation as a hurdle requirement. | N/A | N/A | Yes | 25 | SILO1, SILO2, SILO3, SILO4 |