mgt5mso management of service supply chain and operations
MANAGEMENT OF SERVICE SUPPLY CHAIN AND OPERATIONS
MGT5MSO
2020
Credit points: 15
Subject outline
In this subject you will explore the theories and practices of supply chain and operations management in the emerging service global economy. You will examine the distinctive characteristics of service supply chains and operations, and their implications for the design of businesses. You will have the opportunity to acquire a set of distinctive skills to effectively design and manage service supply chains and operations in a variety of service industry sectors, via real world case studies. Topics include service-dominant logic versus goods-dominant logic, strategic decisions, capacity management, supply risk and agility, service process design, performance analysis and metrics, service delivery assurance and service innovation.
SchoolLa Trobe Business School (Pre 2022)
Credit points15
Subject Co-ordinatorSajad Fayezi
Available to Study Abroad/Exchange StudentsYes
Subject year levelYear Level 5 - Masters
Available as ElectiveNo
Learning ActivitiesN/A
Capstone subjectNo
Subject particulars
Subject rules
PrerequisitesN/A
Co-requisitesN/A
Incompatible subjectsN/A
Equivalent subjectsN/A
Quota Management StrategyN/A
Quota-conditions or rulesN/A
Special conditionsN/A
Minimum credit point requirementN/A
Assumed knowledgeN/A
Learning resources
Service Management: Operations, Strategy, Information Technology
Resource TypeBook
Resource RequirementPrescribed
AuthorJames Fitzsimmons, Mona Fitzsimmons
Year2018
Edition/VolumeN/A
PublisherMcGraw-Hill
ISBNN/A
Chapter/article titleN/A
Chapter/issueN/A
URLN/A
Other descriptionN/A
Source locationN/A
Career Ready
Career-focusedNo
Work-based learningNo
Self sourced or Uni sourcedN/A
Entire subject or partial subjectN/A
Total hours/days requiredN/A
Location of WBL activity (region)N/A
WBL addtional requirementsN/A
Graduate capabilities & intended learning outcomes
Graduate Capabilities
Intended Learning Outcomes
Subject options
Select to view your study options…
City Campus, 2020, Semester 2, Blended
Overview
Online enrolmentYes
Maximum enrolment sizeN/A
Subject Instance Co-ordinatorSajad Fayezi
Class requirements
WorkShopWeek: 31 - 43
One 2.00 hours workshop per week on any day including weekend at night from week 31 to week 43 and delivered via face-to-face.
Assessments
| Assessment element | Category | Contribution | Hurdle | % | ILO* |
|---|---|---|---|---|---|
Quality Letter (500 words)Write a letter praising the good quality or criticizing the poor quality of a service. | N/A | N/A | No | 10 | SILO2, SILO4 |
Group Technical Report (2,500 words)Identify potential problems/issues of a specified service supply chain, and make recommendations to solve the problems. | N/A | N/A | No | 30 | SILO1, SILO2, SILO3, SILO4 |
Individual Technical Report (2,500 words)Develop a detailed intervention plan to implement a specified recommendation. | N/A | N/A | No | 35 | SILO1, SILO2, SILO3, SILO4 |
Annotated PowerPoint Presentation (equivalent to 1,000 words)Annotated PowerPoint slides on the developed intervention plan. This assessment includes a non-assessed group presentation as a hurdle requirement. | N/A | N/A | Yes | 25 | SILO1, SILO2, SILO3, SILO4 |