About the counselling service

Privacy and Confidentiality

Counselling is a confidential process that is built on trust.  The only time that confidentiality is waived is where there is a risk of harm to you or another, or we are required by law to disclose information.

Privacy Statement: La Trobe University respects the privacy of your personal information. We collect personal information about you to register and identify you with our counselling and wellbeing services. If you do not complete this form, then we may not be able to provide you with counselling services. The counselling service maintains confidential records of counselling sessions to monitor and facilitate your counselling and progress. Access, collection and storage of your personal information by the University is in accordance with the Health Records Act 2001. We treat the information we receive from you with confidentiality and respect and will only disclose your information to third parties outside the University with your consent or where it is required or authorized by law. You may have the right to access the personal information we hold about you subject to any exemptions in relevant laws, by contacting us on privacy@latrobe.edu.au

Service Model

Counselling at La Trobe is short-term in nature. Students can access six free counselling sessions per calendar year, with an additional four sessions available depending on demand at the time and the clinical needs of the student.  Students who have completed their ten sessions are encouraged to still contact the service in emergency situations if alternative supports are not in place. There is no cap on student’s participation in groups, workshops or training sessions.

If longer-term counselling support is required beyond the offered 10 sessions, students are encouraged to discuss this with their counsellor and an appropriate referral can be made to your GP to arrange for a mental health care plan or for a referral to a community service.  Students are encouraged to discuss this with their counsellor during their initial sessions.

Cancellation

Students are requested to let us know at their earliest convenience if they are unable to attend their appointment.  The service requests at the least 24 hours’ notice before the scheduled time of the appointment.

If a student fails to attend their appointment without notice or adequate reason on two occasions, any ongoing occasions that the students fail to attend will be deducted from their 10 sessions per calendar year

Complaints

If you are not satisfied with our service, please contact us. We take complaints seriously and aim to resolve them quickly and fairly. If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC: Fill out the complaint form online at www.hcc.vic.gov.au or phone 1300 582 113 between 9.00am and 5.00pm Monday to Friday to discuss your complaint.

Read more on student information and privacy.

What we do

Individual counselling

We provide free and confidential short-term counselling for La Trobe University students. Counselling sessions are offered face-to-face, telephone or by Zoom. We also provide specialist counselling for LGBTIQ+ and Indigenous students.

Group programs and workshops

We run free groups and workshops around study-related skills, health and wellbeing at each campus. Check out the programs that will be running at your campus this semester.

Health promotion events and forums

We organise and participate in events that are designed to:

  • increase awareness and knowledge around issues impacting on health and wellbeing
  • promote a culture of safety and inclusiveness at the University and in the broader community.

Training and consultation

We provide consultancy and training to the university community on issues relating to student wellbeing.

If you're a La Trobe staff member, check out the Counselling information on the intranet.

What to do while waiting for counselling

Demand for counselling appointments can be high at certain times in the semester and after your call with the Duty Worker you may be placed on a waiting list for an appointment. While waiting, we have created a handy list of things you can do to potentially help your mental health while waiting for your appointment.

Our staff

Our staff consists of experienced psychologists, social workers and counsellors.