About the counselling service
Counselling is a confidential process that is built on trust. The only time that confidentiality is waived is where there is a risk of harm to you or another, or we are required by law to disclose information.
Privacy Statement: La Trobe University respects the privacy of your personal information. We collect personal information about you to register and identify you for counselling services. If you do not complete this form, then we may not be able to provide you with counselling services. The counselling service maintains confidential records of counselling sessions to monitor and facilitate your counselling and progress. Access, collection and storage of your personal information by the University is in accordance with the Health Records Act 2001. We treat the information we receive from you with confidentiality and respect and will only disclose your information to third parties outside the University with your consent or where it is required or authorized by law. You may have the right to access the personal information we hold about you subject to any exemptions in relevant laws, by contacting us on firstname.lastname@example.org
If you are not satisfied with our service, please contact us. We take complaints seriously and aim to resolve them quickly and fairly. If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC: Fill out the complaint form online at www.hcc.vic.gov.au or phone 1300 582 113 between 9.00am and 5.00pm Monday to Friday to discuss your complaint.
Read more on student information and privacy.
What we do
We provide free and confidential short-term counselling for La Trobe University students. Counselling sessions are offered by telephone or by Zoom. We also provide specialist counselling for LGBTIQ+ and Indigenous students.
Group programs and workshops
We run free groups and workshops around study-related skills, health and wellbeing at each campus. Check out the programs that will be running at your campus this semester.
Health promotion events and forums
We organise and participate in events that are designed to:
- increase awareness and knowledge around issues impacting on health and wellbeing
- promote a culture of safety and inclusiveness at the University and in the broader community.
Training and consultation
We provide consultancy and training to the university community on issues relating to student wellbeing.
If you're a La Trobe staff member, check out the Counselling information on the intranet.
Demand for counselling appointments can be high at certain times in the semester and after your call with the Duty Worker you may be placed on a waiting list for an appointment. While waiting, we have created a handy list of things you can do to potentially help your mental health while waiting for your appointment.
Our staff consists of experienced psychologists, social workers and counsellors.