Students > Help and Support > Complaints and Feedback > Submit a complaint

Submit a complaint

You can lodge your complaint by using the online form below. Alternatively you can download the form and email it to studentcomplaints@latrobe.edu.au

I am a *

Title

Given name *

Family name *

Name by which you prefer to be addressed

Email address *

Student number

School of enrolment

Course name If your complaint relates to a particular course you must provide this information before your complaint will be investigated

Subject / code If your complaint relates to a particular subject you must provide this information before your complaint will be investigated

Course name (past)

Subject / code (past)

Campus

What do you want to say? Please describe the matter that has caused you concern (1000 words or less)

Supporting document NOTE: doc, docx, jpg, pdf and png file types only. Max 8MB file size.

What outcome/resolution are you seeking to resolve your complaint?

Preferred contact * We require your complaint in writing. If you have accessibility requirements please contact us for an alternative method of communication.

Phone number

Anonymity Please be advised that as stated in the Student Complaints Management Policy, students may elect to remain anonymous when lodging a complaint. In certain circumstances, electing to remain anonymous may restrict the University's ability to assist, or may limit the complaint outcomes available to a student. (For example complaints regarding the marking of individual assessments)

I wish my identity to be withheld (to anonymous) during the investigation of my complaint

Declaration

In submitting this complaint, I confirm that:

The information I have provided on this form is correct to the best of my knowledge;
I agree to act in good faith and actively engage in the Student Complaint Management System processes; and
I understand that the information I provide will be treated confidentially and will not be disclosed to a third party unless required.
I understand should issues of concern in relation to my wellbeing be raised within my complaint, I may be referred to the Student Wellbeing team for support which may include establishing contact to link me in with relevant resources

Declaration *

I have read and agree to the above.

Validation

Confidentiality and Privacy statement

All information provided will be treated as confidential. At La Trobe University, we respect the privacy of your personal information. We collect and use the personal information provided on this form to address your concerns. In accordance with privacy laws, personal information about you contained in your enquiry will not be used for any other purpose. You may have the right to access personal information we hold about you, subject to any exceptions in relevant laws. The La Trobe University privacy policy can be viewed at: www.latrobe.edu.au/privacy/