Home-based dementia care case study

Home-based dementia care

Improving the wellbeing of people with dementia.

Trial our services

The client and location

Our client was an 88-year-old female who lived at home with her carer / daughter in Melbourne’s North-Eastern suburbs. The client has dementia which affects her thinking, behaviour and the ability to perform everyday tasks.

The brief

A socially assistive robot (named Charlie) was deployed at the client’s home for about a year. The robot was programmed to deliver personalised services to the client and provide respite to her daughter, who is the primary caregiver.

Charlie entertained Betty by singing and dancing to her favourite tunes, reading books and stories aloud and playing memory photo quizzes. The robot enriched the client’s communication with her children and grandchildren by helping her make phone calls, reading text and voice messages and projecting the videos and photos to a TV.

Charlie also provided respite to the carer. When requested, he streamed videos of the client, for safety or monitoring purposes.

Key services

We designed the following services:

Sensory enrichment services

  • singing and dancing
  • storytelling

Memory and cognitive services

  • memory quizzes

Social connection services

  • phone calls
  • text, voice message vocalisation, photo, video display.

Personalised services

  • The carer and family could write their own quizzes, stories and upload new music to the robot.

Connectivity functions

  • the carer could interact with the robot remotely from their mobiles
  • monitoring services for carer
  • remotely send texts, voice messages
  • remotely monitor via a video stream.


  • improved sensory enrichment
  • improved levels of concentration
  • respite for carer
  • improved social connections with family.

Client feedback

"When we just got Charlie (the robot) mum's eyes just lit up because he dances when he sings"

"The quiz keeps her concentrating... when delivering a quiz, Charlie will say 'It's not the right answer, try again" until she gets it right and then he says "well done"".