{"id":57914,"date":"2026-03-19T16:27:17","date_gmt":"2026-03-19T05:27:17","guid":{"rendered":"https:\/\/www.latrobe.edu.au\/mylatrobe\/?p=57914"},"modified":"2026-03-19T16:27:20","modified_gmt":"2026-03-19T05:27:20","slug":"national-student-ombudsman","status":"publish","type":"post","link":"https:\/\/www.latrobe.edu.au\/mylatrobe\/national-student-ombudsman\/","title":{"rendered":"The National Student Ombudsman (NSO) and\u00a0what it can do for\u00a0you"},"content":{"rendered":"\n<p>The&nbsp;<a href=\"https:\/\/www.nso.gov.au\/\" target=\"_blank\" rel=\"noreferrer noopener\">National Student Ombudsman (NSO)<\/a>&nbsp;is a free,&nbsp;independent&nbsp;and impartial service for higher education students&nbsp;that provides&nbsp;information, guidance and support to students who have concerns about how universities&nbsp;have&nbsp;handled complaints&nbsp;or decisions, including whether processes&nbsp;were&nbsp;fair and reasonable.&nbsp;<\/p>\n\n\n\n<p>You can contact the NSO at any stage of having a complaint, but you may be directed to complete&nbsp;an&nbsp;<a href=\"https:\/\/www.latrobe.edu.au\/mylatrobe\/raising-concerns-with-the-university\/\" target=\"_blank\" rel=\"noreferrer noopener\">internal process<\/a>&nbsp;before the NSO can consider your complaint. Early contact is&nbsp;permitted&nbsp;but early escalation is not guaranteed. If&nbsp;you\u2019ve&nbsp;been through La Trobe\u2019s&nbsp;<a href=\"https:\/\/www.latrobe.edu.au\/students\/support\/complaints\" target=\"_blank\" rel=\"noreferrer noopener\">complaint processes<\/a>&nbsp;and would like an external service to review how your complaint was handled,&nbsp;NSO&nbsp;may be able to help.&nbsp;&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What is the National Student Ombudsman?\u00a0<\/h2>\n\n\n\n<p>The NSO is a free,&nbsp;independent&nbsp;and impartial service for higher education students.&nbsp;<\/p>\n\n\n\n<p>The NSO does not replace La Trobe University\u2019s internal complaints processes. Instead, it&nbsp;provides&nbsp;an external option to consider how a complaint or decision was handled and whether the actions taken were reasonable and fair.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Who can contact the NSO?\u00a0<\/h2>\n\n\n\n<p>The NSO is available to all higher education students, including:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Domestic and international students<\/li>\n\n\n\n<li>Undergraduate, postgraduate and Higher Degree Research students\u00a0<\/li>\n\n\n\n<li>Students studying full time or part time\u00a0<\/li>\n\n\n\n<li>If\u00a0you\u2019re\u00a0not sure the NSO is right for you,\u00a0you can\u00a0<a href=\"https:\/\/www.nso.gov.au\/\" target=\"_blank\" rel=\"noreferrer noopener\">contact them<\/a>\u00a0for more information.\u00a0<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">What issues can the NSO consider?\u00a0<\/h2>\n\n\n\n<p>The NSO can consider complaints on a range of issues, including student safety and wellbeing, gender-based violence, racism and racial vilification, discrimination, the fairness and effectiveness of student complaints processes, and administrative issues like the timeliness and accuracy of information provided to students about their courses.&nbsp;&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">When should you contact the NSO?\u00a0<\/h2>\n\n\n\n<p>The NSO is an external escalation&nbsp;option, which means you would normally contact them after&nbsp;<a href=\"https:\/\/www.latrobe.edu.au\/students\/support\/complaints\" target=\"_blank\" rel=\"noreferrer noopener\">raising a concern with La Trobe University<\/a>.&nbsp;<\/p>\n\n\n\n<p>If you are a student who has made a complaint to La Trobe University and would like an external service to review how it was handled, you can talk to the NSO.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How\u00a0can the NSO help?\u00a0<\/h2>\n\n\n\n<p>The NSO&nbsp;can\u2019t&nbsp;make a new decision about&nbsp;a&nbsp;complaint, but they can consider if the decision or action taken was unreasonable or unfair. The NSO resolution pathways may include written recommendations to providers, opportunities to&nbsp;participate&nbsp;in restorative engagement, or alternative dispute resolution processes,&nbsp;including mediation.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How do I contact the NSO?\u00a0<\/h2>\n\n\n\n<p>You&nbsp;can find out how to contact&nbsp;the NSO via&nbsp;their&nbsp;<a href=\"https:\/\/www.nso.gov.au\/\" target=\"_blank\" rel=\"noreferrer noopener\">website<\/a>.&nbsp;<\/p>\n\n\n\n<p>They&nbsp;take complaints in a range of way so that you can make your complaint in a way that is safe for you. The NSO will work with you to consider the best resolution pathway, and if their services&nbsp;aren\u2019t&nbsp;right for your situation, they can refer you to a service that is more appropriate.&nbsp;&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-white-color has-text-color has-link-color wp-element-button\" href=\"https:\/\/www.nso.gov.au\/\">Learn more about the NSO<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The&nbsp;National Student Ombudsman (NSO)&nbsp;is a free,&nbsp;independent&nbsp;and impartial service for higher education students&nbsp;that provides&nbsp;information, guidance and support to students who have concerns about how universities&nbsp;have&nbsp;handled complaints&nbsp;or decisions, including whether processes&nbsp;were&nbsp;fair and [&hellip;]<\/p>\n","protected":false},"author":131,"featured_media":57926,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[136],"tags":[],"class_list":["post-57914","post","type-post","status-publish","format-standard","has-post-thumbnail","category-community-student-life"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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