{"id":48611,"date":"2026-07-02T16:52:21","date_gmt":"2026-07-02T06:52:21","guid":{"rendered":"https:\/\/www.latrobe.edu.au\/mylatrobe\/?p=48611"},"modified":"2026-07-02T16:54:35","modified_gmt":"2026-07-02T06:54:35","slug":"find-the-support-you-need","status":"publish","type":"post","link":"https:\/\/www.latrobe.edu.au\/mylatrobe\/find-the-support-you-need\/","title":{"rendered":"Find the support you need at on-campus Welcome Zones"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Visit an on-campus <strong>Welcome Zone<\/strong> and our friendly <strong>ASK La Trobe Student Ambassadors<\/strong> will be available to provide on-the-spot advice and guide you through all La Trobe\u2019s systems and processes, from finalising your enrolment to creating your timetable and everything in between.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">They&#8217;ll be joined by a range of experts from teams like:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Placements<\/li>\n\n\n\n<li>Career Ready Ambassadors<\/li>\n\n\n\n<li>Student IT Support<\/li>\n\n\n\n<li>Graduate Research School<\/li>\n\n\n\n<li>Medibank<\/li>\n\n\n\n<li>La Trobe College Australia<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Where do I find a Welcome Zone?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You can visit our Welcome Zones located in the \u00a0<a href=\"https:\/\/www.latrobe.edu.au\/students\/ask-us\/visit\">ASK La Trobe Help Zones<\/a>\u00a0at the <strong>Melbourne (Bundoora)<\/strong> and <strong>Bendigo<\/strong> campuses between <strong>Monday 6 July \u2013 Friday 17 July.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Before you arrive<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Activate your student account in\u00a0<\/strong><a href=\"https:\/\/www.latrobe.edu.au\/students\/admin\/forms\/studentonline\"><strong>StudentOnLine<\/strong><\/a><strong>\u00a0<\/strong>so that you can connect with staff<\/li>\n\n\n\n<li>Read our <a href=\"https:\/\/www.latrobe.edu.au\/students\/new\/new-student-guide\">New Student Guide<\/a> online<\/li>\n\n\n\n<li>Make sure to<strong> bring your own laptop <\/strong>so our team can assist you on the spot with enrolling, submitting forms, timetabling and any other questions you may have<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Prefer online support?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you can&#8217;t make it to campus, don&#8217;t worry &#8211; you can always connect with us via <a href=\"https:\/\/www.latrobe.edu.au\/students\/ask-us\/contact\">ASK La Trobe&#8217;s range of <strong>contact options<\/strong><\/a> including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/latrobe-current.custhelp.com\/app\/ask\">Ask a Question Online<\/a>: Submit your enquiry and we&#8217;ll get back to you <\/li>\n\n\n\n<li><a href=\"https:\/\/www.latrobe.edu.au\/students\/ask-us\/chatbot\">LiveChat<\/a>: Talk with a friendly staff member in real time<\/li>\n\n\n\n<li>Phone: 1300 528 762 (in Australia) or +61 3 9479 6000 (from overseas)<\/li>\n\n\n\n<li><a href=\"https:\/\/latrobe-current.custhelp.com\/\">Frequently Asked Questions (FAQs):<\/a> Got a question? Chances are we have a FAQ that can help! <\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Workshops and support sessions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We recommend registering for an online <a href=\"https:\/\/employabilityhub.latrobe.edu.au\/students\/login?ReturnUrl=\/s\/academic-advising\/events\"><strong>New to La Trobe: Essential Information Workshop.<\/strong><\/a> Learn about subject selection, enrolment, academic skills and goal setting. Available until classes start and recommended for all students.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>International students:<\/strong> Join International Student Support Sessions covering safe travel and settling in. 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