{"id":42031,"date":"2024-02-19T11:24:43","date_gmt":"2024-02-19T00:24:43","guid":{"rendered":"https:\/\/www.latrobe.edu.au\/mylatrobe\/?p=42031"},"modified":"2024-02-19T11:24:46","modified_gmt":"2024-02-19T00:24:46","slug":"need-an-advisor-charlie-can-connect-you","status":"publish","type":"post","link":"https:\/\/www.latrobe.edu.au\/mylatrobe\/need-an-advisor-charlie-can-connect-you\/","title":{"rendered":"Need a Student Advisor? Charlie can connect you!"},"content":{"rendered":"\n

The booking appointment process with Student Advising has changed, but we\u2019re still here if you need help!<\/p>\n\n\n\n

Step 1: Chat to Charlie – get your questions answered!<\/h4>\n\n\n\n

Charlie the chatbot provides instant responses to your questions, they’re your first point of call to avoid waiting in queues because Charlie is available 24\/7 at the click of a button.<\/p>\n\n\n\n

Accessing Charlie is a breeze! Simply head over to the ASK La Trobe contact page<\/a> and you\u2019ll find Charlie waiting eagerly to assist you. Type your questions and watch the magic unfold as Charlie locates the info you need from our student FAQs.<\/p>\n\n\n\n

If Charlie is unable to answer your question, you will be provided with the option to connect with ASK La Trobe via LiveChat (during operating hours<\/a>). Outside of operating hours, you will be provided with the option to Ask a Question Online<\/a>.<\/p>\n\n\n\n

Step 2: Speak to ASK La Trobe \u2013 they’ll help you book if you need an appointment<\/h4>\n\n\n\n

We know that sometimes your question is more complex than Charlie can help you with, especially if you’re after a Student Advisor.<\/p>\n\n\n\n

During operating hours, if Charlie is unable to assist you, or if you need that personal touch, Charlie will connect you with ASK La Trobe via LiveChat.<\/p>\n\n\n\n

An ASK La Trobe team member will assist you with your enquiry and direct you to the correct support service or book an appointment with a Student Advisor if required.<\/p>\n","protected":false},"excerpt":{"rendered":"

The booking appointment process with Student Advising has changed, but we\u2019re still here if you need help! Step 1: Chat to Charlie – get your questions answered! Charlie the chatbot […]<\/p>\n","protected":false},"author":111,"featured_media":42034,"comment_status":"closed","ping_status":"open","sticky":true,"template":"","format":"standard","meta":{"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[249,453,256,233],"tags":[],"class_list":["post-42031","post","type-post","status-publish","format-standard","has-post-thumbnail","category-featured","category-latest","category-support","category-student-admin"],"yoast_head":"\nNeed a Student Advisor? 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