{"id":37197,"date":"2024-02-16T14:27:00","date_gmt":"2024-02-16T03:27:00","guid":{"rendered":"https:\/\/www.latrobe.edu.au\/mylatrobe\/?p=37197"},"modified":"2024-02-16T14:27:03","modified_gmt":"2024-02-16T03:27:03","slug":"it-support-benefits-discounts-and-savings","status":"publish","type":"post","link":"https:\/\/www.latrobe.edu.au\/mylatrobe\/it-support-benefits-discounts-and-savings\/","title":{"rendered":"IT Support: benefits, discounts and savings"},"content":{"rendered":"\n<p>We support you with your IT related queries, but did you know you can also access great benefits, discounts and savings through our strategic partnerships?<\/p>\n\n\n\n<p>Visit our dedicated <a href=\"https:\/\/www.latrobe.edu.au\/students\/support\/it\">Student IT support page<\/a> which contains information including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Configuring <a href=\"https:\/\/www.latrobe.edu.au\/students\/support\/it\/mfa\">Multi-Factor Authentication (MFA)<\/a><\/li>\n\n\n\n<li>Logging into systems such as LMS, Pebblepad, StudentOnLine, Allocate+ and Turnitin<\/li>\n\n\n\n<li>Connecting to our wireless network<\/li>\n\n\n\n<li>How to keep your account and information secure<\/li>\n\n\n\n<li>General and helpful FAQs<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Contact Student IT Support (SITS)<\/h2>\n\n\n\n<p>You can <a href=\"https:\/\/www.latrobe.edu.au\/students\/support\/it\/contact-us\">contact Student IT Support (SITS)<\/a> for assistance with any issues you are experiencing with La Trobe University systems. View our range of <a href=\"https:\/\/latrobe-current.custhelp.com\/app\/answers\/list\/c\/97\">FAQs<\/a> or <a href=\"https:\/\/www.latrobe.edu.au\/students\/support\/it\/contact-us\">contact us<\/a> via one of the below options:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log a <a href=\"https:\/\/www.latrobe.edu.au\/students\/support\/it\/ask-it\">support request<\/a><\/li>\n\n\n\n<li>Call us for help:\n<ul class=\"wp-block-list\">\n<li>Domestic Phone:\u00a0<a href=\"tel:1300528762\">1300 LA TROBE<\/a> (1300 528 762 Option 2)<\/li>\n\n\n\n<li>International Phone: +61 3 9479 6000<\/li>\n\n\n\n<li>Opening hours: 9 am &#8211; 5 pm Monday-Friday<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Visit us in person at the Student IT Support Help Zone at the Bendigo or Melbourne (Bundoora) Library.\u00a0Opening hours: 9 am &#8211; 5 pm Monday-Thursday<\/li>\n\n\n\n<li><a href=\"https:\/\/latrobe.service-now.com\/$chat_support.do?queueID=8b9f8ca89738b950d400fc46f053af9c\">Live Chat<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Student discounts<\/h2>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Dell<\/strong><\/h4>\n\n\n\n<p>Dell regularly offers discounts on selected products including computers, tablets, laptops, electronics, and accessories for both staff and students.<\/p>\n\n\n\n<p><strong>How to access the discount:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Visit the <a href=\"https:\/\/webapp.dell.epsilon.com\/APJ\/UCVM\/Coupons\/Register\/Allstudent?c=AU&amp;l=en\">Dell Student Purchase Program website<\/a><\/li>\n\n\n\n<li>Enter your student email address to validate and receive your exclusive coupon code<\/li>\n\n\n\n<li>The coupon is redeemable at the <a href=\"https:\/\/www.dell.com\/en-au\">Dell Website<\/a><\/li>\n\n\n\n<li>Add the desired product to your cart<\/li>\n\n\n\n<li>Apply the code to your cart<\/li>\n<\/ol>\n\n\n\n<p>For more information, email <a href=\"mailto:dell.epp.anz@dell.com\">dell.epp.anz@dell.com<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Apple<\/strong><\/h4>\n\n\n\n<p>Apple Education Pricing is available to current and newly accepted university students, parents buying for university students, and teachers and staff at all levels (quantity limits apply).<\/p>\n\n\n\n<p>The School Locker offers <a href=\"https:\/\/theschoollocker.com.au\/universities\/la-trobe-university\/apple-student-deals\">Apple Deals<\/a> for students and their parents (only available to students with the Student Advantage card).<\/p>\n\n\n\n<p>Contact details are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Store phone number: 0408 926 780<\/li>\n\n\n\n<li>Store email: <a href=\"mailto:LTU.Bundoora@theschoollocker.com.au\" target=\"_blank\" rel=\"noreferrer noopener\">LTU.Bundoora@theschoollocker.com.au<\/a><\/li>\n<\/ul>\n\n\n\n<p>You can also visit the&nbsp;<a href=\"https:\/\/www.apple.com\/au-hed\/shop\">Apple Australia Education Store<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Microsoft<\/strong><\/h4>\n\n\n\n<p>Students can access Office 365 Education for free which includes Word, Excel, PowerPoint, OneNote, and Microsoft Teams plus additional classroom tools.\u00a0 Visit the following link to get started:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li> <ins>La Trobe Student IT Support \u2013 <a href=\"https:\/\/www.latrobe.edu.au\/students\/support\/it\/email\">How to Install Office 365<\/a><\/ins><\/li>\n\n\n\n<li><a href=\"https:\/\/www.microsoft.com\/en-au\/education\/products\/office\">Microsoft Office 365<\/a><\/li>\n<\/ul>\n\n\n\n<p>The School Locker offer <a href=\"https:\/\/theschoollocker.com.au\/universities\/la-trobe-university\/microsoft-surface-student-deals\">Microsoft Surface Deals<\/a> for students and their parents (only available to students with the Student Advantage card).<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Gartner<\/strong><\/h4>\n\n\n\n<p>Gartner is one of our subscribed partners that provides Higher Education reference material for staff and students.\u00a0Gartner can help you:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Gather data to <strong>support class projects, papers and presentations<\/strong><\/li>\n\n\n\n<li>Every major has specific technology in the real-world, so Gartner&#8217;s research can open-up the world to how technology is being used in specific industries, so <strong>you are ahead of the curve when you graduate<\/strong><\/li>\n\n\n\n<li>Stay current with <strong>current technology trends<\/strong><\/li>\n\n\n\n<li><strong>Gain additional resource to triangulate and support data<\/strong> &#8211; imperative when presenting a well-rounded case study to support your academic pursuits<\/li>\n<\/ul>\n\n\n\n<p>Access the <a href=\"https:\/\/www.gartner.com\/account\/signin?method=initialize\"><strong>Gartner Student Portal<\/strong><\/a><\/p>\n\n\n\n<p><strong><br><\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><br><br><\/strong><\/h2>\n","protected":false},"excerpt":{"rendered":"<p>We support you with your IT related queries, but did you know you can also access great benefits, discounts and savings through our strategic partnerships? 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