Health, Wellbeing and Inclusion – Opening hours and what’s new

After many months of mayhem due to COVID, the Health, Wellbeing and Inclusion team want to let you know that we’re working harder than ever to make sure we’re there for you in whatever Wellbeing capacity you need to help you with your transition to Uni – whether you’re a new or returning student. We have some important changes and updates to let you know regarding Health and Wellbeing’s services this year.

Opening Hours and Access Information – Semester 1, 2022

We are excited to announce that students will be able to access all health and wellbeing services online and via face-to-face appointments.

New Health and Wellbeing Services:

The Health and Wellbeing Centre

This is a physical space, located on our Bundoora campus acting as a front-of-house entry point to our wellbeing services. Not sure what support you need? Drop into the Centre. Can’t get to Bundoora or are located on another campus? Give us a call or drop us an email!

Location and opening hours:

Monday to Friday, 10.00 am–4.00 pm

Location: Peribolos East Ground Floor (PE101), Bundoora Campus

Phone: (03) 9479 1085


Student Wellbeing Mentors

Our Student Wellbeing Mentors will be the ones you chat to at the Centre. They can help you with:

  • Short-term one-off wellbeing support, such as preparing for exam tips, study organisation ideas, or stress management tips.
  • One-time issue case management support, such as referrals for students experiencing homelessness, or food aid.
  • Two to Three session psychological support.
  • Transitioning to university concerns and ideas on how to participate well in university life.
  • Referral for external and community agencies, such as community sexual health clinics or community mental health services.
  • Information, bookings and referrals to other wellbeing services within the University, such as counselling, Wellbeing Connect, Safer Community, LGBTIQA+ programs, Indigenous programs, Multifaith Spiritual Wellbeing, Men’s Wellbeing, Legal service and Financial counselling (see below for links to services).

Legal Service

The La Trobe Student Legal Service is a partnership between La Trobe University and West Heidelberg Community Legal – a service of Banyule Community Health. The service provides free and confidential legal help to students enrolled at La Trobe University across all campuses.

Contact us via the form on our website, or contact the Health and Wellbeing Centre.

Financial Counselling

Beginning in Week 2 of Semester 1, 2022, we’re excited to offer our new financial counselling service. Get advice and support about budgeting, bankruptcy, government benefits/Centrelink, credit card debt and loan debt negotiations plus more. Contact us via the form on our website (coming soon!) or contact our Health and Wellbeing Centre for more information.

Other existing Health, Wellbeing and Inclusion services include:

COVID-Safe Measures

When you visit any of our services face-to-face there are a few things we require you to do:

  1. Familiarise yourself with how to access the campus via Student FAQs for COVID-19 website
  2. Upon arrival, scan the QR code and provide your Building name, your Name and your Student ID Number (e.g. LIMS1: Jane Smith 12456778). There will be different QR code for staff and students to use.
  3. The following are considered ‘Conditions of Entry’ that you acknowledge when they sign in:
    1. You are feeling well and have no symptoms of Coronavirus COVID-19
    2. You have not been in contact with a confirmed Coronavirus COVID-19 case in the last 14 days
    3. You have not been directed to self-isolate due to Coronavirus COVID-19
    4. You are fully vaccinated and allowed to attend campus

Some points to note:

  • Please observe physical distancing of 1.5m between yourself and Wellbeing staff and other students at all times.
  • Follow all signage when attending any of the Student Health and Wellbeing buildings.
  • Wear a mask

La Trobe University Crisis Line

Don’t forget that we have our La Trobe University Crisis Line for out-of-hours mental health and wellbeing support. This service operates 5 pm-9 am on weekdays and 24 hours during weekends and public holidays.

Phone 1300 146 307 or text 0488 884 100.