How to access student services online during lockdown

Lockdowns impact the way that you can access student services, but our teams are still here to support you when you need assistance.

Check out our Accessing Student Support Services article on how to access all student support services. Here you’ll find information about all of our student support services regular operating information, including virtual services.

To stay up to date, make sure you check your student email address – we’ll keep you up to date with new information via email.

During the current lockdown, the below access is available.

ASK La Trobe

There are four ways to connect with ASK La Trobe virtually, including the virtual ASK La Trobe Drop In.

During any Victorian lockdown, ASK La Trobe will move it’s face-to-face support to be available via the virtual ASK La Trobe Drop In. This means that the ASK La Trobe Drop In will be available daily during a lockdown.

For more information, and to stay up to date with ASK La Trobe alerts, visit the ASK La Trobe website.

Student IT Support

The Student IT Support team will be available to assist with any issues you are experiencing with La Trobe University Systems online and over the phone.

Health and Wellbeing

Virtual Health and Wellbeing services are available for students from all campuses.


Virtual Library services (including chat and phone support) are available. For more information, visit the COVIDSafe Library website.

If you attend campus at any stage, make sure you follow the Being COVID-Safe on Campus steps at all times. This includes wearing a face mask and signing in via the QR code outside of each building.