They’ll be joined by a range of experts from teams like:

• Placements
• Career Ready Ambassadors
• Student IT Support
• Graduate Research School
• Medibank
• La Trobe College Australia

Where do I find a Welcome Zone?

You can visit our Welcome Zones located in the  ASK La Trobe Help Zones at the Melbourne (Bundoora) and Bendigo campuses between Monday 6 July – Friday 17 July.

Before you arrive

• Activate your student account in StudentOnLine so that you can connect with staff
• Read our New Student Guide online
• Make sure to bring your own laptop so our team can assist you on the spot with enrolling, submitting forms, timetabling and any other questions you may have

Prefer online support?

If you can’t make it to campus, don’t worry – you can always connect with us via ASK La Trobe’s range of contact options including:

• Ask a Question Online: Submit your enquiry and we’ll get back to you
• LiveChat: Talk with a friendly staff member in real time
• Phone: 1300 528 762 (in Australia) or +61 3 9479 6000 (from overseas)
• Frequently Asked Questions (FAQs): Got a question? Chances are we have a FAQ that can help!

Workshops and support sessions

We recommend registering for an online New to La Trobe: Essential Information Workshop. Learn about subject selection, enrolment, academic skills and goal setting. Available until classes start and recommended for all students.

International students: Join International Student Support Sessions covering safe travel and settling in. Access sessions via the Orientation Planner.

Enrol in your subjects now

Make sure you’re enrolled as soon as possible so that you can get your timetable sorted.

Resources to help you

We have plenty of on-demand resources available. These include:  

• Ready, Set, La Trobe – a series of short videos covering all the hot topics such as activating your account, password resets, enrolment and more. 
• A New to La Trobe: Essential Information Workshop presented by Student Advising introduces the university Handbook, course structures, subject selection, important dates and enrolling correctly. 
• Study Plan Guides to help visualise your course enrolment. 
• Orientation resources are available all year.  
• Frequently Asked Questions – got a question? Chances are we have an FAQ for that! 

The post Find the support you need at on-campus Welcome Zones appeared first on MyLaTrobe.

A new semester is here! Whether you’re returning to campus or starting at La Trobe for the first time, taking a few minutes to get organised now can make your first weeks much smoother.

Here’s your Semester 2 checklist.

1. Make sure you’re enrolled

Before classes begin, double-check your enrolment in StudentOnLine and make sure your subjects match your course requirements in the Handbook. While you’re there, it’s also a good idea to check your personal and emergency contact details are up to date. Learn more about enrolment here.

2. Plan your Orientation

Orientation runs from 4 – 17 July and is your chance to meet your teaching staff, connect with other students and discover the support services available throughout your studies.

Across our campuses you’ll find:

• Course Meet & Greets
• Starting Strong sessions
• Support Services Expo and Showcase
• International Meet & Greets
• Student association events, clubs and free activities

Use the Orientation Planner to build your personalised schedule before you arrive and remember on-demand Orientation resources are available 24/7!

3. Log into the LMS

Before your first class, spend a few minutes exploring your subjects in the Learning Management System (LMS) or read this handy LMS guide.

Check for:

• subject learning guides
• assessment information
• announcements from your teaching team
• lecture and Zoom links (if you’re studying online)

Getting familiar with your LMS subjects before Week 1 will help you hit the ground running.

4. Know where you’re going

Save yourself the first-day stress by checking your timetable and locating your classrooms before classes begin.

If you’re studying on campus get to know your campus maps, or take some time during Orientation to explore the buildings you’ll be using most.

5. Set yourself up for success

A little planning now can make a big difference later.

Before Week 1:

• add key semester dates to your calendar
• note assessment deadlines as they’re released
• explore Library workshops and study support
• download any software you’ll need, including Zoom if you have online classes

6. Find your people

University is about more than lectures.

Orientation is the perfect opportunity to meet classmates, join a club or society, connect with your student organisation and discover what’s happening on your campus throughout the semester.

7. Know where to get help

You don’t have to figure everything out on your own.

If you have questions about enrolment, timetables, fees, results or student systems you can explore our handy Current Students FAQs.

Can’t find what you’re looking for? The friendly staff at ASK La Trobe can help. You can also access academic support, Wellbeing Services and Student Advising whenever you need them.

Your Semester 2 checklist recap:

Before classes start, make sure you:

✓ Confirm your enrolment

✓ Plan your Orientation

✓ Check your timetable

✓ Log into the LMS

✓ Read your subject information

✓ Add important semester dates to your calendar

✓ Find out where to get support if you need it

See you soon!

The post Semester 2 Survival Guide appeared first on MyLaTrobe.

Results for Semester 1 2026 will be released on Wednesday 1 July 2026.

Where to find your results

Once your results are released, we’ll send an email to your student email address to let you know they’re ready.

To access your results in StudentOnLine, you can either:   

• Click on the ‘My Study’ tile and view your results under your course on the ‘Academic History’ page; or
• Visit the ‘My Studies Summary’ in ‘My Summaries’, select your course and view your results in the ‘Subject and results details’ section.

In some cases, results may become visible earlier than the release date. If you check your results early and don’t see all your results, please be patient. There’s no need for you to contact ASK La Trobe or Student IT Support, your results will be released by the published results release date.

Note that your results may be amended after initial release, especially in the case of withheld or missing results.

If you’re waiting for results from a different study period, check our results release page or academic calendar for dates.

Why can’t I see my grade in StudentOnLine?

Unpaid fees are the most common reason you may not see your grade. Check if you have any fee sanctions by going to the ‘My Details’ tile in StudentOnLine, then go to ‘Sanctions’ in the menu on the left-hand side. Check out our FAQ for more info.

Understanding your grades

Sometimes your grades may appear a little confusing, so we put together this resource to help you understand your grades. Find out what the letter grades or percentages mean on your coursework, and understand what common administrative codes mean.

Things to do before your next study period

If you’re continuing studies, now’s a good time to check that you’re correctly enrolled!

What to do if things don’t go as planned with your results

Let’s be real, things don’t always go as planned. You might not get the results you wanted on your assignment, and that can be disappointing.

If this is you, take some time to put together a plan to make sure you’re taking care of yourself. Here are our top strategies for how to handle failure or disappointment at results time.

If you failed a subject, read our Failing a subject – next steps FAQ.

• If the subject is a pre-requisite for another subject, you will still need to pass it before being able to progress to the follow-on subject (i.e. you will need to repeat it if you do not pass).
• If it’s an elective, you might choose to complete the same subject again or another subject worth the same amount of credit points.  

If you believe your results are incorrect you may request a review of your marks. Requests must be made within 10 working days of results publication.

Support available

To help you achieve your best, both academically and personally, La Trobe has a number of support services available, like:  

• study support services, including the Learning Hubs   
• academic support resources and workshops, covering themes like time management and tips for successful study habits  
• wellbeing services, including counselling.    

Calculate your WAM

La Trobe uses a Weighted Average Mark (WAM) calculation instead of a Grade Point Average (GPA). A WAM is an average mark that takes into account the credit point value of the subjects that you have completed. Learn how to calculate your WAM here.

Have questions or need help?

If you need help or assistance with any matter, please visit ASK La Trobe FAQs or speak to your subject coordinator or course coordinator.

The post When will results be released and where can I find them? appeared first on MyLaTrobe.

Services will be unavailable during this time. 

All services will resume on Tuesday 10 March 2026.

The post University closed: Labour Day public holiday appeared first on MyLaTrobe.

Whether it’s academic guidance, course planning or navigating unexpected circumstances, help is just a few clicks (or a campus visit) away…

The Library

The Library is your go-to spot to build your study skills and get help with your studies or research – online or on campus.

Our expert team provide support at every campus and online, depending on your needs:

• Peer Learning Advisors (PLAs) for study tips and assessment help (available via drop-in sessions and online chat)
• Librarians for referencing and research guidance (available via drop-in sessions, online chat and appointment)
• Academic Skills Advisors for writing, language, and thesis support (available via appointment)

The Library also runs workshops throughout the semester.

Want help any time of the day? Make the most of online resources like our learning guides to improve your skills in studying, writing and referencing as well as help guides and tools like our assessment planner and Academic Referencing Tool.

Subject and Course Coordinators

If you need help with a subject or your overall study plan, your Subject and Course Coordinators are your key contacts.

Subject Coordinators can assist with questions about subject content, assessments, or anything specific to a unit you’re studying. Course Coordinators can help with broader course-related queries, like choosing electives, understanding course structure, or planning your study path.

You can find their contact details in the University Handbook or via the LMS. It’s best to reach out to them via email following and include details like your student ID and subject code (following the advice in our academic contact FAQ).

ASK La Trobe

ASK La Trobe is your first point of call for questions about student life. Whether it’s managing your course or connecting you with another service, ASK La Trobe is here to help.

They can assist with accepting your offer, enrolment, timetables, student systems, fees and financial support, exams, results, graduations, international student issues, and more.

You can get in touch via face-to-face, Live Chat, online enquiries, or phone. ASK La Trobe also has a range of FAQs available to assist you 24/7.

Assessment Adjustments

Sometimes life throws unexpected challenges your way, and we get it. If something affects your ability to complete an assessment, you can apply for an Assessment Adjustment – including extensions, Special Consideration or exam adjustments.

Submit your request via the Assessment Adjustment StudentOnLine form. If you apply for a Short Extension of Time by 11:59 pm on your assessment due date, you’ll automatically receive a 3-day extension (no documentation required).

Need wellbeing support?

Your academic wellbeing matters. Whether you’re struggling with procrastination or exam stress, check out our online resources to support your academic wellbeing or make an appointment with our Wellbeing Team.

The post Need academic support? Here’s where to go for help appeared first on MyLaTrobe.

The Schedule of current assessment grades and administrative codes contains all letter grades (and their scores) along with administrative codes.

Common administrative codes include:

Coursework grades

The post Decoding results and letter grades appeared first on MyLaTrobe.

It’s an easy thing to overlook when you’re studying, but if you have face-to-face or online exams this Semester, having your student ID card with you on the day is really important.

Why does it matter?

It’s University policy that students sitting face-to-face or online exams must display their student ID for the duration of their exam.

Displaying a valid student ID is the quickest way we can ensure the person sitting the exam is really you. It protects the security of your academic record and ensures the integrity of our exams.

How do I order a student ID card?

Ordering a student ID card is easy. All you need to do is snap a clear, passport quality photo of yourself, and order your card online.

When your photo is approved, you’ll receive an email to your student email address (not your personal email). Your card will then be ready to collect from your campus 3-5 working days, or 5-7 working days during peak times.

You’ll need to bring government-issued photo ID when you collect your card, such as a passport or Australian driver’s license.

What if I don’t have my student ID card in time for my exam?

If you haven’t been able to order and collect your student ID card before your exam, don’t stress. Simply make sure you bring some form of government-issued photo ID on the day. Suitable photo ID includes: 

• Passport
• Australian driver’s license
• Proof of age card
• Marine license
• Working with Children Check

Learn more about why your Student ID card is important.

The post Why you need photo ID for face-to-face or online exams appeared first on MyLaTrobe.

The eCAF is an online form used by domestic students to apply for a Commonwealth Supported Place (CSP) and/or Higher Education Loan Program (HELP) loan. Submitting your eCAF is a crucial step to secure your enrolment.  

You only need to submit it once and it covers you for the duration of your course. 

Why do I need to submit an eCAF? 

An eCAF is a formal agreement between you and the Government that you must complete to accept your CSP and / or HELP loan. If you don’t submit an eCAF form, your CSP offer and / or HELP loan request is not valid. 

This means you won’t be eligible to access Commonwealth support (including a Commonwealth Supported Place (CSP) or HELP loan) for your current teaching period.  

Not submitting an eCAF by your first Census may result in your enrolment being cancelled, or you may be required to pay full fees up front to continue your course. 

If you are enrolled in a CSP and choose to pay your tuition upfront, you are still required to submit an eCAF to secure your CSP 

What do I need to do? 

You will need to complete at least two forms to fully submit your eCAF. To submit, you must first complete a form in StudentOnLine, before completing a form in the eCAF Government portal. 

Please note, after you have submitted your first form, it may take up to 24 hours for you to receive access to the Government portal, so we recommend you allow enough time to successfully complete BOTH forms before your first Census date. 

To access Commonwealth support, including a CSP and/or HELP loan, submit your eCAF before your first subject Census date by following the instructions in our FAQ: Request for Government Assistance forms/electronic Commonwealth Assistance Forms (eCAF) 

I need some assistance 

Information on how to complete an eCAF  can be found on our Request for Government Assistance FAQ. You can also view our eCAF video tutorial. 

The post Making sense of eCAF appeared first on MyLaTrobe.

We break down the top 5 reasons to update your mobile phone number:

1. You could hear about opportunities and win prizes! – We might SMS you about great events and opportunities we have coming up and sometimes there are even prizes to be won! Don’t be the one that gets left out!
2. You’ll never miss an important email – You should always be checking your student email, but if it’s really important, we know sometimes a little prompt can help. That’s why we will often send an SMS to let you know if you’ve received an important email. Life gets busy and our reminders are just one way of making sure you don’t forget the important stuff!
3. You’ll be on the list for check in calls – From time to time, support teams like Student Advising and our awesome Student Ambassadors will do call out campaigns to check in on students that might need more help with navigating uni life. From helping you enrol to just making sure you’re comfortable at uni, we want to make sure we can reach you to help you be your best!
4. You’ll help us ensure you comply with legislation that might affect you – Some students, like international students and students on some placements, have specific requirements they must meet to continue in their programs. If we think you’re at risk of breaching these requirements, we need to be able to contact you, and a quick phone call is often the best way to let you know.
5. You’ll have peace of mind knowing we can reach you when it matters – We won’t bug you often, we promise! But when it comes to communicating important matters or being able to contact you if something goes wrong, nothing beats the security of knowing your contact information is up to date.

Update your mobile phone number

Updating your number is simple! All you need to do is log in to StudentOnLine and update your details under ‘Contacts’ on the ‘My Details’ tile. Click save once you’ve made your changes, and you’re done!

Remember, we always store your personal information securely and protect your privacy. For more information about how we collect and store your data, see our Privacy policy.

Help us stay connected, update your mobile phone number today!

The post 5 reasons to update your mobile phone number appeared first on MyLaTrobe.

Check out the ASK La Trobe contact webpage to see LiveChat’s operating hours.

Before you chat with a friendly member of the ASK La Trobe team, our virtual assistant, Charlie, will try to answer your question.

Find Charlie and LiveChat on the bottom right hand corner of the ASK La Trobe website.

How to contact ASK La Trobe via LiveChat

1. Go to latrobe.edu.au/ask
2. Click the box in the bottom right corner
3. Sign in (you may need to enter your student details)
4. Ask your question
5. Charlie will give you an answer
6. If you still need help, click “LiveChat with ASK La Trobe”

What can ASK La Trobe help me with via LiveChat?

There’s lots of things that can contact ASK La Trobe about:

• Enrolment
• Timetable
• Fees and Financial Support
• Exams, results and graduation
• Anything else you need help with!

Meet Charlie

Charlie (they/them) is La Trobe’s very own virtual assistant and enjoys puns and searching their databases to help students. Charlie is trained by staff from access La Trobe and they’re constantly building their knowledge so they can help more students.

The post ASK La Trobe LiveChat appeared first on MyLaTrobe.