ASK La Trobe face-to-face is back!

ASK La Trobe Help Zones are now open on each campus from 9am – 5pm, Monday – Thursday.

When visiting the Bundoora, City or Bendigo campus ASK La Trobe HELP zones, we recommend you plan ahead before you arrive. QLess allows you to join our ASK La Trobe queue virtually from your mobile phone or via the web.

By joining the queue virtually you can choose to wait anywhere on campus. Once you are near the front of the queue, you will be sent an SMS advising you to return to the ASK La Trobe Help Zone.

Ways to join QLess

Using you mobile phone:

To join the queue at your campus SMS the relevant keyword from the lists below to 
0448 790 980. You will instantly receive an SMS response with an estimated wait time.

Bendigo Campus keywords

  • Bendigo IT‘ for Student IT Support
  • Bendigo student‘ for Student administration questions
  • Bendigo library‘ for Library and research help

City Campus keywords

  • City student‘ for Student administration questions

Melbourne (Bundoora) Campus keywords

  • Melbourne IT‘ for Student IT Support
  • Melbourne library‘ for Library and research help
  • Melbourne student‘ for Student administration questions
  • Melbourne collect‘ for dropping off forms or collecting pre-ordered documents or student ID cards

Select your campus below, fill in your details, then select the service you want (e.g. Student Services, Library or Student IT support).

Using the web:

Select your campus below, fill in your details, then select the service you want (e.g. Student Services, Library or Student IT support).

Ask a concierge

Visit the ASK La Trobe Help Zones in the library at the Bendigo and Melbourne campuses and speak to a concierge.

How else can I contact ASK La Trobe?

The ASK La Trobe phones line hours have also changed. The phone lines are now open on Monday to Thursday, from 10am – 4pm on 1300 La Trobe (1300 528 762).

Did you know that ASK La Trobe also have a live chat option, as well as virtual drop-in sessions available? Visit the ASK La Trobe page to find out how to connect.