Advice on Medibank cyber breach

You may have read in the media that Medibank has experienced a serious cyber breach. The Australian Federal Police are investigating the incident, supported by Medibank.

We are aware that staff and students whose private medical insurance is with Medibank may be concerned that they have been affected by the breach.

For those of you who want to keep across the situation, we advise you to read the latest information and FAQs on Medibank’s website and to seek independent advice from trusted sources, including the Australian Cyber Security Centre at

For queries regarding the cyber incident, Medibank and ahm customers can phone: for ahm 1300 573 942 and for Medibank 13 23 31.

Please remain vigilant to any potential cyber issues and read our page on cyber safety.

We will continue to monitor the situation as it evolves and will keep you updated should we receive further advice from Medibank.

If you receive notification from Medibank that you have been impacted, you are welcome to speak with the Medibank representative on the Bundoora campus. You can find them in the ASK La Trobe Help Zone. 

Medibank on campus:
Monday – Thursday, 10am – 4pm AEDT
ASK La Trobe Help Zone, Bundoora Campus
Level 1, Borchardt Library

Medibank Virtual Campus Sessions:
Tuesdays and Thursdays from 3:30 pm – 4:30 pm, AEDT.

Fridays 10 am – 4 pm, AEDT.