Frequently asked questions

Using Document Delivery for the first time and can’t see the Search or My Account options?

Contact Library Document Delivery staff at your campus.

I am having problems signing in or I have forgotten my password

Choose one of the following for login assistance if you are a:

Should I search for an item or create a request?

(Advanced Search vs Create a Request)

Requests submitted from Advanced Search enable the system to automatically process your request and locate the most efficient suppliers within minutes of you placing the request. If you have trouble finding the book or journal title in Advanced Search, please use Create Request.

What items can be requested and how long will it take?

Copies of journal articles and book chapters are usually received in 2 - 4 days, loans are usually received in 1 - 2 weeks. Overseas loans take 2 - 4 weeks. Circumstances such as the item being on loan or missing from a library may delay supply. Enquire about the Rush Service for urgent requests.

Some items are less likely to be available:

  • Technical reports and standards
  • Recently published books (NOTE: the library may purchase a new book if it falls within the library’s collection policies)
  • Audiovisual materials including videos and CDs
  • Whole volumes or issues of periodicals
  • Textbooks Materials for class reserve or group use
  • Rare books
  • Genealogical resources
  • Reference materials
  • Computer software and manuals
  • Electronic books

How long can I borrow an item and can it be renewed?

All loans are made at the discretion of the lending library which may choose not to lend or copy any item. Some libraries will lend material only on the condition that it is used in a library building.

The lending library assigns the loan period to books and microforms. Loan periods range between 2 and 8 weeks, make sure that items you have borrowed are returned by the due date. If you require more time to use an item a renewal must be requested before the item is due for return.

Some materials may be renewed once. Login to your Document Delivery account. The "View My Requests" section allows you to select a transaction for renewal. Renewals are not guaranteed and are granted at the discretion of the lending library. Items cannot be renewed if they are already overdue.

How will I be notified when my requests arrive?

An email alert will advise you. You can also login to Document Delivery to check the status of your requests.

Where can I return items?

Items may be returned to the following LTU campus libraries:

  • Albury-Wodonga
  • Bendigo
  • Bundoora (Melbourne)
  • Mildura
  • Shepparton
If in doubt, contact the library directly.