Frequently asked questions
What items can be requested and how long will it take?
Copies of journal articles and book chapters are usually received in 2 - 4 days, loans are usually received in 1 - 2 weeks. Overseas loans take 2 - 4 weeks. Circumstances such as the item being on loan or missing from a library may delay supply. Enquire about the Rush Service for urgent requests.
Some items are less likely to be available:
- Technical reports and standards
- Recently published books (NOTE: the library may purchase a new book if it falls within the library’s collection policies)
- Audiovisual materials including videos and CDs
- Whole volumes or issues of periodicals
- Textbooks Materials for class reserve or group use
- Rare books
- Genealogical resources
- Reference materials
- Computer software and manuals
- Electronic books
How long can I borrow an item and can it be renewed?
All loans are made at the discretion of the lending library which may choose not to lend or copy any item. Some libraries will lend material only on the condition that it is used in a library building.
The lending library assigns the loan period to books and microforms. Loan periods range between 2 and 8 weeks, make sure that items you have borrowed are returned by the due date. If you require more time to use an item a renewal must be requested before the item is due for return.
Some materials may be renewed once. Renewals are not guaranteed and are granted at the discretion of the lending library. Items cannot be renewed if they are already overdue. You can request a renewal by sending an email to firstname.lastname@example.org. You will receive a reply when the outcome is known.
How will I be notified when my requests arrive?
An email alert sent from email@example.com will advise you.
Where can I return items?
Items may be returned to the following LTU campus libraries:
- Bundoora (Melbourne)
Changes to Document Delivery service
La Trobe University Library is changing the system behind Inter Library Loans – Document Delivery service, so we can provide a better, more streamlined service, using one interface for all borrowing requests.
How is the change to Document Delivery happening?
Transitioning from the old system to the new system means there will be an interim period where all items in the current system must be resolved. This is why all current due dates are 13 December 2018. In parallel with this, a new temporary system will be in place to ensure services continue with no disruption to your resource requests. With the interim system in place, the normal loan periods will again apply.
When will the new Document Delivery system be available?
The interim system is active now (i.e. from 29 November 2018) and will be in use until early February 2019.
Submit a request now using the Document Delivery form.
How can I access my Document Delivery history?
Login using your university login credentials to access your Document Delivery request history.
Who do I contact for Document Delivery help?
Help will be available by phone, email or by coming to Ask La Trobe in the Library. Email your query to firstname.lastname@example.org or call 03 9479 2927.