Management, Sport and Tourism Departmental Seminar

Event status:

Getting Disadvantaged Jobseekers into Work: An Analysis from a Supply Chain Management Perspective

Date:
Thursday 17 June 2021 11:00 am until Thursday 17 June 2021 12:00 pm (Add to calendar)
Contact:
Dr Jasvir Kaur Nachatar Singh
j.nachatarsingh@latrobe.edu.au
Presented by:
Dr Phuc Nguyen
Type of Event:
Seminar/Workshop/Training; Public

Australia has undergone four waves of NPM-inspired welfare-to-work reforms since the 1990s. Despite multiple iterations, the system still struggles to deliver results for jobseekers with complex needs. This study therefore aims to untangle ‘what works’ at the frontline for best performing sites in assisting the hardest-to-help jobseekers under the current program jobactive. The analysis is informed by service supply chain management (SSCM) theory, using data collected between 2016-2018 via mixed methods: qualitative semi-structured interviews and ethnographic observations with managers and client-facing staff.

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