Currently known issues
Important Announcements
Please find below important announcements relating to Educational Technologies at La Trobe, including known issues currently affecting users along with any available workarounds.
LMS (MOODLE) - The Learning Management System
LMS Moodle 3.9 Upgrade
The La Trobe University learning management system (LMS) will be upgraded from Moodle 3.5 to Moodle 3.9 on Saturday, 5 December, 2020.
The purpose of the upgrade is to ensure that the University is using a supported version of Moodle, which will bring a number of new features and improvements. There are also new enhancements based on feedback from the Colleges currently being investigated as part of the upgrade project.
Knowledge base articles and other support resources will be updated and created as the new LMS features and improvements are made available.
For more information about the latest updates please visit:
Information Services System Requirements & Compatibility
See below the recommended browser, versions and operating system requirements for using the technologies. This will provide users with critical information for using the technologies and will enable them to have the best user experience possible.
LMS (MOODLE) - The Learning Management System
Application: LMS (MOODLE) - The Learning Management System
| Platform | System and hardware requirements |
|---|---|
| Windows | Windows 10, Windows 8.1, Windows 7. |
| Mac | OS x 10.10 to latest |
| Supported Browsers | Google Chrome - minimum version 30.0 Firefox - minimum version 25.0 Safari - minimum version 6 Internet Explorer 9. Version 10 is required for drag and drop upload of content from outside the browser into Moodle. |
LMS Admin (Manage My Subjects)
Application: LMS Admin (Manage My Subjects)
| Platform | System and hardware requirements |
|---|---|
| Windows | Windows 10, Windows 8.1, Windows 7. |
| Mac | OS X 10.10 and above |
| Supported Browsers | Google Chrome - version 65 (64 bit) Firefox - version 52 (64 bit) Safari - 11 Internet Explorer 11 |
Echo360
Application: Echo360
| Platform | System and hardware requirements |
|---|---|
| Windows | Windows 10, Windows 8.1, Windows 7. |
| Mac | OS X 10.10 - OS X 10.12 |
| Supported Browsers | Google Chrome - most recent version Firefox - most recent version Safari - most recent version Edge - most recent version (Windows 10 native browser) Internet Explorer 11 is not supported |
PebblePad
Application: PebblePad
| Platform | System and hardware requirements |
|---|---|
| Windows | Windows 10, Windows 8.1, Windows 7. |
| Mac | OS X 10.10 and above |
| Mobile | minimum mobile operating systems supported: - iOS 9 - Android 5.1.1 - Blackberry OS 10.3.0 - Windows 10 |
| Supported Browsers | Google Chrome - most recent version 59 Firefox - most recent version 53 Safari - minimum version 9 Internet Explorer 11 |
Turnitin
Application: Turnitin
| Platform | System and hardware requirements |
|---|---|
| Windows | Windows 10, Windows 8, Windows 7. |
| Mac | OS X 10.7 and above |
| Supported Browsers | Google Chrome - minimum version 30.0 Firefox - minimum version 25.0 Safari - minimum version 6 Internet Explorer 9 |
Zoom (for Staff)
Application: Zoom for Staff
| Platform | System and hardware requirements |
|---|---|
| Windows | Windows 10, Windows 8.1, Windows 7. |
| Mac | OS X 10.7 or later |
| Supported Browsers | Google Chrome Firefox Safari5+ Internet Explorer 7 |
Who can I go to if I have any questions?
Students should be directed to Student IT Support
If you require support in the use of the LMS or other educational technologies, please contact ASK EDTECH.
More support information is available on our Support and Contacts page.