Currently known issues

Important Announcements

Please find below important announcements relating to Educational Technologies at La Trobe, including known issues currently affecting users along with any available workarounds.

LMS (MOODLE) - The Learning Management System

ReferenceIssue Status
WR269423

LMS Login Issue - Submit button appearing prior to La Trobe Staff and Student Login

Timing of Impact:
Thursday 22nd March 2018 - Ongoing

Description:
When clicking the "Log In" button under "La Trobe Staff and Students", users are being displayed a blank page with a "Submit" button, instead of the usual La Trobe Single Sign On (SSO) login page.

Users will need to click the "Submit" button to continue the login process, but may continue to use the LMS normally otherwise.

ICT is aware of the issue and is working with the vendor for a resolution as soon as possible.

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Last updated: 22 March, 2018.

CURRENT
INC0120809

Gradebook Grader Report - Horizontal Scrollbar Issues with Internet Explorer

Timing of Impact:

Thursday 8th March 2018 - Ongoing

Description:
Staff viewing or editing student grades in the LMS (MOODLE) using the "Grader report" will have an improved experience from the 8th of March with horizontal scrolling when using the Google Chrome or Mozilla Firefox web browsers.

However, staff using the Internet Explorer web browser are likely to experience problems with display or modification of grades using the "Grader report", and are strongly encouraged to use Google Chrome or Mozilla Firefox.

The MOODLE Gradebook's "Grader report" screen can be found in the LMS (MOODLE) through:

  • ADMINISTRATION > Subject administration > Grades

Or:

  • ADMINISTRATION > Grade administration > Grader report


For further assistance, please see below for how to contact support.

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Last updated: 5 March, 2018.

CURRENT
PRB0040529

Turnitin Errors for Some Students Viewing Originality Reports via the LMS

Timing of Impact:
Monday 23rd October – Friday 3rd November 2017

Description:
Some universities, including La Trobe, were experiencing intermittent issues where students were unable to access/view Originality Reports and assignment feedback in Turnitin. The following error was generated:

"Error message: M15: 26 - You may not view this paper because you are blocked from this class by your instructor."

This has now been resolved.

During the incident, the following functionality was not affected:

  • Submission of Assignments by Students
  • Assignment Confirmation Receipts to Students
  • Viewing/Grading of Assignments by Stafff

Please contact ICT if you are experiencing any issues.

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Last updated: 10 November, 2017

Resolved

Who can I go to if I have any questions?

Students should be directed to Student IT Support

If you require support in the use of the LMS or other educational technologies, please contact ASK EDTECH.

More support information is available on our Support and Contacts page.