True Colours: Introduction to LGBTIQ Inclusive Practice

Further your understanding of LGBTIQ people’s identities and needs when accessing services.

Develop your knowledge, skills and practice to better meet the needs of LGBTIQ service users and learn how to enable safe, inclusive services and workplaces for LGBTIQ people.

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Location Online
Date/s Anytime
Duration 2 hours
Prerequisites/s None
Assessment None
Certification Certificate of completion
Fees $150 inc. GST Organisations who would like to enrol multiple staff can contact to discuss pricing options

In this short course, you’ll draw on the largest ever surveys of LGBTIQ health and wellbeing in Australia. LGBTIQ people are more likely to access and benefit from services that they know to be consistently affirming of their identities and experiences. Designed for individual practitioners or for staff at all levels of an organisation, this training is designed to help you acquire a foundational understanding of LGBTIQ people’s identities and their unique needs when accessing a service.

This module can support organisations to meet the requirements of Rainbow Tick accreditation, under Standard 2 - Workforce Development.

Course content

Delivered via self-paced, online learning so it easily fits in with your work and life commitments.

Learning outcomes

After completing this course you’ll have:

  • Increased knowledge and understanding about sex, gender and sexuality.
  • Increased skills and best practice tools to help meet the needs of LGBTIQ service users.
  • Increased confidence to provide services that are affirming, safe and inclusive for LGBTIQ people.


Through this topic, you’ll learn:

  • What does LGBTIQ mean?
  • What is it like to be LGBTIQ?
  • Why do we need LGBTIQ-inclusive services?
  • What can you do?
  • What can your organisation do?

Extra requirements

  1. Broadband internet access and an active email address that can be accessed at home during study periods.
  2. Students must have basic computer literacy skills (e.g. Word or other word processing software).