ServiceNow Application Developer

  • Upskill your team, unlock productivity
  • Upskill yourself, supercharge your career
  • Optional certification at additional cost
  • Opportunity to undertake a free 3-hour ServiceNow introductory course

Are you are looking to invest in your team and get faster ROI from your ServiceNow platform? Or perhaps you’re looking at building the skills needed to tap into a rapidly growing job market? This course will provide you with the skills needed to drive value from ServiceNow.

Officially recognised course with

Location Online

9 October - 3 December 2023

8 April – 2 June 2024

7 October – 1 December 2024


Weeks 1-8:

  • Tuesday 6pm–8pm: ServiceNow instructor-led session
  • Wednesday 6pm–8pm: Design thinking instructor-led session
  • Thursday 6pm–7pm: Optional drop-in support
Duration 8 weeks
Registrations close

October 2023: 11:55 pm Sunday 24 September 2023

April 2024: 11:55 pm Sunday 24 March 2024

October 2024: 11:55 pm Sunday 22 September 2024

Prerequisites/s There are no prerequisites for this course
CertificationAll participants receive a certification of completion
Individuals may also apply for a formal certification at additional cost
Fee/s $2,250.00 inc. GST
If you are an organisation that would like to send multiple people, please contact Monica Nowell on to discuss options

For CIOs, the challenge of finding experienced people with ServiceNow skills could be holding you back from getting the full benefit from your ServiceNow platform.  Stop competing in the market for this capability and secure your talent by  investing in their skills development so they’re equipped to do your  value-adding work.

For individuals, whether you are looking to gain ServiceNow skills to be more effective in your current role, position yourself for promotion or are looking to enhance your career prospects in areas where there is surging demand, this course is designed to meet your needs. For a relatively small investment, you can rapidly equip yourself with the skills needed to become a ServiceNow application developer and give yourself that edge.

Designed for IT graduates and IT professionals, this 8- week course will equip you with the fundamental skills and knowledge you’ll need to effectively design, develop and deploy ServiceNow applications to help solve business problems.

You’ll be taught by La Trobe academic Dr. Chris Taylor, an experienced IT and Data Science academic and trained instructor for ServiceNow, and expert in business strategy and design thinking Chris Mazurek.

This 8-week short course will be delivered online and consist of online learning tasks and instructor-led seminars, Q&A and mentorship in the development of a ServiceNow application.

This course will prepare you to take the ServiceNow Certified System Administrator and ServiceNow Certified Application Developer online examination.


Why learn about ServiceNow?

As one of the world’s largest and most popular digital workflow management systems, there is currently a high demand for people with ServiceNow expertise.

Currently, more than 70 percent of the ASX200 are customers of ServiceNow, in addition to more than 100 local, state, and federal government departments and agencies.

This short course has been designed to broaden your path to employment as it aligns directly with in-demand roles within industry.

For participants who are undertaking this course without the support of an employer, career opportunities may exist with e-Centric Innovations (a ServiceNow partner). Those selected for employment by e-Centric Innovations may have their course fee subsidised (part or full) by e-Centric Innovations.

Course content

Over the course of the 8 weeks, participants will be mentored in a small group to develop a ServiceNow application.  At the end of the 8 weeks the group will present their application to the instructors and other participants.

Week 1 – Application Development Overview

  • You will revise some necessary ServiceNow fundamentals and understand what makes an application a good fit for the ServiceNow platform.

Week 2 – Application Analysis and Design

  • You will learn to analyse and understand key points of the application design process, such as planning design considerations and designing database schema.

Week 3 – Creating an Application and Modules

  • You will explore various ServiceNow application development tools, and learn how to use the Guided App Creator to create an application and Studio to further develop the application.

Week 4 – Application Forms

  • You will learn how to create and modify tables and how to design and create forms for user interaction. You will also learn how to apply scripting to further enhance the user experience.

Week 5 – Controlling Access

  • You will learn how to set access controls in the application to ensure that only the correct users can access and modify data.

Week 6 – Automating Work

  • You will learn how to use Flow Designer to automate processes, and learn how to set up scheduled script executions to send notifications to users.

Week 7 – Importing and Integrating

  • You will learn how to import and integrate data from spreadsheets and from web services.

Week 8 – Test with Automated Test Framework

  • You will learn how to use the Automated Test Framework to design custom automated tests that can validate functionality before deployment.

Your study experience

This course is delivered online over eight weeks during which you are encouraged to engage with academics and other students.

Your study commitment per week will be approximately 8 hours.

  • Sessions will be conducted synchronously online.
  • Two 2-hour online instructor-led synchronous sessions for 6 weeks for the ServiceNow and design thinking component of the short course. During and after these sessions, you will be given exercises to work through to gain practical experience.
  • An optional 1-hour per week for 8 weeks of online synchronous support.

Upon completion of this course you are eligible to take ServiceNow’s certification assessment.  As an introductory offer, ServiceNow are providing a limited number of certification vouchers at no cost.

Access the ‘Welcome to ServiceNow’ introductory course

It is highly recommended that you complete Welcome to ServiceNow 3-hour, on-demand introductory course before starting Application Developer.  You will learn how to navigate the platform and be introduced to key concepts such as lists, forms, tasks and reporting, among others.

To access this course, sign up for a Now Learning account with ServiceNow.  This will also be required for the Application Developer course.

About the teachers

Dr Chris Taylor is an experienced IT and Data Science academic and trained instructor for ServiceNow. He uses automation, scripting and coding to simplify his teaching workflow, and specialises in creating e-assessment tools in mathematical and computational disciplines.

Chris Mazurek is an industry professional who has held Senior Leaderships positions in Corporate Strategy, Product Management, Innovation, and Business Development, spanning corporate, consulting and start-up.  Chris also lectures for Latrobe’s MBA program, specialising on contemporary ways of working including design thinking, lean-start-up and agile.

Additional requirements

  1. Broadband internet access and an active email address that can be accessed during the workshop.
  2. A webcam, mic and headset/speaker is required.  All workshops are conducted in small groups and are interactive.

Further information


T: 1300 135 045

This program is subject to minimum enrolment numbers. A refund will be provided if the program is cancelled.