Upskill with our ServiceNow short course, 100% Online.

ServiceNow Application Developer (Online)

Book for a team of 6 before 15 March, you'll get 2 extra places for free.

Gain in-demand skills and knowledge of one of the world’s most popular digital workflow management platforms – ServiceNow. Designed in collaboration with ServiceNow you’ll learn from experienced IT and Data Science academic and trained ServiceNow instructor Dr. Chris Taylor and leading business strategist and design thinking expert, Chris Mazurek. This course is 100% online.

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Location Online

Monday 20 March to Sunday 14 May

If you would like to be notified of future course dates please register your interest

  • Weeks 1 – 6
    • Tuesday 6 – 8 pm: ServiceNow
    • Wednesday 6 – 7 pm: design thinking
    • Thursday 6 – 8 pm: ServiceNow
  • Weeks 7 – 8
    • TBC
Duration 8 weeks
Registrations close 11:55 pm Wednesday 15 March
Prerequisites/s There are no prerequisites for this course
Certification Certificate of Completion
Fee/s $2,250.00 inc. GST

Whether you are looking to gain ServiceNow skills to complement your existing role or you want to enhance your career prospects, this course is designed to meet your needs.

Designed for IT graduates and IT professionals, this 8- week course will equip you with the fundamental skills and knowledge you’ll need to effectively design, develop and deploy ServiceNow applications to help solve business problems.

You’ll be taught by La Trobe academic Dr. Chris Taylor, an experienced IT and Data Science academic and trained instructor for ServiceNow, and expert in business strategy and design thinking Chris Mazurek.

This 8-week short course will be delivered online and consist of online learning tasks and instructor-led seminars, Q&A and mentorship in the development of a ServiceNow application.

This course will prepare you to take the ServiceNow Certified System Administrator and ServiceNow Certified Application Developer online examination.


Why learn about ServiceNow?

As one of the world’s largest and most popular digital workflow management systems, there is currently a high demand for people with ServiceNow expertise.

Currently, more than 70 percent of the ASX200 are customers of ServiceNow, in addition to more than 100 local, state, and federal government departments and agencies.

This short course has been designed to broaden your path to employment as it aligns directly with in-demand roles within industry.

For participants who are undertaking this course without the support of an employer, career opportunities may exist with e-Centric Innovations (a ServiceNow partner). Those selected for employment by e-Centric Innovations may have their course fee subsidised (part or full) by e-Centric Innovations.

Course content

You’ll gain knowledge and skills across multiple technical capabilities including but not limited to database administration, application development, scripting, automation, and testing. Design thinking principles will be co-taught each week, which will help you plan, innovate and create IT workflow solutions.

You’ll be tasked with working together in a small group to develop and implement a ServiceNow application.

You’ll learn:

Week 1: User interface & navigation

  • Learn the ServiceNow interface fundamentals including basic navigation and collaboration features from the perspective of both developer and user.

Week 2: Database administration, self-service & process automation

  • Learn about the underlying data structure of the ServiceNow platform, and how to implement self-service features for users that incorporates automation via the Flow Designer.

Week 3: Intro to development

  • Learn how to use scripting and other tools to maintain integrity of the database and add custom functionality to forms. Learn how to manage update sets to move configuration changes from one instance to another.

Week 4: Application development, analysis and design

  • Learn about analysis and design principles for ServiceNow applications, and how to create them using the Guided Application Creator.

Week 5: Access control and automation

  • Learn how to control access to features depending on the role of a user, and learn more about automating tasks, such as scheduling tasks and emailing users.

Week 6: Importing and integrating, Service Catalog and Testing.

  • Learn how to import and integrate data from external sources such as spreadsheets and web service queries. Learn how to create an intuitive user interface called a Service Catalog, and how to create and run tests using the Automated Test Framework.

Week 7 & 8: Group project where you will be supported to develop and implement a ServiceNow application

  • Work in a small group on an open-ended design challenge to develop an application using ServiceNow and present your solution back o the class.

Your study experience

This course is delivered online over eight weeks during which you are encouraged to engage with academics and other students.

Your study commitment per week will be approximately 8 hours.

  • Sessions will be conducted synchronously online.
  • Two 2-hour online instructor-led synchronous sessions for 6 weeks for the ServiceNow and design thinking component of the short course. During and after these sessions, you will be given exercises to work through to gain practical experience.
  • An additional 1-hour per week for 6 weeks of online synchronous support for the “Design-thinking” components of the course
  • Up to one hour of synchronous online support per week for each group in weeks 7 and 8 to provide support/mentoring for the design and implementation of the ServiceNow application.

About the teachers

Dr Chris Taylor is an experienced IT and Data Science academic and trained instructor for ServiceNow. He uses automation, scripting and coding to simplify his teaching workflow, and specialises in creating e-assessment tools in mathematical and computational disciplines.

Chris Mazurek is an industry professional who has held Senior Leaderships positions in Corporate Strategy, Product Management, Innovation, and Business Development, spanning corporate, consulting and start-up.  Chris also lectures for Latrobe’s MBA program, specialising on contemporary ways of working including design thinking, lean-start-up and agile.

Additional requirements

  1. Broadband internet access and an active email address that can be accessed during the workshop.
  2. A webcam, mic and headset/speaker is required.  All workshops are conducted in small groups and are interactive.

Further information


T: 1300 135 045


You can choose to do this course as an individual ($2,250 per person). A company can choose to enrol individuals ($2,250 per person) or enrol 6 people ($13,500) and receive 2 extra places at no additional cost. Prices include GST.