Clinical programs

Making an appointment

For enquiries or to register for services please contact clinic reception on (03) 9479 1921 between 9am–4pm Monday to Friday or send an email to

Prospective clients will be sent Request for Services Form and Client Consent Form, and for specific clinical programs a Client Information Form within two working days of initial enquiry. These forms must be completed, signed and returned to the clinic before an appointment can be made.


Clients will be discharged from the clinic if they are unable to meet the attendance requirements. Clients will be discharged if they:

  • Fail to attend two appointments without prior cancellation
  • Cancel three appointments

How are services arranged?

Once all completed forms are received by the clinic, clients are allocated to the relevant service. If additional information is required staff in the clinic will contact the prospective client. The intake worker will review all application forms fortnightly.


Clients will be admitted to the clinic if they meet the eligibility guidelines outlined in the pages below and agree to the fee schedule and attendance requirements outlined above.


Fees vary according to the service offered and funding source. See our fee schedule.

Other important information

For more detailed information about our clinical programs see below.

Adolescent and adult fluency

This program provides a range of evidence-based treatment options for adolescents and adults to improve fluency.

Paediatric fluency

This program offers specialised assessment and treatment for children who stutter.

Phonological awareness for literacy

This is an intensive (five week) program for primary school-age children who are struggling with the basics of reading and spelling.


This program provides preventative and rehabilitative services in the area of voice, including voice modification for individuals with gender dysphoria.

Speech and language

This is a community health program for preschool children with speech and/or language delays or disorders and their carers.