Consumer participation

Our policy is to actively encourage the participation of clients and students in the life of the clinic.

The interests of both of the clinic’s two primary consumer groups – clients (people with communication and hearing difficulties, and their significant others) and students in the Disciplines of Speech Pathology and Audiology – is reflected in our mission statement.

Clients

Individual client care level

  • As clients and carers, you are encouraged to actively participate in planning and management in order to achieve your goals
  • Clients and caregivers have the right to participate in decision making about the care we provide, including the right to refuse services or student participation in a session.

Service management level

Clients and caregivers have the right to express their views regarding the planning, management and evaluation of services by:

  • Communicating directly with clinic staff
  • Placing feedback in the "Suggestion Box" located in clinic reception
  • Communicating to the Clinic Manager either directly or in writing
  • Contacting the Health Complaints Commissioner
  • Providing formal, anonymous feedback through our Client Satisfaction Survey (CSS), which is distributed annually.

Find out more about providing feedback.

Students

Individual student placement level

Students are orientated to the clinic and advised of the resources and documents to review. Students participate by complying with the clinic's policy and procedures, formulating their learning objectives in conjunction with their clinical educator, and recording these in a ‘Learning Agreement’.

At the mid-point and end point of a clinical placement, students have the opportunity to discuss their formal assessment feedback with their clinical educator.

After completion of a placement, students are encouraged to complete a ‘Clinical Placement Feedback’ survey. This gives students the opportunity to provide feedback about their clinical placement and the supervision they received.

Service management level

Students participate in service level planning and administration in the following ways:

  • Final year students are encouraged to participate in clinic team meetings during their placement
  • Under supervision, students undertake administrative and management tasks such as client record audits and management, resource development and audits, site inspections, and compilation of Client Satisfaction Surveys.

Governance

The Head of Department runs feedback groups and information from these forums is fed back to staff at department planning days.

Student body level

Student representatives from each year are members of the undergraduate curriculum team, which includes clinical subjects.

Recognition of consumer participation

Student contributions are recognised through a variety of clinical awards that are open to students undertaking placements at the clinic.