Resident FAQs for COVID-19

When can we return to our residence?

You can return to your on-campus residence when you wish. Please consult with Accommodation Services via or on 9479 1071 to discuss your return to campus on a case by case basis.

What is the check-in process when returning?

To initiate your return to residences, please give three days’ notice and apply through the StarRez link.

When arriving back to campus, please present at reception and the customer services team will assist you with check-in. Please do not return to campus if you are feeling unwell. Some additional health questions will be part of the standard check-in process.

What do I need to know about group gatherings in the residences?

The University expects all residents to abide by the public health directions about social gatherings and COVID-safe practices. Please be particularly mindful of physical distancing when using the common facilities on your floor and in your apartments.

Some common areas in the Bundoora precinct have had to be restricted.

Failure to comply with public health directions will ca breach of the Rules of Residence.

Do I have to wear a face masks?

It is expected that students purchase personal face masks and have a supply available. Residents must wear a face mask in locations and circumstances specified by the Victorian Government Health Directions.

How do I access groceries/meals whilst living in accommodation on campus?

Supermarkets are available close to campus, with some providing a delivery service. Other online services such as UberEATS, Deliveroo and Hello Fresh are also an option. For ready-made meals at Bundoora Campus, our catering partner is offering meal which can be organised through visiting the Glenn Dining Hall. For Glenn Dining, dine in meals will resume shortly, take away options will still be available.

How do I find out more/who do I contact?

The Accommodation Services team is working hard to ensure residents receive regular updates, these updates will be sent to your student email. If you have any questions please talk to a member of the Accommodation Services team contactable via phone or email at 9479 1071, We ask that if you are coming into the office reception areas that you maintain appropriate physical distancing.