Student FAQs for COVID-19

Student with backpack

The University is focused on offering you the best possible virtual and on-campuses experiences. We are seeking to progressively offer more learning and other student activities across our campuses in a COVID-safe fashion, and consistent with Government public health directions.

We understand that this is a challenging time and that you may have some specific questions about what the University is doing to manage your educational experience. These FAQs are intended to provide high level guidance to students.

While the risk presented by COVID-19 is generally very low across Australia, there is the ongoing possibility of COVID ‘hot spots’. This means we must all remain vigilant – including stay home and getting tested in you have any respiratory symptoms; practicing good physical distancing and hand hygiene; and making sure we understand and abide by the Department of Health’s latest advice on current COVID-19 restrictions in Victoria.

Please check your LMS site regularly for subject updates.

If you are a research student you can find more detailed FAQs about the continuation of your research on the Graduate Research School website.

For more information view our student FAQs for international, placements and residents.

You can also find the University's latest communications to students here.

COVID-19 GENERAL ADVICE

Overview for students returning to campus

All staff and students have responsibilities to ensure their work and study environment is COVIDSafe. Compliance with the Government Health Directions and the University's COVIDSafe plan is an important part of creating a safe environment.

All students returning to campus must:

  • Comply with the current Government Health Directions (see Department of Health website for the most up to date Directions) and the University's COVIDSafe Plan
  • Do not attend campus or placement activities if you are feeling unwell
  • Self-isolate and get tested if you have any kind of respiratory symptoms (even if mild); continue isolating until the result is known
  • Maintain appropriate social distancing at all times
  • Wear face masks as required by current Government directions (note that teaching staff are exempt from mask wearing while they are actually teaching if the mask would impede their ability to teach)
  • Practice good hygiene including sanitising your hands regularly before and after activities
  • Sign-in when on campus via the University's QR code system, this includes signing into each building you enter during the day
  • Immediately notify the University’s Health, Safety and Environment Team (Spomenka Krizmanic email: s.krizmanic@latrobe.edu.au ) if you have been told to self-isolate by the Department of Health or have been diagnosed as COVID positive
  • Follow all control measures outlined in the relevant Safety Risk Assessment (either located in your subject LMS or provided directly to you)

Face to face classes:

  • Each on campus activity has an approved Teaching and Learning Safety Risk Assessment developed and control measures in place. Please follow all advice of staff about how the activity can be completed in a COVID-safe fashion.
  • Lecturers and tutors will take an attendance roll of all those people attending the class in person. The University is required by the Department of Health to collect and store this information, and provide it to the Department for contact tracing purposes in the event of a COVID outbreak. The University is ensuring that general cleaning of teaching spaces occurs as guided by Safe Work Australia Coronavirus COVID-19 Cleaning Guidelines for Workplaces
  • Sanitising stations have been installed at the entry points and in other location within all buildings. Please make use of these at every possible opportunity.
  • Teaching spaces have been scheduled in alignment with COVID-19 social distancing requirements, although higher education is exempt from applying the density quotient under the current Victorian Government Health Directions that may exist in other settings. We encourage all people to try to maintain appropriate physical distancing and face mask should be worn if this is not possible.
  • The University’s heating, ventilation, and air conditioning (HVAC) systems are operating to ensure suitable building ventilation. This is in line with the requirements of the Department of Health for COVID-19 risk mitigation. The need to increase air circulation from the outside will result in the building/space being warmer on hot days. We ask for everyone’s understanding as we balance the need for increased ventilation with user comfort.

I'm concerned about returning to campus, what should I do?

As outlined above, the University has a wide range of safety measures in place and is operating its on-campus activities based on detailed COVID-safe plans.

There are things we can all do to prevent the spread of COVID-19.This includes:

  • Continuing to be informed about and observing the current Victorian Government’s health directions
  • Staying home from campus if you are unwell
  • Self-isolating and getting tested if you have respiratory symptoms
  • Maintaining physical distancing and good hand hygiene
  • Wearing a mask when distancing is not possible
  • Using the QR code sign-in to campus buildings

We provide a comprehensive student wellbeing support service at La Trobe, including free counselling. This is available online or over the phone, and we encourage you to access these support services if you need to.

What steps has the University taken to provide a COVIDSafe workplace for student and staff?

The University is strictly observing the Government’s COVID-19 workplace health and safety regulations to protect our students and staff.

  • The University has a COVIDSafe Plan in place (developed based on the Victorian Government principles for COVIDSafe workplace)

All , onsite teaching and learning activities, research activities and events have a completed Safety Risk Assessment which outline control measures to support a COVIDSafe operations. Safety measures might include, for example, physical distancing and revised cleaning protocols

  • The University’s cleaning standard is guided by the Safe Work Australia COVID-19 Information for Workplaces, Tertiary Education, Cleaning
  • Ventilation systems within La Trobe University buildings have been adjusted where possible to provide the maximum amount of outside air supply possible. Unfortunately this does mean that on a hot day, buildings will be warmer
  • There is wall mounted hand sanitiser at the entry points and in other locations across buildings, for the use of students and staff
  • Teaching spaces have been scheduled in alignment with COVID-19 social distancing requirements
  • Electronic building QR code sign-in system and mandatory class roll to support contact tracing

Everyone has a role in supporting health and safety when on campus, and we thank students for playing your part by following the general health advice and any special instructions of staff

Am I required to notify the University if I think I may have COVID-19 or may have been exposed or has been diagnosed as having COVID-19?

Yes. Under the workplace directions issued under the Public Health and Wellbeing Act 2008 (Vic), students and staff must notify their tertiary education provider if they have been diagnosed with COVID-19 and may have attended while infectious. Please contact Spomenka Krizmanic the University’s Manager, Health Safety and Environment (email: s.krizmanic@latrobe.edu.au). This is vitally important so that we can provide any necessary support to you, and also taking the steps needed to protect the health of the wider La Trobe community.

ACCESSING THE CAMPUS

Are the campuses open?

Yes, campuses are progressively reactivating. At present limited locations in Albury-Wodonga, Bendigo, Bundoora, Mildura, and Shepparton are open for those students who do not have access to a computer or the internet at their home. You can find updated information on the MyLatrobe. The City campus is scheduled to reopen on 22 February 2021 (subject to public health directions). If you are attending the campus, you must sign-in (see below for sign-in process).

Can I come on campus?

For Semester 1, students should check their timetable to determine if their subject is offered on campus. If you are enrolled in an on-campus subject, you are permitted to attend the campus to attend class. For other students, classes will continue in virtual mode.

Please remember that you should not attend campus in the event you feel unwell. If you have respiratory symptoms (even mild ones), self-isolate and call the Department of Health COVID hotline on 1800 675 398 to find out how to get tested; then continue self-isolation until you have the result.  If you need support from the University while you are self-isolating please contact the student wellbeing team.

Residential students will continue to be supported to live with us and should contact the Accommodation Services team with any questions.

Are retailers still open on campus?

Generally yes although this may vary by campus, and may change at short notice if health directions are varied. Physical distancing requirements and hygiene measures must be respected.

Is there still security on campus?

Yes; security services are being provided across all campuses.

What do I need to do if I am accessing the campus (SIGN IN PROCESS)?

Yes. All students, staff and visitors who attend a La Trobe campus will need to sign in via the QR code located outside of each building:

  • If multiple buildings are entered then multiple sign-ins will need to be lodged.
  • Multiple sign-ins are not required if the same building is entered on the same day multiple times.
  • Signing out will not be required
  • Scan the QR code located outside the building and provide your name (First and Last), mobile number, email address and indicate if you are "Staff, Student or Other". A different QR code is use for each building.

The following are considered ‘Conditions of Entry’ that you acknowledge when you sign in:

  • You are feeling well and have no symptoms of Coronavirus COVID-19
  • You have not been in contact with a confirmed Coronavirus COVID-19 case in the last 14 days
  • You have not been directed to self-isolate due to Coronavirus COVID-19
  • You will comply with control measures outlined in the University's COVIDSafe Plan, Government Health Directions, and the relevant Safety Risk Assessment for the activities you are engaged in

This sign-in process applies to all buildings on all campuses. Signage is in place at entry points to buildings to remind staff of the process. Visitors are also required to sign-in via the same process.

A class roll will be taken as well. These information are collected solely to support the university’s compliance with public health requirements for contact tracing information in the event of a COVID outbreak.  The University would provide this information to the Victorian Department of Health when required to.

Why do I need to sign-in when I attend campus?

The Department of Health (DH) has advised that all workplaces and educational institutions must keep records of those who attend that workplace. This includes universities. The sign-in process and class roll will ensure we have records of any students and staff attending campus to assist with COVID-19 contact tracing, should this be required.

I live on residence, do I need to sign in at my residential building every day?

If you leave your residence on one day and return on another day you will need to sign in when you re-enter the building.

You do not need to sign in multiple times if you enter the same building on the same day, multiple times.

If you do not leave your residence you do not need to sign in each day.

I live on residence and access multiple buildings on campus, including multiple buildings within my residential precinct, do I have to sign in at those other buildings?

Yes. If you are entering multiple buildings then you will need to sign-in into each building, unless you are entering the same building on the same day, multiple times.

What if I forgot my phone or I don't have a device to use to sign-in?

This is the only instance where you can ask someone to sign-in on behalf of you. Alternately you can contact I&O on 9479 8888 and they will provide an email address you can use to sign-in.

Can I sign in multiple people or sign in on behalf of someone else?

Each individual attending campus must sign in for themselves, using their own device. This is so that we are maintaining a record of who is attending and can provide this when requested by the Department of Health for contact tracing purposes. The only instance where you can sign in on behalf of someone else is when that person do not have access to a smart phone to sign in.

Is the library open on campus?

All Campus Libraries are open to La Trobe staff and students, with some service changes . A current staff or student ID must be provided for contact tracing purposes and compliance with government public health directions is a condition to entry our libraries.  This may include mask wearing.

Please refer to our COVIDSafe Library website for building opening and virtual service hours as well as borrowing and returning information.

What has the University put in place to ensure appropriate cleaning of communal spaces?

The University’s cleaning standard is guided by the Safe Work Australia COVID-19 Information for Workplaces, Tertiary Education, Cleaning. Daily cleaning takes place within student-facing spaces and highly populated areas with supplementary cleaning possibly required as specified in the subject's safety risk assessment. This cleaning regime is supported by Government mandated COVID control measures (such as the wearing of face masks, hand sanitising, physical distancing, and staying home if you are unwell)

Recognising everyone’s role in health and safety, we encourage all students to sanitise their hands regularly, maintain suitable physical distance, and wear face masks as required by the Victorian Government. Please stay home if they are feeling unwell and self-isolate/get tested if you have respiratory symptoms.

What has the University put in place to ensure appropriate ventilation for our study spaces?

The University's heating, ventilation, and air conditioning (HVAC) system are operating as planned to ensure suitable building ventilation. This is in line with the requirements of the Department of Health in relation to COVID-19 risk mitigation. We are closely liaising with the Department and other agencies to ensure we maintain compliance with building ventilation guidelines should they change. The ventilation systems within La Trobe University buildings have been adjusted to provide the maximum amount of outdoor air supply possible. Building occupants will notice our buildings will be warmer inside on days where the outside temperature is above 26 C.

Our lecture theatre/tutorial room/lab/studio is very warm, what can be done about this?

Ventilation systems within the University's buildings have been adjusted to provide the maximum amount of outside air supply possible. This will result in a major change to how the systems will operate given our air conditioning is typically designed to recirculate already cooled air within the building and introduce small amounts of outside air. Building occupants will notice our buildings will be warmer inside on days where the outside temperature is above 26 C.

STUDYING ON CAMPUS

When will all face-to-face teaching resume?

Face to face teaching resumed in Summer Semester and will increase in Semester 1 2021. However, many subjects will also continue to be delivered online. For the most up to date information, students should check their timetable.

Please check your student email  and the LMS regularly for updates.

What are the requirements for mask wearing on campus?

The Government health directions require you to carry a face mask with you at all times when you leave home unless you have a lawful reason not to. You should wear a mask indoors and whenever you cannot keep 1.5 metres distance from others outdoors (eg. When you are working in close proximity with others while undertaking group work in class).  You may choose to wear a face mask while on campus, even where you able to maintain a 1.5m distance from others. For the latest health directions on mask visit the Department of Health's website.

Is there a difference in the density quotient between teaching and learning and other activities?

Yes. Under the current Victorian Government Health Directions, education, including higher education, is exempt from applying the density quotient. One person per two sqm is the current density quotient for office, research, communal and public spaces.

I’m not comfortable returning to campus to complete face-to-face classes. Can I complete my degree as planned if I don’t attend?

The University is taking all the necessary steps to protect the health and safety of students and staff when attending a campus. Safety risk assessments have been completed for all on-campus teaching activities. Many of the subjects with an face-to-face element that will be delivered on campus are core subjects. You are required to complete core subjects to progress through your degree as planned. If you do not attend face-to-face core subjects as planned it will delay completion of your course.

Why are some of my classes only being delivered online?

The mode of delivery of subjects is planned by Schools based on a range of factors including providing flexibility for students and accommodating those students who, at the moment, can only study in virtual mode.

What is happening with exams?

Full details of assessment tasks will be provided to you through the subject LMS sites and updates. General information on assessment can now be found on the Exams and results page. Please speak to your subject coordinator for more information.

Can I attend the campus to do my Honours project?

Your supervisor is your first point of contact for questions related to your honours project. Your supervisor will be able to discuss your project and any changes that may need to be made to the scope of your research to ensure that you can continue your studies. Your supervisor will work closely with Honours Coordinators to ensure you receive appropriate flexibility in submission dates if your project has been impacted by public health directions. It may be necessary for some students to defer their enrolment, however, please speak with your supervisor before changing your enrolment.

Are the University’s student support services online or face-to-face?

Student support services are being provided in a variety of ways.  From February 22nd 2021 limited wellbeing face to face services will be returning on all campuses with some COVID safe restrictions in place to ensure your safety, this is supported by online services. We are working towards reactivating more face-to-face student support services (see Student Support section for more details) and will provide updates when things change. A full list of our student support services is available online via MyLatrobe.

Are the University’s student support services online or face-to-face?

Student support services are being provided in a variety of ways. From February 22nd 2021 limited wellbeing face to face services will be returning on all campuses with some COVID safe restrictions in place to ensure your safety, this is supported by online services. We are working towards reactivating more face-to-face student support services (see Student Support section for more details) and will provide updates when things change. A full list of our student support services is available online via MyLatrobe.

Where can I find out more about changes to Graduations as a result of COVID-19?

You can find the latest graduation updates via our COVID-19 graduations update page.

EXCHANGE AND OVERSEAS PROGRAMS

I am a student who has an upcoming Semester Exchange or Overseas Short Program planned – what does this mean for me?

The Australian Government has closed the national border and has a ‘do not travel’ order in place. Given this, La Trobe University has suspended all outbound mobility programs that require a student to travel overseas with a scheduled commencement date on or before 30 June, 2021. This is to ensure the safety and wellbeing of our students during the evolving global health situation presented by COVID-19.

A decision on programs that commence on or after 1 July 2021 will be announced at a future date.

If you had plans for an overseas study program during this period, please contact La Trobe Abroad at StudyAbroad@latrobe.edu.au for clarification and further arrangements for a deferral, withdrawal, or alternate opportunities.

For programs that commence on or after 1 July 2021, please check carefully the terms and conditions of your program costs, (e.g. fees to the third party) to determine implications in the event of a cancellation.

We strongly recommend securing flexible tickets and refundable accommodation given the high degree of uncertainty about when the Government will change the border arrangements.

What international study experiences are available to me as part of my La Trobe University degree during the travel ban?

Although International travel is currently banned by the Federal Government until further notice, there are a number of international remote learning experiences available to La Trobe students. To find out more about these options, please contact La Trobe Abroad at Studyabroad@latrobe.edu.au

I am keen to study as an international Exchange or Study Abroad student at La Trobe – what does the travel restrictions mean for me?

All Inbound Exchange and Short programs and Study Abroad programs have been cancelled until the end of June, 2021. We are currently accepting applications for semester exchange and Study Abroad for the La Trobe Semester 2 (July – Nov), 2021. Arrangements are subject to change if current conditions affecting international arrivals prevail through 2021. To further discuss your options, please contact La Trobe Abroad at Studyabroad@latrobe.edu.au.

STUDYING ONLINE

Where can I get help with online learning?

To support students to feel confident in the online classroom, we have designed the La Trobe Guide to Studying Online available through our Learning Management System (LMS). The guide provides practical tips and guidance to support you as you begin studying online. This LMS subject is available for all students – enrol via the website.

Do I have access to everything I need for my subjects through the LMS?

In addition to enabling online lectures and classes, subject coordinators and teachers are working to ensure that all learning materials are located on the LMS subject site. This may also include alternate readings and resources. Please regularly check your LMS subject sites for updates.

Where can I access recorded lectures?

Your subject coordinator will provide information regarding the format of your classes. This may include live streaming or webinar at the scheduled class time or pre-recorded content. Your subject coordinator may also arrange Zoom sessions for tutorials and workshops or utilise the discussion board in the LMS.

Are there changes to assessment or learning activities?

Subject coordinators are trying wherever possible to limit changes to learning activities and assessment, however this may need to occur in some cases. Information on changes will be posted to the LMS subject sites as this is being completed.

Can I still meet with my tutor or subject coordinator to ask questions?

Yes. You will still have access to your teachers when your subject continues online. Your subject coordinator will advise you as to the new approach to consultation for their subject. This may include use of the discussion board in the LMS, Zoom appointments or group web sessions.

Is there a guide to studying online?

The La Trobe Guide to Studying Online has been designed to provide practical tips and guidance to support you with the transition to studying online. This LMS subject is available for all students – enrol here.

What if I require library resources like a book/research paper, etc?

The La Trobe Library has extensive online resources like eBooks, research papers and journals that are available through the library website. All Campus Libraries are open to La Trobe staff and students .

Please refer to the library's COVIDSafe Library website for building opening and virtual service hours as well as borrowing and returning information.

If my classes are by Zoom will they be recorded, and can I opt out of being recorded?

As part of the University’s commitment to maintaining learning access for students during the COVID-19 pandemic, some activities may be recorded and published to the subject site. The purpose is to allow enrolled students to revisit learning materials and events online or to catch up on classes they have missed because of illness or family caring commitments. Where an event is being recorded, we will let you know at the beginning of the session. To ensure appropriate privacy protections, recordings must not be distributed by students or staff outside of the learning management system.

If you do not wish to be recorded, you can either disable the video capability of Zoom or alternately connect with your subject coordinator or teacher, who will be able to advise if accessing the recording only will be appropriate in your case.

What about our assigned groups for completing course work, can we still meet up?

If face-to-face group work is covered within your subject's Safety Risk Assessment (SRA) then a meet up is permitted provided you follow the control measures outlined in your subject's SRA. We recommend that you consider using Zoom, Microsoft Teams and other online collaboration tools to complete your group work assignments particularly where group members are across multiple locations.

Will I still have to do my group presentation?

Amendment has been made to face-to-face assessments and presentations for online delivery. You will be advised by your subject coordinator of any arrangements for your subject in your LMS subject site.

What happens with assignments you must hand in during tutorials?

We are working with our staff to amend all face-to-face assessments and presentations for online delivery. You will be advised by your subject coordinator of any arrangements for your subject in your LMS subject site.

Will the University be making any academic concessions for students for studying online in 2021?

The University has introduced a V grade so that students who do not successfully complete their subjects in Semester 1, Semester 2 Summer 2020/2021 and Semester 1 2021 will not receive a fail grade. You can find out more about the V grade here.

ACADEMIC

What is a V Grade and how does it benefit me?

The University has implemented a V Grade for students at the beginning of the COVID-19 outbreak. A V Grade will be applied for all students who fail a subject in Semester 1 and Semester 2 2020, Summer 2020/2021 and Semester 1, 2020. A fail grade will not be recorded on the academic transcript and will not be included in the calculation of WAM.

By implementing the V Grade we are ensuring that students who struggle and fails in 2020 and Semester 1 2021 will not be disadvantaged by having a fail recorded. La Trobe was the first university to implement this approach and several other institutions have since adopted a similar grading strategy.

Will V Grade apply to subjects offered in 2021?

V Grade will apply to subject in Summer 2020/2021 and Semester 1, 2021.

What happens if I fail my subject?

We understand that studying online can take some time to adjust. For Semester 1 and Semester 2, 2020, Summer 2020/2021 and Semester 1, 2021, if you unsuccessfully attempt a subject (i.e. you are enrolled in a subject and fail due to your grades) a traditional fail result (like N, NS and F) will not be recorded on your transcript and your course Weighted Average Mark (WAM) will not be affected.

Instead you will see: ‘V – No result recorded due to extenuating circumstances’ on your transcript and no numerical grade will be recorded.

Receiving one or more V grades and the impact on your academic progression

The introduction of 'V grade' means that academic progression will look different for 2020 and 2021. If you receive a V grade, our Student Success team will call you to help you access the most appropriate support services available, depending on the results you receive. We can help you with accessing academic support servicesacademic support resources and workshops, wellbeing services, or meeting with an advisor to create an action plan.

Receiving a V grade if you have sanctions or enrolment restrictions from Semester 2, 2019 and Summer 2020

If you had a sanction or enrolment restriction imposed by the Unsatisfactory Progress Committee (UPC) in previous academic progression periods and you receive a V grade this semester, your grades for this semester won't affect your progression this period. Your sanction will be carried over to the end of Semester 2, 2020. For example, if you had a restriction of 30 credit points, it’ll remain on your record until the end of academic progression period 2 (December 2020). Your academic progress will then be re-assessed based on your Semester 2 results.

Other important things to note if you receive a V grade:

  • Your subject fees will still be charged/accrue as usual – there is no automatic remission of debt for subjects that receive a fail or 'V'.
  • If the subject is a pre-requisite for another subject, you will still need to pass it before being able to progress to the follow-on subject (i.e. you will need to repeat it if you do not pass).
  • You may still be eligible to apply for the usual Special Consideration process if there are extenuating circumstances specific to your situation.
  • For cases where a Schedule A subject (clinical or industry placements) is failed, an initial V, or W grade may be replaced with a formal fail grade of either F or N with a mark between zero and 49. It may be assessed as part of the normal Academic Progress Review policy.
  • For cases of proven academic misconduct, an initial V, or W grade may be replaced with a formal fail grade of either F or N with a mark between zero and 49.

Should I take a leave of absence/defer?

As we continue to deliver your course online, we encourage you to progress as planned.

What happens with Results and Academic Progress reviews this year?

The 2020 Results and Academic Progression process will be slightly different from past periods. Changes for this year include:

  • Additional 'V' grade code for semester 1 and 2, 2020 (see: What happens if I fail my subject?). 
    Please read the last dot point below for the two exceptions to this process.
  • V grade and its impact on your academic progression (see: Receiving one or more V grades and the impact on your academic progression)
  • V grades and sanctions or enrolment restrictions (see Receiving a V grade if you have sanctions or enrolment restrictions from Semester 2, 2019 and Summer 2020) 

    Exceptions to V grades and academic progression 
    There are two exceptions to the above results and academic progression changes for 2020, and may still receive a standard grade in the following situations:
  • Fail grades for Schedule A subjects (clinical or industry placements) – a formal N or F grade may be assessed as part of the normal Academic Progress Review policy.
  • Academic misconduct – if you're found guilty of academic misconduct you may receive an N (fail) grade and a mark of zero.

Will there be an adjustment to special consideration requirements?

If you can’t complete an assessment task due to serious illness, emotional difficulties or misadventure, please let your subject coordinator know as soon as possible. If you meet the eligibility criteria, you can apply for special consideration within 5 working days (inclusive) of the task. You must submit relevant supporting documentation with your application for it to be processed. Failure to complete an assessment task by misreading the timetable is not a reason to apply for special consideration.

Please also view the specific COVID-19 special consideration website for scenarios and guidance for submitting an application.

FEES

Will La Trobe be discounting fees for domestic or international students now studying online?

No. All learning activities have moved successfully online and face-to-face activities are gradually resuming as health guidelines permit.

STUDENT SUPPORT

What wellbeing support do is available if I have if I am in self-isolation?

The La Trobe University Student Health and Wellbeing Team is able to reach out to you during any period of self-isolation to check in with how you are going, suggest strategies on managing during this time, and find out whether there is anything the University can do to support you. If you are in self-isolation, please email: student.wellbeing@latrobe.edu.au and indicate that you are in self-isolation in the subject line, and leave your name, student number and your telephone number, and we will be in touch to talk to you.

I am having trouble remotely accessing study resources, how do I get help while off-campus?

You can also access all student support services online. Students can continue to access on campus study spaces in limited venues – you can find a list here. City campus will reopen 22 February 2021 (subject to public health directions).

How do I access learning support while studying online?

Throughout Semester 1 2021, you can continue to access our learning support services through the Learning Hub (academic skills, English language, Maths and Science) via Zoom appointments that you can book by accessing the Learning Hub LMS page. You can book an online appointment with Learning Hub staff here. You also have access to assignment feedback and online study support chat through Studiosity. This can be accessed from any subject LMS page. You can access the Library services remotely through the library website.

What wellbeing support is available to me?

All existing Student Health and Wellbeing services continue to be available to students via phone or Zoom. From February 22nd 2021 limited wellbeing face to face services will be returning on all campuses with some COVID safe restrictions in place to ensure your safety. You can make an appointment with a counsellor here. In addition to counselling services, you can access a range of self-help resources, including some great advice and suggestions on looking after your mental health and wellbeing during COVID-19. If you would just like to touch base with someone, you can also request a call from our wellbeing team. An after-hours crisis service is available by calling 1300 146 307 or text: 0488 884 100. This service operates between 5pm-9am on weekdays and 24 hours during weekends and public holidays.

What happens if I have a Learning Access Plan?

If you have a Learning Access Plan you are encouraged to reach out to your AccessAbility Advisor as soon as possible. Your AccessAbility Advisor will work with your subject coordinators to ensure any adjustments that are required are updated in your plan. Contact details can be found here.

Is ASK La Trobe still open?

ASK La Trobe will continue to operate to support all our students and answer any questions you may have. You can contact ASK La Trobe by phone 1300 528 762 (+61 3 9479 6000 from overseas) or online. The University is working towards reactivating Ask La Trobe face to face services for Semester 1 2021.

Can I get special consideration if I am required to be in self-isolation or am diagnosed with COVID-19?

We understand that your studies may be impacted by your illness and you can apply for special consideration if you need to. If this applies to you, please read our specific COVID-19 Special Consideration information and eligibility criteria.

If you are unable to continue with your studies due to your health, you may also be eligible to withdraw from your subjects without academic or financial penalty. We encourage you to discuss your circumstances with your subject or course coordinator for subject-specific advice, or ASK La Trobe for advice about your overall course enrolment if you were to withdraw.

FINANCIAL ASSISTANCE

How is the University financially supporting students?

If you need financial assistance, please check our available services.