Student Services and Administration

Student Services and Administration Portfolio provides a broad range of services to a diverse community of students, staff and visitors of the University. We support students through the entire student lifecycle, from offer to graduation. Our mission is to provide access to the life-changing opportunities of higher education and continue to attract students from all walks of life, while consistently delivering an outstanding student experience. The Student Services and Administration Portfolio consists of the following divisions:

  1. ASK La Trobe and User Experience and Design
  2. Student Administration
  3. Accommodation Services
  4. Business Operations
  5. Children's Centre (Bundoora Campus)
  6. Student Wellbeing

The Division delivers the following functions and services across the University:

  • Academic policy and compliance
  • Accommodation services
  • Administrative student communication and engagement
  • Admissions
  • Central examinations
  • Children's Centre
  • Counselling services
  • Customer services for students (including counter, phone, email, web services and CRM provision)
  • Enrolment, re-enrolment and enrolment variations
  • Equity and Diversity services (studying with a long-term medical condition or disability)
  • Fees & HECS
  • Financial aid
  • Government reporting
  • Graduations
  • ID cards (students and staff)
  • Inclusive Resources Development
  • LGBTIQA+ programs and support
  • Respect at La Trobe
  • Results collection, processing and publishing
  • Prize ceremonies
  • Room bookings (central teaching spaces)
  • Progression and completion
  • Scholarships
  • Speak Up Service
  • Special Consideration
  • Student Information System
  • Student Information System and Unit Database configuration (teaching periods and subjects)
  • Student files
  • Timetabling (formal examinations & central teaching spaces)
  • University Handbook

Student Services and Administration supports the University's statement that "all staff have a direct role in supporting the key objective of providing the highest quality service to students, one another, and to the community. In addition, staff have a key responsibility to commit to continuous improvement in their individual professional practice, business processes and support services".