Communication Skills
Courses are available to La Trobe University staff, undergraduate and postgraduates students. Most courses offered under the Training @ La Trobe program have a minimal amenities fee. Should a specific course be required where we do not have in-house expertise, an external consultant will be retained and a fee will apply.
It is the aim of the Training @ La Trobe program to progressively work towards electronic manuals. All participants attending IT skill courses will have the course manuals emailed to them prior to attending the session. Participants are required to print their manuals and bring them along to the session. All participants attending communication skills will have manuals provided for them as part of the course.
NB: Sessions can be tailor made to suit your department's requirements.
Courses available
- Business Writing
- Communication and Interpersonal Skills
- Customer Service Workshop
- Dealing with Change - How do we respond?
- Dealing with Difficult People
- Diversity in the Workplace
- Effective Meeting Facilitation
- Emotional Intelligence
- Managing People Effectively
- Minute Taking
- Presentation/Public Speaking Skills
- Stress & Humour in the Workplace
- Team Building
- Telephones: The Faceless Customer
- Time Management
- Train the Trainer