Customer Service Workshop
Description
During this course, participants will develop knowledge and skills that will enable them to provide quality customer service and overcome potential communication barriers.
They will develop, or refresh, the techniques and skills needed to make and take telephone calls effectively.
The course addresses the various personality types of clients as well as service staff. They will learn and practise methods for giving and receiving information logically and clearly, building rapport and dealing with difficult people.
Topics
- Customer service
- Communication skills
- Telephone technique
- Dealing with difficult people
Duration
One day course
Cost
External Full Day course costs
Internal Full Day course costs
CUSTOMER SERVICE
| Campus | Date | From | To | Venue |
|---|---|---|---|---|
| Bundoora | Monday, 15 February | 9:30 AM | 4:30 PM | Training @ La Trobe Conference Room |
| Bendigo | Thursday, 29 April | 9:30 AM | 4:30 PM | Retreat (Halls of Residence) |
| Bundoora | Friday, 7 May | 9:30 AM | 4:30 PM | Training @ La Trobe Conference Room |
| Bundoora | Tuesday, 17 August | 9:30 AM | 4:30 PM | Training @ La Trobe Conference Room |