FAQ – Learning and Support

Learning and support

From day one, you’ll have access to a support network of people who will help you get the most out of your university.

Mentors and orientation buddies

Our student mentors are here to help you develop your study skills conducting peer-tutoring sessions in areas such as accounting or marketing.

If you would like to arrange a time to meet with a student mentor or if you are interested in becoming a student mentor please see reception for more details.

Our orientation buddies are second, third and fourth-year students who are here to help new students settle in to university life, provide campus tours and answer any questions students may have. You can meet an orientation buddy during the orientation and enrolment period at the beginning of each semester.

If you’re interested in becoming an orientation buddy see reception for more details.

Counselling service

Our student counselling service and resident psychologist offer individual and small group counselling to students and staff when you need it.

Please see reception to schedule a free, confidential session with our Sydney Campus psychologist.

Career support

Take advantage of our internship program and get job ready! Internships are usually 12- to 16-weeks long and enable students to transfer knowledge and theories from their course into the workplace.

We also provide one-on-one coaching to help you develop your interview skills and resume writing abilities, preparing you for your internship within a corporate environment.

For information on the internship program see reception to make an appointment with an academic skills advisor.

Academic skills advisor

Academic skills advisors provide academic support to students wanting to excel in their studies, or students experiencing difficulty with their studies and wanting the support to improve.

To make an appointment to see an academic skills advisor please see reception.

Academic workshops

Academic workshops are held regularly throughout each semester, providing extra support to students in a variety of areas including:

  • Accounting
  • Mathematics
  • Information technology
  • Exam preparation
  • Pronunciation language support
  • Presentation skills

Workshops are conducted by an academic skills advisor and student mentors. Students will be notified of upcoming workshops via the student portal and noticeboards throughout Sydney Campus.

Academic Integrity Module

All students undertaking our courses must be enrolled in, and complete, the Academic Integrity Module in their first semester.

The module will:

  • Guide you through your responsibilities as a student
  • Provide examples of correct academic conduct
  • Show you where to find useful information and examples of referencing styles specific to your course

Legal services

Free legal advice for international students is available at the Redfern Legal Centre. To make an appointment phone (02) 9698 7645 or visit rlc.org.au. Appointments are available in person or via webcam.

You can get free, confidential and independent legal advice about:

  • Your accommodation, your job, money issues, car accidents and fines
  • Discrimination, domestic violence and family law
  • Complaints about colleges or universities
  • How these problems can affect student visas

Student complaints

The Student Grievance Policy has been developed to ensure all current and prospective students of La Trobe University Sydney Campus are given access to a fair complaints resolution and appeals process. The Student Grievance Policy can be viewed online via the student portal.

If a complaint is not settled internally at the Sydney Campus, students may contact the Overseas Student Ombudsman. Visit the website for more information ombudsman.gov.au.

Please note: students must continue to attend all classes at all stages of the appeals process.

The below diagram outlines the Sydney Campus complaints handling procedure.