Public transport safety

We want you to feel safe and comfortable while travelling on public transport. Numerous security measures have been adopted to maximise the safety of travellers including: security officers, police, guards, help points, good lighting and security cameras. Most drivers also have two-way radios and can call for assistance.

Safety tips when travelling by bus

  • Avoid isolated bus stops.
  • Stand away from the curb until the bus arrives.
  • Don't open your purse or wallet while boarding the bus - have your money/pass already in hand.
  • At night, wait in well-lit areas and near other people.
  • Check timetables to avoid long waits. Sit as close to the bus driver as possible.
  • Stay alert and be aware of the people around you.
  • If someone bothers you, change seats and tell the driver.
  • Keep your purse/packages close by your side. Keep your wallet inside a front coat pocket.
  • Check your purse/wallet if someone is jostling, crowding or pushing you.
  • If you see any suspicious activity, inform the driver.

Safety tips when travelling by train

Many of the same safety tips when travelling by bus apply for trains. In addition:

  • Most suburban trains have security cameras installed or emergency alarms that will activate the cameras.
  • Carriages nearest the drivers are always left open and lit.
  • Try not to become isolated. If you find yourself left in a carriage on your own or with only one other person you may feel more comfortable to move to another carriage with other people or closer to the driver.  

Safety tips when travelling by taxi

Travelling by taxi is generally quite a safe method of public transport. To increase your confidence when travelling by taxi, consider the following suggestions: 

  • Phone for a taxi in preference to hailing one on the street. A record is kept by taxi companies of all bookings made.
  • You are entitled to choose the taxi/taxi driver of your preference. If a driver makes you feel uncomfortable you are within your rights to select another taxi. 
  • Sit wherever you feel most comfortable. This may mean travelling in the back seat of the taxi. 
  • Specify to the driver the route you wish to take to reach your destination. Speak up if the driver takes a different route to the one you have specified or are familiar with.
  • Take note of the Taxi Company and fleet number. This will help in identifying the taxi if required. If you are walking a friend to catch a taxi, consider letting the driver know that you have noted these details e.g., 'Look after my friend, Mr/Ms Yellow Cab No.436'.
  • Stay alert to your surroundings and limit your conversation to general topics.
  • If you don't want your home address known, stop a few houses away from your destination.

If the driver harasses you when travelling in a taxi your options include: 

  • Ask the driver to stop. You may choose to make up an excuse to do so.
  • Leave the taxi when it stops at a traffic sign or lights.
  • Call out to someone on the street to attract attention and seek assistance. This may also cause the driver to stop.
  • Read out the fleet number and advise the driver you will report him/her if they don't stop.

(Source: Queensland Police Service)