COMPUTER RESERVATION SYSTEMS

THS2TCR

2018

Credit points: 15

Subject outline

This subject provides training in reservations and ticketing procedures for the travel industry including an understanding of automated processes and front office reservations. You will learn to use two different computer reservations systems and need to enroll in both classes.

Class 1 introduces you to the Global Reservation Systems Component, Galileo. The subject delivers vocational skills in operating and managing global reservations and ticketing systems. The class also provides you with a conceptual understanding of how the process works to maintain the information needed by travellers, travel retailers, travel operators and destination managers. An industry-recognised certificate will be issued upon successful completion.

 Class 2 introduces you to the Micros computer system, Opera, at an introductory level over 6 weeks. You will achieve a basic understanding of how hotel reservation databases work through a self-guided training manual. This software is internationally-recognised and gives insights into front office and night audit procedures.










SchoolLa Trobe Business School

Credit points15

Subject Co-ordinatorPaul Strickland

Available to Study Abroad StudentsYes

Subject year levelYear Level 2 - UG

Exchange StudentsYes

Subject particulars

Subject rules

Prerequisites Must be enrolled in B.Bus.(Tourism and Hospitality) (LBBTH) or majoring in Tourism and Hospitality.

Co-requisitesN/A

Incompatible subjectsN/A

Equivalent subjectsN/A

Special conditionsN/A

Readings

Resource TypeTitleResource RequirementAuthor and YearPublisher
ReadingsDepartment of Marketing, Tourism and HospitalityPrescribedGalileo Training Manual (2016) and Opera Hotel Training Manual (2016)LA TROBE UNIVERSITY

Graduate capabilities & intended learning outcomes

01. Recognise the fundamental components of a Galileo, a travel computer system

Activities:
E-learning activities
Related graduate capabilities and elements:
Discipline -Specific Knowledge and Skills (Discipline-Specific Knowledge and Skills)

02. Apply knowledge of Galileo by matching clients' needs to travel opportunities, identifying flight itineraries, creating a booking file for clients, determining optimum travel arrangements, and accurately interpreting flight codes, sell entries, servicing procedures and client details

Activities:
Final Exam
Related graduate capabilities and elements:
Inquiry and Analytical Skills (Critical Thinking,Inquiry/Research)

03. Demonstrate an understanding of ethical standards and the social and ethical implications of professional and personal practice in socially diverse communities

Activities:
E-learning activities
Related graduate capabilities and elements:
Inquiry and Analytical Skills (Critical Thinking,Inquiry/Research)

04. Demonstrate an introductory level of competency in front office operations by using Opera to navigate databases and input and retrieve data

Activities:
Final Exam
Related graduate capabilities and elements:
Literacies and Communication Skills (Quantitative Literacy)

Subject options

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Start date between: and    Key dates

Melbourne, 2018, Semester 2, Day

Overview

Online enrolmentYes

Maximum enrolment sizeN/A

Enrolment information

Subject Instance Co-ordinatorPaul Strickland

Class requirements

Computer Laboratory Week: 31 - 43
One 3.0 hours computer laboratory per week on weekdays during the day from week 31 to week 43 and delivered via face-to-face.
"Software can be accessed either on or off campus"

Computer Laboratory Week: 31 - 36
One 2.0 hours computer laboratory per week on weekdays during the day from week 31 to week 36 and delivered via face-to-face.
"Software can be accessed either on or off campus"

Assessments

Assessment elementComments% ILO*
One 2-hour final examination using GalileoStudents must achieve 80% or above to receive an industry accreditation and certificate. Students may still pass the subject if 80% if not achieved on the final examination however they will not receive industry accreditation. This assessment will report on the Graduate Capability Critical Thinking80 02
Weekly seminar assessment exercises using GalileoStudents must complete weekly tasks. Students have greater likelihood of passing by attending all assessment exercises on a weekly basis. This assessment will report on the Graduate Capability Discipline specific Knowledge and Skills5 01
One 1-hour final test using GalileoStudents must attempt the final test. Assessment is based on retrieving information from the Galileo database. This assessment will report on the Graduate Capability Inquiry Research.5 03
One 1-hour final test using OPERAThis computer laboratory is only taught for 6 weeks. Assessment is based on retrieving information from the OPERA database. This assessment will report on the Graduate Capability Quantitative Literacy.10 04