COMMUNITY SERVICES WORKPLACE SUPPORT

SWP1WSV

2018

Credit points: 15

Subject outline

Inthis subject students acquire the basic skills and knowledge required to monitor and support Community Services workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. Students are introduced to the skills involved in facilitating structured debriefing sessions for colleagues who experience incidents with the potential to adversely impact their health and wellbeing. Knowledge gained in this unit applies to leadership or management roles where individuals provide peer-to-peer support and refer colleagues to specialised support services consistent with organisation guidelines.

SchoolSchool of Allied Health

Credit points15

Subject Co-ordinatorSuzie Cowan

Available to Study Abroad StudentsNo

Subject year levelYear Level 1 - UG

Exchange StudentsNo

Subject particulars

Subject rules

Prerequisites Students must be admitted in one of the following course codes: HBCSW, HBCSB, HBCS, HBCSD, HBCSM, HBCSS.

Co-requisitesN/A

Incompatible subjectsN/A

Equivalent subjectsN/A

Special conditionsN/A

Readings

Resource TypeTitleResource RequirementAuthor and YearPublisher
ReadingsAssessment and Report Writing in the Human ServicesRecommendedHelen Cleak (2009)Cengage Learning, South Melbourne

Graduate capabilities & intended learning outcomes

01. Identify the required professional performance practice standards to monitor and manage the impact of stressful events upon the emotional wellbeing of workers and organisations

Activities:
Practical placement, Short answer test, observational report (case study analysis), class presentation

02. Describe the elements of structured debriefings following critical incidents in the workplace.

Activities:
Practical placement assessment, observational report (case study analysis), short answer test

03. Use the literature to identify organisational policies, procedures and key resources relating to debriefing and crisis procedures in community work settings.

Activities:
Practical placement assessment, individual case study analysis, short answer test, class presentation

04. Demonstrate preliminary understanding of the diverse impact of events requiring ongoing supervision of individual community workers

Activities:
Practical placement assessment, class presentation, short answer test

05. Identify strategies of self-assessment and reflective practice that can be used to monitor performance following adverse events in the workplace.

Activities:
Practical placement assessment, knowledge based short answer test, observational report (case study analysis)

Subject options

Select to view your study options…

Start date between: and    Key dates

Albury-Wodonga, 2018, Week 27-52, Off Campus

Overview

Online enrolmentNo

Maximum enrolment sizeN/A

Enrolment information

Subject Instance Co-ordinatorSuzie Cowan

Class requirements

Lecture/Workshop Week: 27 - 52
Six 6.0 hours lecture/workshop per study period on weekdays during the day from week 27 to week 52 and delivered via face-to-face.

Placement - Off Site Week: 27 - 52
One 70.0 hours placement - off site per study period on weekdays during the day from week 27 to week 52 and delivered via face-to-face.

Assessments

Assessment elementComments% ILO*
Class presentation - Case Study (short oral) 10-15mins (1500 words equivalent) Individual presentation of service- requirements and basic features of service/s protocols, scope, policies. Requires students to research organization policies and procedures on stress management and critical incident management while on placement and present their findings and recommendations to their class.35 01, 02
Observational report (based on simulation case study in workplace) (1000 word equivalent)Students identify professional & personal issues from two supervisory debrief meetings. Report identifies professional and personal performance standards used by supervisors to monitor stress and emotional wellbeing of co-workers25 01, 02, 05
Knowledge based test (1000 words equivalent) (1 hour)In class assessment - x10 short answers - demonstrate understanding of symptoms of work-related stress that manifest physically, psychologically and behaviorally - identify and assess issues of risk that may elicit an organizational response. Propose workplace actions & responsibilities towards the management of workers when providing Critical Incident Stress Debriefing (x2 case study options provided) 40 01, 02, 03, 04, 05

Albury-Wodonga, 2018, Week 07-28, Off Campus

Overview

Online enrolmentNo

Maximum enrolment sizeN/A

Enrolment information

Subject Instance Co-ordinatorSuzie Cowan

Class requirements

Lecture/Workshop Week: 07 - 28
Six 6.0 hours lecture/workshop per study period on weekdays during the day from week 07 to week 28 and delivered via face-to-face.

Placement - Off Site Week: 07 - 28
One 70.0 hours placement - off site per study period on weekdays during the day from week 07 to week 28 and delivered via face-to-face.

Assessments

Assessment elementComments% ILO*
Class presentation - Case Study (short oral) 10-15mins (1500 words equivalent) Individual presentation of service- requirements and basic features of service/s protocols, scope, policies. Requires students to research organization policies and procedures on stress management and critical incident management while on placement and present their findings and recommendations to their class.35 01, 02
Observational report (based on simulation case study in workplace) (1000 word equivalent)Students identify professional & personal issues from two supervisory debrief meetings. Report identifies professional and personal performance standards used by supervisors to monitor stress and emotional wellbeing of co-workers25 01, 02, 05
Knowledge based test (1000 words equivalent) (1 hour)In class assessment - x10 short answers - demonstrate understanding of symptoms of work-related stress that manifest physically, psychologically and behaviorally - identify and assess issues of risk that may elicit an organizational response. Propose workplace actions & responsibilities towards the management of workers when providing Critical Incident Stress Debriefing (x2 case study options provided) 40 01, 02, 03, 04, 05

Bendigo, 2018, Week 27-52, Off Campus

Overview

Online enrolmentNo

Maximum enrolment sizeN/A

Enrolment information

Subject Instance Co-ordinatorSuzie Cowan

Class requirements

Lecture/Workshop Week: 27 - 52
Eight 3.0 hours lecture/workshop per study period on weekdays during the day from week 27 to week 52 and delivered via face-to-face.

Placement - Off Site Week: 27 - 52
One 70.0 hours placement - off site per study period on weekdays during the day from week 27 to week 52 and delivered via face-to-face.

Assessments

Assessment elementComments% ILO*
Class presentation - Case Study (short oral) 10-15mins (1500 words equivalent) Individual presentation of service- requirements and basic features of service/s protocols, scope, policies. Requires students to research organization policies and procedures on stress management and critical incident management while on placement and present their findings and recommendations to their class.35 01, 02
Observational report (based on simulation case study in workplace) (1000 word equivalent)Students identify professional & personal issues from two supervisory debrief meetings. Report identifies professional and personal performance standards used by supervisors to monitor stress and emotional wellbeing of co-workers25 01, 02, 05
Knowledge based test (1000 words equivalent) (1 hour)In class assessment - x10 short answers - demonstrate understanding of symptoms of work-related stress that manifest physically, psychologically and behaviorally - identify and assess issues of risk that may elicit an organizational response. Propose workplace actions & responsibilities towards the management of workers when providing Critical Incident Stress Debriefing (x2 case study options provided) 40 01, 02, 03, 04, 05

Bendigo, 2018, Week 07-28, Off Campus

Overview

Online enrolmentNo

Maximum enrolment sizeN/A

Enrolment information

Subject Instance Co-ordinatorSuzie Cowan

Class requirements

Lecture/Workshop Week: 07 - 28
Eight 3.0 hours lecture/workshop per study period on weekdays during the day from week 07 to week 28 and delivered via face-to-face.

Placement - Off Site Week: 07 - 28
One 70.0 hours placement - off site per study period on weekdays during the day from week 07 to week 28 and delivered via face-to-face.

Assessments

Assessment elementComments% ILO*
Class presentation - Case Study (short oral) 10-15mins (1500 words equivalent) Individual presentation of service- requirements and basic features of service/s protocols, scope, policies. Requires students to research organization policies and procedures on stress management and critical incident management while on placement and present their findings and recommendations to their class.35 01, 02
Observational report (based on simulation case study in workplace) (1000 word equivalent)Students identify professional & personal issues from two supervisory debrief meetings. Report identifies professional and personal performance standards used by supervisors to monitor stress and emotional wellbeing of co-workers25 01, 02, 05
Knowledge based test (1000 words equivalent) (1 hour)In class assessment - x10 short answers - demonstrate understanding of symptoms of work-related stress that manifest physically, psychologically and behaviorally - identify and assess issues of risk that may elicit an organizational response. Propose workplace actions & responsibilities towards the management of workers when providing Critical Incident Stress Debriefing (x2 case study options provided) 40 01, 02, 03, 04, 05

Dandenong, 2018, Week 07-28, Off Campus

Overview

Online enrolmentNo

Maximum enrolment sizeN/A

Enrolment information

Subject Instance Co-ordinatorSuzie Cowan

Class requirements

Lecture/Workshop Week: 07 - 28
Fifteen 3.0 hours lecture/workshop per study period on weekdays during the day from week 07 to week 28 and delivered via face-to-face.

Placement - Off Site Week: 07 - 28
One 70.0 hours placement - off site per study period on weekdays during the day from week 07 to week 28 and delivered via face-to-face.

Assessments

Assessment elementComments% ILO*
Class presentation - Case Study (short oral) 10-15mins (1500 words equivalent) Individual presentation of service- requirements and basic features of service/s protocols, scope, policies. Requires students to research organization policies and procedures on stress management and critical incident management while on placement and present their findings and recommendations to their class.35 01, 02
Observational report (based on simulation case study in workplace) (1000 word equivalent)Students identify professional & personal issues from two supervisory debrief meetings. Report identifies professional and personal performance standards used by supervisors to monitor stress and emotional wellbeing of co-workers25 01, 02, 05
Knowledge based test (1000 words equivalent) (1 hour)In class assessment - x10 short answers - demonstrate understanding of symptoms of work-related stress that manifest physically, psychologically and behaviorally - identify and assess issues of risk that may elicit an organizational response. Propose workplace actions & responsibilities towards the management of workers when providing Critical Incident Stress Debriefing (x2 case study options provided) 40 01, 02, 03, 04, 05

Dandenong, 2018, Week 27-52, Off Campus

Overview

Online enrolmentNo

Maximum enrolment sizeN/A

Enrolment information

Subject Instance Co-ordinatorSuzie Cowan

Class requirements

Lecture/Workshop Week: 27 - 52
Fifteen 3.0 hours lecture/workshop per study period on weekdays during the day from week 27 to week 52 and delivered via face-to-face.

Placement - Off Site Week: 27 - 52
One 70.0 hours placement - off site per study period on weekdays during the day from week 27 to week 52 and delivered via face-to-face.

Assessments

Assessment elementComments% ILO*
Class presentation - Case Study (short oral) 10-15mins (1500 words equivalent) Individual presentation of service- requirements and basic features of service/s protocols, scope, policies. Requires students to research organization policies and procedures on stress management and critical incident management while on placement and present their findings and recommendations to their class.35 01, 02
Observational report (based on simulation case study in workplace) (1000 word equivalent)Students identify professional & personal issues from two supervisory debrief meetings. Report identifies professional and personal performance standards used by supervisors to monitor stress and emotional wellbeing of co-workers25 01, 02, 05
Knowledge based test (1000 words equivalent) (1 hour)In class assessment - x10 short answers - demonstrate understanding of symptoms of work-related stress that manifest physically, psychologically and behaviorally - identify and assess issues of risk that may elicit an organizational response. Propose workplace actions & responsibilities towards the management of workers when providing Critical Incident Stress Debriefing (x2 case study options provided) 40 01, 02, 03, 04, 05

Mildura, 2018, Week 27-52, Off Campus

Overview

Online enrolmentNo

Maximum enrolment sizeN/A

Enrolment information

Subject Instance Co-ordinatorSuzie Cowan

Class requirements

Lecture/Workshop Week: 27 - 52
Fifteen 3.0 hours lecture/workshop per study period on weekdays during the day from week 27 to week 52 and delivered via face-to-face.

Placement - Off Site Week: 27 - 52
One 70.0 hours placement - off site per study period on weekdays during the day from week 27 to week 52 and delivered via face-to-face.

Assessments

Assessment elementComments% ILO*
Class presentation - Case Study (short oral) 10-15mins (1500 words equivalent) Individual presentation of service- requirements and basic features of service/s protocols, scope, policies. Requires students to research organization policies and procedures on stress management and critical incident management while on placement and present their findings and recommendations to their class.35 01, 02
Observational report (based on simulation case study in workplace) (1000 word equivalent)Students identify professional & personal issues from two supervisory debrief meetings. Report identifies professional and personal performance standards used by supervisors to monitor stress and emotional wellbeing of co-workers25 01, 02, 05
Knowledge based test (1000 words equivalent) (1 hour)In class assessment - x10 short answers - demonstrate understanding of symptoms of work-related stress that manifest physically, psychologically and behaviorally - identify and assess issues of risk that may elicit an organizational response. Propose workplace actions & responsibilities towards the management of workers when providing Critical Incident Stress Debriefing (x2 case study options provided) 40 01, 02, 03, 04, 05

Mildura, 2018, Week 07-28, Off Campus

Overview

Online enrolmentNo

Maximum enrolment sizeN/A

Enrolment information

Subject Instance Co-ordinatorSuzie Cowan

Class requirements

Lecture/Workshop Week: 07 - 28
Fifteen 3.0 hours lecture/workshop per study period on weekdays during the day from week 07 to week 28 and delivered via face-to-face.

Placement - Off Site Week: 07 - 28
One 70.0 hours placement - off site per study period on weekdays during the day from week 07 to week 28 and delivered via face-to-face.

Assessments

Assessment elementComments% ILO*
Class presentation - Case Study (short oral) 10-15mins (1500 words equivalent) Individual presentation of service- requirements and basic features of service/s protocols, scope, policies. Requires students to research organization policies and procedures on stress management and critical incident management while on placement and present their findings and recommendations to their class.35 01, 02
Observational report (based on simulation case study in workplace) (1000 word equivalent)Students identify professional & personal issues from two supervisory debrief meetings. Report identifies professional and personal performance standards used by supervisors to monitor stress and emotional wellbeing of co-workers25 01, 02, 05
Knowledge based test (1000 words equivalent) (1 hour)In class assessment - x10 short answers - demonstrate understanding of symptoms of work-related stress that manifest physically, psychologically and behaviorally - identify and assess issues of risk that may elicit an organizational response. Propose workplace actions & responsibilities towards the management of workers when providing Critical Incident Stress Debriefing (x2 case study options provided) 40 01, 02, 03, 04, 05

Shepparton, 2018, Week 27-52, Off Campus

Overview

Online enrolmentNo

Maximum enrolment sizeN/A

Enrolment information

Subject Instance Co-ordinatorSuzie Cowan

Class requirements

Lecture/Workshop Week: 27 - 52
Six 6.0 hours lecture/workshop per study period on weekdays during the day from week 27 to week 52 and delivered via face-to-face.

Placement - Off Site Week: 27 - 52
One 70.0 hours placement - off site per study period on weekdays during the day from week 27 to week 52 and delivered via face-to-face.

Assessments

Assessment elementComments% ILO*
Class presentation - Case Study (short oral) 10-15mins (1500 words equivalent) Individual presentation of service- requirements and basic features of service/s protocols, scope, policies. Requires students to research organization policies and procedures on stress management and critical incident management while on placement and present their findings and recommendations to their class.35 01, 02
Observational report (based on simulation case study in workplace) (1000 word equivalent)Students identify professional & personal issues from two supervisory debrief meetings. Report identifies professional and personal performance standards used by supervisors to monitor stress and emotional wellbeing of co-workers25 01, 02, 05
Knowledge based test (1000 words equivalent) (1 hour)In class assessment - x10 short answers - demonstrate understanding of symptoms of work-related stress that manifest physically, psychologically and behaviorally - identify and assess issues of risk that may elicit an organizational response. Propose workplace actions & responsibilities towards the management of workers when providing Critical Incident Stress Debriefing (x2 case study options provided) 40 01, 02, 03, 04, 05

Shepparton, 2018, Week 07-28, Off Campus

Overview

Online enrolmentNo

Maximum enrolment sizeN/A

Enrolment information

Subject Instance Co-ordinatorSuzie Cowan

Class requirements

Lecture/Workshop Week: 07 - 28
Six 6.0 hours lecture/workshop per study period on weekdays during the day from week 07 to week 28 and delivered via face-to-face.

Placement - Off Site Week: 07 - 28
One 70.0 hours placement - off site per study period on weekdays during the day from week 07 to week 28 and delivered via face-to-face.

Assessments

Assessment elementComments% ILO*
Class presentation - Case Study (short oral) 10-15mins (1500 words equivalent) Individual presentation of service- requirements and basic features of service/s protocols, scope, policies. Requires students to research organization policies and procedures on stress management and critical incident management while on placement and present their findings and recommendations to their class.35 01, 02
Observational report (based on simulation case study in workplace) (1000 word equivalent)Students identify professional & personal issues from two supervisory debrief meetings. Report identifies professional and personal performance standards used by supervisors to monitor stress and emotional wellbeing of co-workers25 01, 02, 05
Knowledge based test (1000 words equivalent) (1 hour)In class assessment - x10 short answers - demonstrate understanding of symptoms of work-related stress that manifest physically, psychologically and behaviorally - identify and assess issues of risk that may elicit an organizational response. Propose workplace actions & responsibilities towards the management of workers when providing Critical Incident Stress Debriefing (x2 case study options provided) 40 01, 02, 03, 04, 05