Speak Up

The best way to manage unacceptable or difficult behaviour is to speak up and get advice and support. We’ve designed the Speak Up service to help you locate support for yourself and others in relation to intimidation, harassment, discrimination, all forms of violence (including sexual and physical assault), and other forms of unacceptable behaviour.

You can also use the service to flag welfare concerns, including:

  • Behaviour that is negatively impacting an individual or group
  • Mental health concerns
  • Any other concerns related to behaviour or wellbeing where advice or support is required.

How can we help?

We can provide assistance in managing the identified behaviours, deciding the best course of action to take, and recommending appropriate support and referral options.

Please note, Speak Up operates during regular business hours (9 AM – 5PM,  Monday – Friday). Speak Up is not an emergency or critical response service.

If you have been affected by violence or unacceptable behaviour and would like to access free, confidential counselling and referral support outside of our operating hours, please contact La Trobe’s Support and Prevention Hotline on 1300 687 399.

If you require urgent assistance, please contact:

Lifeline: 13 11 14 (mental health emergencies)

La Trobe Security:03 9479 2222 (immediate on-campus assistance)

Police/Ambulance: 000 (for all other emergencies).

Additional emergency numbers can be accessed here.

What is unacceptable behaviour?

Unacceptable behaviour can occur in person or via remote, digital or cyber means (including phone, SMS, and social media). It can involve criminal acts such as stalking, sexual assault, and other forms of physical violence, as well as behaviour which breaches La Trobe University’s policies or Charter of Student Rights and Responsibilities.

La Trobe University’s Student Behaviours Policy makes it clear that unacceptable behaviour includes:

Violence, discrimination, harassment, bullying, vilification and victimisation such as:

  • Attacking a person (physically, psychologically or sexually)
  • Verbal abuse which includes using offensive language
  • Intimidating a person
  • Causing injury to a person
  • Harassing an individual or group
  • Bullying an individual or group
  • Placing the health and safety of anyone at risk
  • Causing damage to La Trobe University property
  • Unsafe, unwelcome or offensive behaviour
  • Disparaging, deriding or defaming La Trobe University.

Also see:

Report unacceptable or concerning behaviour?

There are three ways to report:

  1. Complete the Speak Up Online Report
  2. Email speakup@latrobe.edu.au
  3. Call 03 9479 8988.

Speak Up operates between 9 AM - 5 PM, Monday – Friday. Reports will not be reviewed outside these hours.

For urgent assistance please contact:

Lifeline: 13 11 14 (mental health emergencies)

La Trobe Security: 03 9479 2222 (immediate on-campus assistance)

Police/Ambulance: 000 (for all other emergencies)

Additional emergency numbers can be accessed here

Students who seek support from Speak Up may also choose to pursue a complaint through the Student Complaints process. Not sure what this means? Contact us for more info!

What happens after I report?

Our team will review and respond to your report as soon as possible. To ensure we understand the situation, it may be necessary for us to contact you – this is why we encourage you to provide contact information.

If your report is about someone else and we are able to verify the student’s identity or contact information, a member of our team can contact them directly to offer support and advice. If we can’t verify the student’s identity or contact information, we will keep the report and update it if new information becomes available.

If you are seeking advice regarding how to have a difficult or sensitive conversation, we will contact you to explore your situation and options for responding.

If you are reporting an experience of sexual assault, we will listen, believe, and support you in making decisions which are right for you. (If you need support but aren’t sure you’d like to involve the University, please contact the Centres Against Sexual Assault.)

In reviewing reports, our team will also consider what can be done to support others who have been affected by unacceptable or concerning behaviour.

What can I do to resolve an issue myself?

It may not be appropriate to attempt to resolve an issue yourself, particularly if the situation involves violence. Unsure? Please contact Speak Up to discuss.

In circumstances where you feel safe to raise a concern, we recommend talking directly and informally to the person who has the ability to fix the problem. If you would like assistance with doing this, we encourage you to contact Speak Up to learn more about strategies, approaches, and options. It can really help to talk things through before engaging in a difficult conversation.

Support for students and staff

Support for students

We want to empower you to speak up when you witness or experience unacceptable or concerning behaviour by other students, and to provide you with an easy way to let the University know you’re worried about the impact on yourself or someone else.

At times you might be reluctant to contact us because you think your concern isn’t “serious” enough, but we want you to know that we’re here to help. If something is on your mind, we’d like to chat to you about it. We bet you’ll feel better afterwards!

If you have been affected by violence or unacceptable behaviour and would like to access free, confidential counselling and referral support outside of our operating hours, please contact La Trobe’s Support and Prevention Hotline on 1300 687 399.

Support for staff

We want to support you in addressing and managing unacceptable student behaviour, no matter where it occurs.

In your interactions with students, you may become aware that they are experiencing bullying, violence, homelessness, struggles with mental health, or other welfare-related issues. We can help you to navigate sensitive conversations, and provide information about additional support and referral options.

We also recognise that staff may need personal support, and may not know exactly where they can go to get it – we can help with that, too!

If you have been affected by violence or unacceptable behaviour and would like to access free, confidential counselling and referral support outside of our operating hours, please contact La Trobe’s Support and Prevention Hotline on 1300 687 399.

We are available to run workshops to help staff better respond to unacceptable behaviour, and understand their obligations and options. We are also happy to provide consultation via our central phone line (03 9479 8988), SpeakUp@latrobe.edu.au, or through our online reporting form. We will also be developing resources to assist staff in recording issues of concern so that early interventions can be applied.

If you have any requests for specific resources related to unacceptable behaviour or welfare support, please contact SpeakUp@latrobe.edu.au or call 03 9479 8988.

Additional Resources

Coming soon!