Terms and conditions

Support is provided for La Trobe owned computers only. Personally owned computers are the responsibility of the owner, although Student IT Support will provide best effort assistance with the following services:

  1. Audio settings for LMS
  2. Email setup on mobile device
  3. Resetting browser cache
  4. Wireless configuration
  5. Wireless printer setup

Important information

  1. We strongly recommend you back up your computer before any work is carried out.
  2. We will not cover virus cleanup or software fixes.
  3. Any breaches of the Use of Computer Facilities Statute 2009 [PDF 65KB] will be reported to the ICT CIO. The CIO has the right to investigate unauthorised use of La Trobe Computer Facilities including devices connected to our network.
  4. We are helping you at your own risk and take no responsibility for any damage or loss of data that may occur afterwards.