Welcome to La Trobe University! Much of your learning while at University will be done using a computer, so we've put together this brief introduction to get you started. While not exhaustive, it will be beneficial for new students, or if you need to refresh your memory during your studies. Of course you can always refer to the other pages on the student IT website at, or contact Student IT Support if you require further information.

If you have just enrolled via the Online Service, your Username and Password for use on the La Trobe network (ie. wireless, email, etc) will be available to you from tomorrow.

We highly recommend that once your account is created, that the first step to a successful IT experience at La Trobe is to register with the Reset Password tool.

Computer Usage Policies

The use of computer facilities at La Trobe is governed by the Use of Computer Facilities Statute 2009 [PDF 51KB]

Download policy

The web is not a copyright-free zone. Do not assume that you are entitled to download everything you can access on the web. Some material may be on the web without the copyright owner's permission. DO NOT use University equipment or the computer networks to download, redistribute or copy unauthorized files.As you may be aware, there are some websites which offer – with the copyright owner's permission - MP3 files or other music formats for free download. The University's computers and network should NOT be used for this purpose. If you want to download or transfer music for any non-academic purpose, this should be done privately, and not on a University-owned computer or through the University's computer network.

Username and password

As an enrolled La Trobe student, you have an account that will enable you to log in to La Trobe's computers, your student email account and the University IT systems that you will use throughout your studies.

If you're new to La Trobe, your username will be the same as your student number. You will be prompted to create your password as part of the online enrollment process.

Once you have created your password, your La Trobe account will be created overnight. Once created, it is highly recommended that you register for the Reset Password online utility.

Resetting your password - Self Service Password Reset tool

To avoid delays in accessing La Trobe's IT systems should you forget your password at any stage, it is highly recommended that you register for the Self-Service Password Reset Tool. The student IT website will be able to guide you through this and will enable you to reset your password yourself if you forget it in the future.

Be secure!

There is more information later in this introduction and on the students IT website about being secure, but it can't be stressed enough that your password should be as complex as possible, and should not be given to someone else. Remember that you're accountable for everything that your account is used for, so keep your password to yourself!

Getting help

If you experience problems obtaining or resetting your password, or if you can't login using your username and password, Student IT Support staff are able to troubleshoot and reset your password for you if required. Passwords can be reset in person upon presentation of a student card, or over the phone if you have your student ID number ready. Consult the Student IT website for contact details and more information on resetting your password.

Computer laboratories

There are several general-access computer laboratories available at the Bundoora, City, Bendigo, Albury-Wodonga, Shepparton and Mildura campuses requiring your student username and password to log in. Each laboratory will have different software installed depending on what classes are held in the lab, allowing you access to the software that is provided for your studies. For more information refer to the student IT website.

Saving files

We suggest that you save all of your documents into your own personal Student OneDrive at One Drive is a very secure and reliable area on the cloud hosted by Microsoft.

We recommend that you also use external USB drives as secondary backups.

Do not store files on drive C:\ or D:\. These are the internal hard drives of the workstation and they are frequently wiped and re-formatted.

Getting help

Consult the student IT website for Student IT Support contact details and more information on the computers available to you on campus.


As an enrolled La Trobe University student, you will have access to a University email account. This is the main method of contact between you and the University, so it is important to check it regularly.

You can log into your student email account by visiting and entering your student username and password. A link to the login page is also provided on the current students page at Your email address will be your username, followed by – for example:


If you're having trouble sending or receiving an email, check that the email is being sent to the correct email address. Also ensure that your mailbox is not exceeding your size limit of 200mb. Refer to the students IT website for advice on reducing the amount of space being taken up in your mailbox.

It is also important to be secure when accessing your emails. As a rule, don't open emails from a sender that you don't know, and treat all attachments with caution, especially if you weren't expecting the email.

Depending on what software you have access to, you may also be able to access your emails directly from your computer, tablet, mobile device or even through another email account. For instructions on configuring email clients on your phone or computer, or for forwarding your student email to another email account, consult the students IT website.

Getting help

Consult the student IT support website for contact details and more information on your La Trobe email account.

Student Online

Student Online is the system that enables you to view and change your personal and course details. You can login using your student username and password at A link to the login page is also provided on the current students page at

Once logged in, you will be able to view and change your contact details, manage your enrolment, view statements of account, see any sanctions you may have, pay fees and see your course and subject results. It is important to check Student Online regularly to ensure all your details are up to date so that you don't miss any communication from the University. It is also important to check your student email regularly for key dates such as enrolment deadlines.

Getting help

By visiting you will not only be able to login to Student Online, but also visit two pages containing Frequently Asked Questions (FAQ) and assistance regarding Student Online. Your faculty is also on hand to assist with enrolment queries.

ASK La Trobe can be contacted for queries regarding changing personal details, paying fees or academic transcripts. If you experience any technical difficulties with Student Online or when trying to log in, consult the student IT support website for contact details.

Learning Management System (LMS)

The Learning Management System (LMS) is an online application used by some lecturers to deliver class content to students. Lecture notes, readings, quizzes, assignment submissions and other subject material may be uploaded to the LMS for you to access. Not all subjects utilise the LMS, so wait until classes start where your lecturer will let you know if it is being used for that subject. Your lecturer will also be the most helpful to you if you're unsure how to use the LMS as they are responsible for uploading the class content for each subject.

You can log in to the LMS by visiting and entering your student username and password. A link to the login page is also provided on the current students page at Once logged in you will see the subjects using the LMS that you require based on your enrolments.

Getting help

There are a few different reasons for not being able to see subjects in the LMS. Firstly, not all subjects utilise the LMS, so check with your lecturer to check whether that subject should be available in your LMS. Additionally, the subject may not be available to students until classes start.

What you see when logged into the LMS is based on your enrolments, so if you can't see a subject that you should be able to, check that your enrolments are correct in Student Online or with your faculty. This includes checking that you are enrolled in the correct teaching period for that subject.

If you can't see any subjects at all, students commonly find that the 'Subject Outline' is docked on the left of the screen – maximising this tab should make the subjects visible in the main LMS screen.

To ensure that the LMS functions correctly, it is recommended that you use a supported internet browser. The recommended browsers for the LMS are Mozilla Firefox 4 or higher, or Internet Explorer 8 or higher.

Questions relating to the use of the LMS or content should be addressed by lecturers in classes, and of course Student IT Support staff are also on hand to help you with any problems or questions you have.

Other systems

Echo 360

At La Trobe, all scheduled lectures timetabled into appropriately equipped venues are recorded by default and lecturers have the option of providing direct links to their recordings in the LMS.

Lecture recordings do not replace live lectures as attendance at lectures allows you to connect with your lecturer and other students within your discipline. Live lectures provide you with inspiration and motivation and they may also contain content that is not included in the recording.


Turnitin is incorporated into some assignment submissions on the LMS for the purpose of detecting academic plagiarism. The only difference to a normal assignment submission in the LMS that you'll see is the report that is generated once submitted. Note that any subsequent submissions made after the first submission may be delayed by up to 24 hours.

Personal Learning System (PLS) - PebblePad

PebblePad is a web based program that offers a number of different tools to allow you to plan your work, organise evidence of your learning and record and reflect on your study.  All La Trobe students have a free PebblePad account whilst they are enrolled in a course at the University.

You can log in to the PLS by visiting and entering your student username and password. A link to the login page is also provided on the current students page at


Collaborate is a web-based audio and video conferencing system, providing a virtual classroom environment that allows facilitators to communicate and present a range of different material 'live' or 'real time' to students who do not have to be in the same physical space. Students can also interact and work with each other using a variety of tools.

When a Collaborate session has been setup, you will receive a web link from your lecturer that you will use to access the session. Once you have clicked on these links you will be asked to allow a download, run an application and select your internet connection speed.

Allocate Plus

ALLOCATE PLUS is La Trobe University's timetabling system that allows you to select preferences for on-campus activities for your enrolled subjects such as tutorials, labs, seminars and workshops. You can tailor your timetable to your personal needs. Your lecturer will indicate if you'll be required to use it. For further information on Allocate Plus, click here.

Getting help

Questions relating to the use of the LMS or content should be addressed by lecturers in classes, and of course Student IT Support staff are also on hand to help you with any problems or questions you have, so consult the Student IT Support website for contact details.


As an enrolled student, you have access to some licensed software. Below is some of the software La Trobe University provides free of charge during your studies;

  • EndNote
  • nVivo
  • Origin Pro
  • Office 365 Pro Plus (Word, Powerpoint, Excel, Outlook)

You can see the full list of available software here.

Getting help

Student It Support assists students experiencing difficulties downloading or installing the available software - consult the Student IT Support website for contact details.

WiFi & La Trobe VPN

While on campus at La Trobe, you will have the ability to connect your laptop or smart phone to the internet via our wireless network for studying purposes. Use of the wireless network requires some configuration steps and is subject to the computer usage policy. On campus you will see the eduroam network available – once configured to connect to eduroam you will also be able to connect to the wireless network at some other participating tertiary institutions. More information can be found on the student IT website.

La Trobe also allows you to dial in to the University's network using a Virtual Private Network (VPN) from home. A VPN establishes a secure connection to a network over the internet, allowing you access to resources you would normally only be able to access while on campus. More information can be found on the student IT website.

Getting help

Configuration guides, automatic configuration files and more information regarding the wireless network and VPN service can be found on the students IT website. Student IT Support staff are also on hand to assist or provide more information - consult the Student IT Support website for contact details.


A new fleet of Ricoh Multifunction Devices are available in all La Trobe Libraries and many common areas across all campuses.

For further informaiton or assistance with printing visit the MyPrint for students website.

Student IT Support

Student IT Support is the first point of call for students experiencing technical difficulties accessing or using key University IT systems. Support is provided for the following technologies:

  • Learning Management System (LMS)
  • Student email
  • Student Online
  • Student accounts
  • Wireless configurations
  • General computer laboratory requests
  • InPlace
  • Pebble Pad
  • Collaborate

Requesting assistance

ASK La Trobe is your 24/7 student help service where you will find answers to frequently asked questions (FAQs) about study and student life. You can search our FAQs at your convenience.

You can also call 1300 LATROBE (1300 52 87623).

For opening times and locations, please visit the Student IT Support website.


Backup your work!

Quite often students only realise the importance of backing up work when it's too late. Once an assignment or other important work is lost, it is usually gone forever! Some tips to ensure you don't lose all your work:

  • Keep multiple copies of work in different places (ie. Computer, external hard drives, OneDrive or email)
  • Don't keep the only copy of your work on a USB memory stick
  • Make a note of the name of the document you are saving, as well as the location
  • While working ensure you save your documents regularly

Be secure!

To make a stronger password, your password should:

  • Contain at least 3 of the 4 following types of characters:
  • Upper case (A, B, C, D, E ...)
  • Lower case (a, b, c, d, e ...)
  • Number (1, 2, 3, 4, ...)
  • Non alpha-numeric (!, @, #, $ ...)
  • Not use any part of your name

Remember to also change your password regularly.

When you change or reset your password you are changing your password for all of the following systems:

  • Email
  • LMS
  • StudentOnLine
  • Library
  • Wireless

Once you have successfully changed your password you will need to use your new password to access these systems.

Other things you can do to stay safe online

  • Never write down or distribute your password
  • Make sure to log out of any machine you have used, and never leave a workstation unattended
  • Make sure any computer you use has antivirus software installed and updated, and an active firewall. All La Trobe computers have this in place
  • Don't click on links or pop ups unless you know what they are
  • Never download or install unknown software from a website
  • Never open attachments unless you are expecting the email, and always scan attachments for viruses. Even if an email has come from a known email account, viruses can be spread by spamming whole address lists