THS2TCR
COMPUTER RESERVATION SYSTEMS
THS2TCR
2017
Credit points: 15
Subject outline
This subject provides training in reservations and ticketing procedures for the travel industry including an understanding of automated processes and front office reservations. You will learn to use two different computer reservations systems and need to enroll in both classes.Class 1 introduces you to the Global Reservation Systems Component, Galileo. The subject delivers vocational skills in operating and managing global reservations and ticketing systems. The class also provides you with a conceptual understanding of how the process works to maintain the information needed by travellers, travel retailers, travel operators and destination managers. An industry-recognised certificate will be issued upon successful completion. Class 2 introduces you to the Micros computer system, Opera, at an introductory level over 6 weeks. You will achieve a basic understanding of how hotel reservation databases work through a self-guided training manual. This software is internationally-recognised and gives insights into front office and night audit procedures.
SchoolLa Trobe Business School
Credit points15
Subject Co-ordinatorPaul Strickland
Available to Study Abroad StudentsYes
Subject year levelYear Level 2 - UG
Exchange StudentsYes
Subject particulars
Subject rules
Prerequisites Must be enrolled in B.Bus.(Tourism and Hospitality) (LBBTH) or majoring in Tourism and Hospitality.
Co-requisitesN/A
Incompatible subjectsN/A
Equivalent subjectsN/A
Special conditionsN/A
Learning resources
Readings
| Resource Type | Title | Resource Requirement | Author and Year | Publisher |
|---|---|---|---|---|
| Readings | Department of Marketing, Tourism and Hospitality | Prescribed | Galileo Training Manual (2016) and Opera Hotel Training Manual (2016) | LA TROBE UNIVERSITY |
Graduate capabilities & intended learning outcomes
01. Recognise the fundamental components of a Galileo, a travel computer system
- Activities:
- E-learning activities
- Related graduate capabilities and elements:
- Discipline -Specific Knowledge and Skills(Discipline-Specific Knowledge and Skills)
02. Apply knowledge of Galileo by matching clients' needs to travel opportunities, identifying flight itineraries, creating a booking file for clients, determining optimum travel arrangements, and accurately interpreting flight codes, sell entries, servicing procedures and client details
- Activities:
- Final Exam
- Related graduate capabilities and elements:
- Inquiry and Analytical Skills(Critical Thinking,Inquiry/Research)
03. Demonstrate an understanding of ethical standards and the social and ethical implications of professional and personal practice in socially diverse communities
- Activities:
- E-learning activities
- Related graduate capabilities and elements:
- Inquiry and Analytical Skills(Critical Thinking,Inquiry/Research)
04. Demonstrate an introductory level of competency in front office operations by using Opera to navigate databases and input and retrieve data
- Activities:
- Final Exam
- Related graduate capabilities and elements:
- Literacies and Communication Skills(Quantitative Literacy)
Subject options
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Melbourne, 2017, Semester 2, Day
Overview
Online enrolmentYes
Maximum enrolment sizeN/A
Enrolment information
Subject Instance Co-ordinatorPaul Strickland
Class requirements
Computer LaboratoryWeek: 31 - 43
One 3.0 hours computer laboratory per week on weekdays during the day from week 31 to week 43 and delivered via face-to-face.
"Software can be accessed either on or off campus"
Computer LaboratoryWeek: 31 - 36
One 2.0 hours computer laboratory per week on weekdays during the day from week 31 to week 36 and delivered via face-to-face.
"Software can be accessed either on or off campus"
Assessments
| Assessment element | Comments | % | ILO* |
|---|---|---|---|
| One 2-hour final examination using Galileo | Students must achieve 80% or above to receive an industry accreditation and certificate. Students may still pass the subject if 80% if not achieved on the final examination however they will not receive industry accreditation. This assessment will report on the Graduate Capability Critical Thinking | 80 | 02 |
| Weekly seminar assessment exercises using Galileo | Students must complete weekly tasks. Students have greater likelihood of passing by attending all assessment exercises on a weekly basis. This assessment will report on the Graduate Capability Discipline specific Knowledge and Skills | 5 | 01 |
| One 1-hour final test using Galileo | Students must attempt the final test. Assessment is based on retrieving information from the Galileo database. This assessment will report on the Graduate Capability Inquiry Research. | 5 | 03 |
| One 1-hour final test using OPERA | This computer laboratory is only taught for 6 weeks. Assessment is based on retrieving information from the OPERA database. This assessment will report on the Graduate Capability Quantitative Literacy. | 10 | 04 |