Your rights

As a La Trobe student, you have certain rights. This includes the right to:

  • study in relevant and high quality courses, with ready access to information about your course
  • experience a positive, cooperative, participative and safe teaching and learning environment
  • have your progress assessed using fair and open procedures
  • be free from discrimination and harassment
  • access relevant support services
  • make complaints.

Read the Charter of Student Rights and Responsibilities for more details of your rights.

Academic rights

Reviews of assessments

If you feel you've been unfairly marked on an assessment, you may be able to ask for a review. If you're unsatisfied with the result of the review, you may be able to ask for a re-mark.

Read the Review and Remark of Students' Academic Work Policy [PDF File 43 KB] and Review and Remark of Students' Academic   Work Procedures [PDF File 41 KB] for details.

Appeals

If your Faculty imposes a condition on your enrolment or excludes you from your course, they'll tell you about your options for appeal or review. Your first option is to appeal to the University Appeals Committee. Contact the Secretary of the University Appeals Committee.

If you're dissatisfied with the Appeals Committee's decision, the Student Complaints Office can give you guidance on other avenues.

Advocacy

If you're seeking a review or re-mark, or are appealing, you have the right to seek assistance from an Advocate from your student association.

Advocates are independent of the Uni and can give you confidential, unbiased and independent help on a range of academic, administrative and personal issues, including:

  • reassessment
  • special consideration
  • show cause
  • complaints
  • appeals

and more.

Contact an Advocate.

General rights

Complaints

You have the right to make formal complaints about general issues which affect your studies or experience at Uni. We have dedicated Student Complaints Officers who can help.

Representation

You have a right to be represented by an independent, democratically-elected student association.

Equality and diversity

You have a right to equal access to studies and facilities, regardless of disability, cultural differences or location. The Equality and Diversity Centre helps to ensure equal access for all students and supports students who may be unfairly treated.

International students

If you have a student visa, you have a specific right to a quality education and tuition protection, under Australia's Education Services for Overseas Students (ESOS) legislation.

We have a specific department to help international students with personal and academic issues. We also have videos that explain your rights and responsibilities.

Health and safety

You have a right to study in a safe and healthy environment. Our comprehensive health and safety system helps make this possible.

Insurance

We provide some insurance for students, such as for work experience or Study Abroad. You may need to take out additional insurance for your belongings and medical bills.

Privacy

We collect certain personal information about you. We protect this information in accordance with privacy laws. You can access your personal information, subject to any legal exceptions. You can lodge a complaint if you believe your privacy has been breached.

Security

We have comprehensive emergency plans and security measures for each campus. Make sure you know how to contact Security.

Need help?


Related documents and resources

Admission and enrolment

Admissions Policy [PDF File 41.6 KB]

Admissions Procedures - Application and Selection Process [PDF File 51.7 KB]

Admissions - Special Entry and Access Procedure [PDF File 145.9 KB]

English language entry requirements - Recognised English programs

English Language Entry Requirements Policy [PDF File 39.7 KB]

English Language Entry Requirements Procedure [PDF File 46.7 KB]

English Language Entry Requirements Procedure Schedule 1 [PDF File 51.7 KB]

English Language Entry Requirements Procedure Schedule 2 [PDF File 73.3 KB]

Leave of Absence (Intermission) Policy [PDF File 37.5 KB]

Leave of Absence (Intermission) Procedure [PDF File 61.8 KB]

Leave of absence for international students - Watch a video (Topic 4)

Assessment and appeals

Assessment Grades and Administrative Codes Schedule [PDF File 23.5 KB]

Assessment Policy [PDF File 39.3 KB]

Assessment Procedures [PDF File 50.4 KB]

Late Submission of Assessment Tasks Policy [PDF File 43.4 KB]

Late Submission of Assessment Tasks Procedure [PDF File 38.9 KB]

Review and Remark of Students' Academic Work Policy [PDF File 43 KB]

Review and Remark of Students' Academic Work Procedures [PDF File 41 KB]

Bullying, discrimination and harassment

Bullying and Violence Student to Student Policy [PDF File 48.3 KB]

Bullying and Violence Student to Student Procedure [PDF File 61.0 KB]

Sexual Harassment, Harassment and Discrimination Policy [PDF File 49.8 KB]

Sexual Harassment, Harassment and Discrimination Procedure [PDF File 71 KB]

Complaints

Complaints for international students - watch a video (Topic 6)

Ombudsman Statute 2009 [PDF File 41KB]

Student Complaints Management Policy [PDF File 41.7 KB]

Student Complaints Management Procedure [PDF File 57KB]

Feedback

Student Feedback on Subjects Policy [PDF File 37.4 KB]

Student Feedback on Subjects - Administration Procedures [PDF File 47.1 KB]

Student Feedback on Subjects - Publication Procedures [PDF File 40.4 KB]

Student Feedback on Teaching Policy [PDF File 34.8 KB]

Student Feedback on Teaching Procedures [PDF File 53.0 KB]

Fees

Refund of Course Money Policy [PDF File 44.1 KB]

Refund of Tuition Fees (Domestic Students) Procedure [PDF File 71.6 KB]

Remission of Debt and Re-crediting of Student Learning Entitlement Policy [PDF File 44.9 KB]

Remission of Debt and Re-crediting of Student Learning Entitlement Procedure [PDF File 67.7 KB]

Student Services and Amenities Fee (SSAF) Policy [PDF File 32.4 KB]

Student Services and Amenities Fee (SSAF) Procedure [PDF File 51.6 KB]

Student loans and grants

OS-HELP Loans Policy [PDF File 32.8 KB]

OS-HELP Loans Procedure [PDF File 79.1 KB]

Student Mobility Grant Policy [PDF File 41.3 KB]

Students' Loan Fund Policy [PDF File 37.2 KB]

Students' Loan Fund Procedure [PDF File 81.8 KB]

Students' Loan Fund Procedure Schedules A, B and C [PDF File 32.2 KB

General

Charter of Student Rights and Responsibilities

Children on Campus Policy [PDF File 46.3 KB]

Children on Campus Procedures [PDF File 50.9 KB]

Equal Opportunity Policy [PDF File 54.5 KB]

Health and safety

Occupational Health and Safety Policy [PDF 37 KB]

Privacy

Privacy - Health Information Policy [PDF File 36.3 KB]

Privacy - Health Information Procedure [PDF File 50.1 KB]

Privacy - Personal Information Policy [PDF File 36.6 KB]

Privacy - Personal Information Procedure [PDF File 48.8 KB]