Student Education Project Videos

The following videos were created by the ISANA Student Education Project ( to highlight the rights and responsibilities of international students.

Rights and Responsibilities of the student and their education provider are highlighted in each scenario along with an overriding advice to seek professional advice when students become unclear or concerned about their situation. 

Please note: to watch these videos you will need flash player

Topic 1: Before Enrolment

Before Enrolment gives a brief overview of the best use an overseas student can make of the advice, assistances, and built-in quality assurance and consumer protection mechanisms available to students wishing to have a successful study experience in Australia. Signing a written agreement binds the student and the education provider to the conditions in the agreement. This video also highlights the actions students can take to enhance their knowledge of the country, city and institution in which they will study. Student preparation and taking positive action to become involved is the key here. 

Topic 2 : Student Support

Student Support discusses the support systems Australian institutions provide to help students to arrive, settle in, and get to know their education provider and its expectations. Institutions provide a wide variety of assistances and information before arrival to assist with the successful arrival, housing and orientation (academic, social and cultural) of their students. On-going support is provided to ensure students achieve the best possible outcomes they are capable of. Students are not alone, there are people and services to assist and advise them. Student preparation and active involvement in these processes, and using the information provided is the key to a successful study experience.

Topic 3 : Study Choices & Assistance

Students are advised to consider their choice of course or package of courses carefully. The choice of study can affect meeting the requirements of the International Student Visa obtained to enter Australia. It is important to be aware of all the implications of making changes to your course, or the enrolment choices available before acting on a desire to change courses. Any concerns should be discussed with an institution adviser as early as possible to ensure students are aware of support and options available to assist. Speaking up and getting advice is the best way to make informed decisions for a successful study outcome.

Topic 4 : Changing Enrolment

There are also conditions stipulated by the Australian Government regarding students who wish to transfer their enrolment to another education provider. Students should read their provider’s policies to know on what grounds they can transfer to another provider, or temporarily change their enrolment. Getting advice early before decisions are made or as soon as a situation changes is the best way remain within visa requirements.

Topic 5 : Course Progress & Attendance Reporting

If a provider sends a letter indicating a student is being reported, the student can appeal this decision if they think their provider is unfair or wrong to report them. Such actions must be taken within prescribed time limits and any appeal must be made firstly through the provider’s processes and then through an independent person/body if the outcome is still unsatisfactory. Staying focused on studies, and attending classes is the key to avoiding any extra stresses. See also Topic 6 : Complaints and Appeals.

Topic 6 : Complaints and Appeals

This video highlights the inbuilt consumer protection mechanisms which are available to students who wish to lodge a complaint, or have been notified by their education provider of issues which may affect their status as a student in Australia. These issues are taken seriously, and students should ensure they are aware of actions they can take, internally with their education provider, and if that fails or the outcome still seems unsatisfactory, the external appeals processes available to them. External appeals processes should be free of charge or of little cost to the student. Student awareness of these processes and how they work is the key to being heard and affecting the best possible outcome.