Frequently asked questions

Sections

Statements of Account

When will I get a Statement of Account?
New students: within approximately two weeks of enrolling.
Continuing students: Statements of Account are available via StudentOnLine at any time.
How can I view my Statement of Account in StudentOnLine?
In StudentOnLine navigate to 'My documents'. If you click on the 'Search' button the system will show you all documents issued by the Student Information System in the last 12 months. Any Statements of Account that have been generated by the University for you will be listed here. Clicking on the 'View Attachments' hyperlink will display the filename and date of the attachment. You may then click on the link under File/Note Attachment to open or save your Statement of Account.

How can I generate a new Statement of Account?
In StudentOnLine navigate to 'My Finances'. If you would like a new Statement of Acccount you can click on the hyperlink 'Email my Current Statement of Account' and a current Statement of Account will be emailed to your La Trobe student email account.

Student contributions

What is a student contribution?
The part of your fees you pay.

How can I pay my student contribution?
You can:
  • pay it in full, or make a part-payment of at least $500 and get a 10% discount on the amount paid.
  • get a HECS-HELP loan and repay it through the tax system later.
What is HECS-HELP?
A loan to help you pay your fees. You make repayments through tax, when you are earning a certain amount. You must be an Australian citizen or have a permanent humanitarian visa to do this. You cannot get HECS-HELP for some postgraduate courses.
Do I need a Tax File Number?
Yes, if you want to defer your student contribution via HECS-HELP. Apply via the Australian Tax Office.
What is a census date?
The day that you are liable for fees for a subject. If you withdraw from a subject after its census date you must still pay for it. The census date for your subjects is shown on your Statement of Account.
When do I get a receipt?
We do not give receipts for fees. Payments are shown in StudentOnLine within 10 working days.
What if I overpay?
Fill in the application for refund form (from Student Administration). We deposit refunded fees in the bank account you choose.
What if my employer wants to pay my fees?
Email fees@latrobe.edu.au before census date asking for the forms you need for payments to be made this way.
How much I will pay for my course or subject?
Use the fee calculator.

Commonwealth supported places

What is a Commonwealth supported place
The Australian Government pays part of the fees for Commonwealth supported places. You must be an Australian or New Zealand citizen or permanent visa holder to apply for one.
What is the Student Learning Entitlement (SLE)?
The amount of study you can do in a Commonwealth supported place. You must keep track of this. See:
What is a Commonwealth Assistance Notice (CAN)?
Your record of key enrolment information such as your:
  • HECS-HELP loan amounts
  • Student Learning Entitlement used.
Always check your Notice. If it is not right, contact the University within 14 days of the date on it.
Can I pay my fees when I get my Commonwealth Assistance Notice (CAN)?
No. The fees on your Notice show the amount the Australian Taxation Office records as part of your HECS-HELP debt
What is a Commonwealth Higher Education Student Support Number (CHESSN)?
A number given to all Commonwealth supported students, but not international students.
How do I find out what my CHESSN is?
It will be mailed with your Commonwealth Assistance Notice after the census date of your first subject.
Do I have to fill in a new Commonwealth Assistance Form (CAF) each year?
Only if your payment options change or if you transfer courses. You can get the Form from Student Administration.