Logging in help

Internet Browsers and the LMS

Browsers that are compatible with LMS (Moodle) are:

MS Internet Explorer 8 for PCs*
Firefox 4 or later for Macs*
Safari 5 or later for Macs*
Firefox 4 or later for PCs*
Google Chrome 11 or later
Opera 9 or later; and

* La Trobe University supported

Up until recently, some La Trobe PCs still had Internet Explorer 6 installed. The LMS will not work with IE 6. Please inform Student IT Support if you encounter a La Trobe PC with Internet Explorer 6.

Viruses

Viruses can cause many problems with your computer. If your computer is infected you will need help. La Trobe University is able to provide, FREE OF CHARGE, SOPHOS Anti-Virus to all students. This can be installed on your personal computer and you will receive free updates for the duration of your studies. It is highly recommended that you use this free service.

Further information

Download link and instructions
Student IT Support (for help in downloading and installing package)

Spyware protection and removal

It is recommended that you install and maintain an Anti-Spyware utility to protect from illicit access to your computer.

Spyware are programs that are installed on your computer without your knowledge. They can record your computer activities and send this data to an unknown third party. They also frequently cause problems with logging onto La Trobe University systems.

Below are the links to two free Spyware detection and removal tools:

Different browsers

Most spyware and deceptive software affects only Internet Explorer. Using a different browser may be an effective solution.

Can't log in to LMS (Moodle)?

Check that your Caps Lock is turned off
Check your Statement of Account to ensure that you are correctly enrolled in the subject
Confirm your username and password. These are printed on your Statement of Account. Note that if you change your password on any other University system, this change will be reflected across all systems including the LMS
Confirm that your lecturer intends you to use this system. Not all subjects use LMS (Moodle) for the delivery of web-based subject materials and even if you have used this system in the past, your lecturer this year may employ other mechanisms.

If you can log in but your subject is not listed

Check your Statement of Account to ensure that you are correctly enrolled in the subject.
If you have only recently enrolled in a subject (less than 48 hours) your enrolment may not yet be confirmed in the LMS. Be patient.
Contact your Faculty Office to confirm your enrolment.
Contact the Student IT Support.

If you still can't log in

Contact the Student IT Support and be prepared to supply the following information:

Your Student Number and username (from your Statement of Account)
Your subject title and code (i.e. BIO2CES Excitable Cells and Endocrine Systems)
The name of your lecturer
Which browser and browser version you are using (i.e. Internet Explorer Version 7.0)
Your location when you experience problems (at home, the workplace)
If you're at home, the name of your Internet Service Provider
The exact text of any error messages.