Global Utilities

La Trobe University
Student help - Learning Management System (LMS)

Guides

Troubleshooting

Problem: Setting up my computer to use LMS
Solution: If you have followed the Accessing the LMS Student Quick Guide [PDF 393 KB or HTML] and still require assistance setting up your computer, please contact Student IT Support.

Problem: Unable to log in to the LMS system.
Solution: Check that you are using the correct authentication details (Username and Password) that are issued on your Statement of Account. Note that if you change your password for any other La Trobe University system, this change will be reflected in all University system.

Problem: My subject is not available in LMS.
Solution: Your access to your subject in the LMS is restricted to teaching periods. If the teaching period has commenced and your subject is still not listed contact:

  • Your Lecturer: Not all subjects have an online component in the LMS and your lecturer may have an alternative method of distributing study materials.
  • Your School/Department or Faculty Office: Check your Statement of Account and contact an Administrative Officer to ensure that you are correctly enrolled in the subject for the teaching period. Within 24 hours of your enrolment being processed you will be able to access the subject in LMS. After you have checked with your Lecturer and you are correctly enrolled and are still having issues, contact Student IT Support.

Be prepared to supply the following information:

  1. Your Student Number and Username (from your Statement of Account)
  2. Your subject title and code (i.e. BIO2CES Excitable Cells and Endocrine Systems)
  3. The name of your lecturer
  4. Which browser and browser version you are using (i.e. Internet Explorer Version 7.0)
  5. Your location when you experience problems (at home, the workplace)
  6. If you're at home, the name of your Internet Service Provider
  7. The exact text of any error messages

Problem: LMS is not available
Solution: From time to time the LMS will be unavailable due to scheduled upgrades or maintenance. Under normal circumstances, this downtime will be limited to non-teaching periods of the year. An announcement regarding any system downtime will be made on the LMS log in page.

Problem: My LMS Subject contains no information.
Solution: Some subjects have a range of material available in their LMS site while some others may have little content or tools added by the lecturer. The subject material is typically made available as the semester progresses. If you have been advised by your Lecturer to access subject information via the LMS system and you can find no information in your LMS subject, please contact your lecturer.

Problem: Plug ins required to view documents.
Solution: Point your browser to http://www.latrobe.edu.au/studentlmsinfo/plugins.html, where there are links
to a variety of the more commonly required plugins.

Problem: Missing Subjects
Solution: After you've logged in, if you don't see the subjects you expect on your My LMS page, please check your enrolment status on StudentOnLine. Note that you need to be enrolled in the appropriate subjects. If StudentOnLine confirms that your subject enrolment status is OK but you still don't see the subject in the LMS, please contact the Study Hall.