Frequently Asked Questions
Access
- How do I login?
- Why can't I log in?
- How do I access the LMS on campus?
- How do I access the LMS from home?
- How do I change my password?
- Should I log out of the LMS when I'm finished using it?
- How do I navigate in the LMS?
- What's the best way to view/print files?
- What internet browsers is the LMS (Moodle) compatible with?
- There’s a lot of scrolling. How can I avoid, or minimise, this?
How do I login?
If you know your subjects are in the new LMS (Moodle), then login at https://lms.latrobe.edu.au/. Almost all subjects are on the new LMS.
If you know your subjects are in the old LMS (WebCT), then login at https://webct.latrobe.edu.au/.
If you are unsure which LMS to use for a particular subject, then visit the Student LMS information page where you will find a list of subjects remaining on the old LMS (WebCT).
If you do not have the login page bookmarked on the computer you are using, remember you can always navigate to the Students page from the University Home page.
- Step 1 Open a browser
- Step 2 Go to the La Trobe University Home Page at http://www.latrobe.edu.au
- Step 3 Select the Current Students option.
Step 4 From the Students page select LMS from either Student tools or Learning Resources. These links take you to the Students LMS Information page.
Step 5 On the Student LMS Information page, check the list of subjects remaining on the old LMS (WebCT) and decide whether you should click on the LMS (Moodle) or LMS (WebCT) to access your subject(s).
Step 6 For LMS (Moodle) enter your username and password and select Student from the dropdown options under User Type as shown above. For LMS (WebCT), select the Students and all others option, (not illustrated), then enter your username and password.
Your username and password are issued at enrolment and appear on your Statement of Account (sent to you in the mail). Note that if you change your password for any system at the University, this change will apply to all University systems.
For information regarding passwords and logging on got to the Loggin in help page.
Why can't I log in?
There could be many reasons but the most probable is you have simply forgotten your password, are trying the wrong one or are entering it incorrectly. Some other things to think about include:
- Does your username or password contain a mixture of upper and lower case letters? It should be entered exactly
- Check that your Caps Lock is turned off.
- Check your Statement of Account to ensure that you are correctly enrolled in at least one subject.
- Confirm your username and password. These are printed on your Statement of Account.
- Confirm that your lecturer intends you to use this system. Not all subjects use the LMS. Even if you have used this system in the past, your lecturers this year may employ other mechanisms.
Refer to the Logging in help page for more assistance.
How do I access the LMS on campus?
Students can access the LMS from any of the University’s computers in labs and the Library. Students who have wireless enabled laptops can connect from any of the wireless access points on the campus. For Login information, see the FAQ entry How do I login?, on this page.
How do I access the LMS from home?
To access the LMS from home you will need to establish an account with an Internet Service Provider (ISP) such as Telstra BigPond or Optusnet. An ISP is a private company, not associated with La Trobe University, which can provide access to the Internet for a fee. See also Accessing the Internet.
How do I change my password?
You can change your password at Reset Password - Staff and Student Active Directory Account. When you change your password you are changing your password for all La Trobe systems.
Should I log out of the LMS when I'm finished using it?
If you use a computer that is shared with others or in a public place like the Library or Computer Study Hall, it is important to close your browser window (ie Quit or Exit) when you have finished an online session. Otherwise, the next person using the same computer may be able to enter the subject logged in as you.
How do I navigate in the LMS?
The LMS (Moodle) provides navigation in the form of Breadcrumbs, Navigation Block, and the Jump to function. In addition, you can use the back and forward navigation in your browser.
What's the best way to view/print files?
This will depend entirely on how your lecturer has formatted the documents. In some cases, opening documents will launch the application (Word, Excel) that you need in order to display them. In some cases, you may need a special 'Plug-In' to view documents.
It is always best to right-click on the link to the document. This will allow you to save the document to your own machine which will be quicker than waiting for them to display from the source. This will also make it faster to print and much more reliable.
What internet browsers is the LMS (Moodle) compatible with?
Browsers that are compatible with the LMS (Moodle) are:
- MS Internet Explorer 7 or 8 for PCs*.
- Firefox 3 or later for Macs*
- Safari 3 or later for Macs*
- Firefox 3 or later for PCs
- Google Chrome 4 or later
- Opera 9 or later; and
* La Trobe University supported. Support from the Study Hall is provided only for La Trobe University supported browsers.
There’s a lot of scrolling. How can I avoid, or minimise, this?
To avoid, or minimise, scrolling, you can use the Navigation block to navigate within your. When only one topic is shown, you can also use a “Jump-to” drop-down menu.