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Reset Your Password

FAQs

For IT Staff [restricted]

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FAQ's

How do I register?

• You must register your La Trobe Staff or Student username with the online utility before you can use it to change your password.
• You must already know your La Trobe Staff or Student password to successfully register. If you do not know your password please read "How do I reset my password if I can't use the online utility?"
• Your answers to the questions are case-sensitive. When resetting your password you must type your answers to the questions EXACTLY as they were typed when you registered them.
• Answers must be provided for all three questions.
• Successfull registration will be confirmed both on-screen and with an email.
• Ensure all broswer windows are closed after registering.
• Your answers to the questions can be changed by registering again.
• There is no limit to the number of times you can register.

How do I reset my password?

• Your answers to the questions are case-sensitive. When resetting your password you must type your answers to the questions EXACTLY as they were typed when you registered them.
• Answer your personal questions correctly and you will receive an on-screen and email confirmation that your password has been changed.
• The answers to your personal questions are viewable as you type them - ensure the privacy of your screen when using this utility.
• Close all browser windows after resetting your password.
• Access to the online utility will be blocked after 2 unsuccessful attempts at answering the questions.
  Please contact Information and Communications Technology to remove the block.

What is the password complexity policy?

Section 3.3 of the Password Management - IT Security policy states:

"Passwords will be complex and will consist of a minimum of eight characters, mixed case, digits and other non-control characters"

This means that your password must be a minimum of 8 characters and contain at least 3 of the 4 following types of characters:

• Upper case (A, B, C, D, E ...)
• Lower case (a, b, c, d, e ...)
• Number (1, 2, 3, 4, ...)
• Non alpha-numeric (!, @, #, $ ...)

Why does my password keep expiring?

Section 3.1 of the Password Management - IT Security policy states:

"Administrators shall establish password expiry periods of not more than 90 days"

To ensure the security of your password it is set to expire 90 days from when you last reset your password.

What services rely on my La Trobe account?

When you change your password using the online utility you are changing your password for all of the following systems. Once you have successfully changed your password you will need to use your new password to access these systems.